Tue.Jul 12, 2022

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Get innovation-ready, your product manager is on fire! by Julia Shalet

Mind the Product

In this #mtpcon Digital Americas session, Juliet Shalet, author of The Really Good Idea Test, talks about what you can do to start to knock down the blockers and get your organisation ready to receive! [.] Read more » The post Get innovation-ready, your product manager is on fire! by Julia Shalet appeared first on Mind the Product.

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What is omnichannel support?

Intercom, Inc.

Omnichannel support is a customer service approach that offers customers seamless support across multiple distinct channels. . Omnichannel support is intentionally integrated, retaining important customer data and ensuring a consistent customer experience across various channels and touchpoints. . “Omnichannel support treats customer service touchpoints across different channels as one continuous experience” For instance, if a customer calls a customer service line by phone, omnichan

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The benefits of squad-led discovery — Jim Morris on The Product Experience

Mind the Product

How can product managers get more work done by doing less? On this weeks’ podcast, we spoke with Jim Morris, Founder of The Product Discovery Team about the benefits of having a team-led approach to research, and how that can be an effective way to collaborate effectively and improve your product over time. [.] Read more » The post The benefits of squad-led discovery — Jim Morris on The Product Experience appeared first on Mind the Product.

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Do Your Clients Need to Develop Software At All?

The Product Coalition

Here are cases for when the cooperation between the product team and the client brakes down for objective reasons. During my professional career, I’ve spent a lot of time with clients who simply didn’t need my services. So I wrote this article. Here I have tried to reveal the most common cases when the cooperation between the development team and the entrepreneur fails for reasons beyond the control of all parties involved.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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The canvas for your limitless creativity

Nulab

Be as creative as you can be — without the limitations. Whether you’re an engineer visualizing a problem, a designer wireframing your next UI, a student taking notes, a teacher giving captivating lectures, a manager brainstorming the next big thing with your team, or a scientist working on long formulas, the Cacoo infinite canvas is the ideal tool to help you think and communicate visually.

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Affinity Mapping: How to Synthesize User Research Data in 5 Steps

UserInterviews

Affinity mapping is the process of synthesizing and structuring qualitative research data to create an affinity diagram. Learn how to use this simple analysis method to uncover patterns and relationships your UX data.

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How to Write A Product Manager Cover Letter + Example

PMLesson's Ace the PM Interview

After creating your product manager resume , it’s well worth writing your product manager cover letter if your prospective employer wants one. Not every recruiter or employer will want to read a complete cover letter, but it’s always wise to have one ready just in case. Writing an excellent cover letter can: Show that you’re enthusiastic about the job: Even if the employer usually skips right to resumes, they’ll notice that you put in the effort.

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How to Procure Funding and Raise Capital for Your App Project

The Product Coalition

Techniques you can use to help you develop an app based on a relevant idea that easily resonates with the target audience. With so many success stories of apps around, you may be surprised. Why can’t your unique app idea get sponsors or investors to back the idea and shape it into an excellent product? The concept behind an app is the first step in a journey of a thousand miles, and there are miles to go.

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Junior Software Developer Interview Tips

PMLesson's Ace the PM Interview

🧠 Check out Exponent's full software developer interview course. Or, review the most common junior developer interview questions from our question database. It's no secret that the job market is challenging now, and breaking into tech as a junior developer can be especially difficult. Whether you're going after a full time engineering role or are looking for your first internship , becoming a developer comes with hurdles!

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Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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How NAVEX is Scaling Customer Success From a Single Data Point

Gainsight

The prioritization of durable growth over growth at all costs has become the focus of every SaaS modeled business. Customer success is the solution for those seeking to break through the constraints caused by the downward pressure of the economy. With so many leaders prioritizing efficiency, it wasn’t surprising that our recent Catapult webinar covered how Gainsight customer, NAVEX , effectively scaled its customer success program through digital-led segmentation. .