Intercom, Inc.

APRIL 4, 2018

We’ve written a lot about how to send the right message at the right time. And while timing is important, how many messages you send also plays a role in your customers’ experience. If your customers feel they’re receiving too many messages, it’s not just about message volume. There’s more at play. First, it’s important to note there’s a big difference between actual communication volume and perceived communication volume (i.e., the number of messages a customer feels they’re receiving).

Customer Experience 216

Customer Experience User Testing Messaging Government 216

Lead on Purpose

APRIL 4, 2018

We live in a fast-paced world where technology changes our lives daily. For some it’s invigorating. For others it’s intimidating if not terrifying.

Artificial Inteligence 189

Artificial Inteligence Technology Education 189

Nir Eyal

APRIL 4, 2018

Nir’s Note: This guest post is by Gibson Biddle, former VP at Netflix and CPO at Chegg. Gibson is speaking at the Habit Summit in San Francisco on April 11th. In 2005, as I joined Netflix as VP of Product, I asked Reed Hastings, the CEO, what he hoped his legacy would be. His answer: “Consumer science.” […]. The post How Netflix’s Customer Obsession Created a Customer Obsession appeared first on Nir and Far.

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Mind the Product

APRIL 4, 2018

Jim Kalbach is a respected author, speaker, and instructor in information architecture and UX strategy and currently Head of Customer Success at online whiteboard business Mural. His latest book, Mapping Experiences (O’Reilly, 2016), focuses on the role of visualizations in strategy and innovation and in this talk from ProductTank New York he discusses the roles and duties related to mapping experiences.

Customer Experience 86

Customer Experience Customer Satisfaction User Experience Software Developers 86

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Userzoom

APRIL 4, 2018

Web accessibility is the name given to the practice of making websites more usable and inclusive to people with disabilities. On the face of it, most people would agree that web accessibility is a good thing. But a lot of myths and misunderstandings persist about what exactly constitutes web accessibility, how necessary it is for individual businesses, the benefits and how easy it is to carry out.

Data Visualization 96

Data Visualization User Testing Reporting Tools Customer Experience 96

Nir Eyal

APRIL 4, 2018

Nir’s Note: This guest post is by Gibson Biddle, former VP at Netflix and CPO at Chegg. Gibson is speaking at the Habit Summit in San Francisco on April 11th. In 2005, as I joined Netflix as VP of Product, I asked Reed Hastings, the CEO, what he hoped his legacy would be. His answer: “Consumer science.” […] The post How Netflix’s Customer Obsession Created a Customer Obsession appeared first on Nir and Far.

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Revulytics

APRIL 4, 2018

High-Tech Anthropology – a term coined by internationally acclaimed workplace culture phenomenon Menlo Innovations – is perhaps the height of customer-obsessed product development. In detailing an example of its trademarked strategy in a video , the Michigan-based software firm points to a uniquely designed application its software developers created for a county records office.

Analytic Tools 63

Analytic Tools Feedback Software User Testing Customer Feedback 63

Sequent Learning

APRIL 4, 2018

? Listening is the Key To Product Management Success Why Aren’t More Product Managers Good Listeners? Research shows that listening is a vital leadership skill, so why aren’t more managers good listeners? I have been doing a lot of thinking about this lately and came upon some interesting articles that catalyzed me to think a […]. The post 4 Tips For Product Managers To Be Successful Listeners appeared first on Sequent Learning Networks.

Product Management 45

Product Management Product Manager Product Research Management 45

UserInterviews

APRIL 4, 2018

View the latest catalog of updates, major and minor, we've made to the platform to stay up to date.

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing

UserInterviews

APRIL 4, 2018

View the latest catalog of updates, major and minor, we've made to the platform to stay up to date.

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UserInterviews

APRIL 4, 2018

View the latest catalog of updates, major and minor, we've made to the platform to stay up to date.

40

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