Thu.Nov 03, 2022

article thumbnail

A case study: how to produce a winning app redesign

Mind the Product

A failed redesign is expensive and has a big negative impact on user trust, satisfaction and business metrics. Here’s the story of how product managers at Wallapop turned a scary redesign into one that produced winning results. [.] Read more » The post A case study: how to produce a winning app redesign appeared first on Mind the Product.

article thumbnail

Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

Intercom, Inc.

Scaling a support team is challenging enough as it is. You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. As a result, there usually comes an inflection point in the growth journey where the internal orchestration of tasks starts to feel a little out of sorts.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

12 Knowledge Base Benefits You Can’t Miss Out On

Userpilot

The truth is self-service support has come to stay. Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Sounds ridiculous? Don’t take our word for it. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. TL;DR. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively.

article thumbnail

Build a User Research Process That Respects Your Time and Boundaries

dscout People Nerds

There are unlimited ways to execute your research—but how can you create a process that has less pitfalls along the way?

article thumbnail

Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

article thumbnail

Users Behavior in SaaS: How To Track & Analyze

Userpilot

How can you analyze user behavior from behind the window of your screen? Unlike physical stores, where you can observe how customers interact inside the shop, SaaS consumers are much more elusive. This is where user behavior analytics comes in. It lets you track and analyze how users interact with your product so that you can offer superior customer experiences and achieve product growth.

More Trending

article thumbnail

Performance Monitoring for AWS NICE DCV VDI and Cloud Protocol

eG Innovations

In today’s article, I will be highlighting eG Enterprise’s monitoring capabilities for Amazon’s AWS NICE DCV VDI protocol that was used first in Amazon’s AppStream 2.0 and now subsequently also in WSP 2.0 for the Amazon WorkSpaces service for digital workspaces. What is the NICE DCV Protocol? Amazon themselves describe NICE DCV concisely as: “NICE DCV is a high-performance remote display protocol that provides customers with a secure way to deliver remote desktops and application streaming from

article thumbnail

How To Prevent Common Mistakes In Product Development

BrainMates

How To Prevent Common Mistakes ?In Product Development. By JANA PAULECH. Product development can be a difficult process to get right. Not all products are created equal, and an alarmingly high number of products produced will fail. In fact, around 40% of the products launched by organisations fail to meet their intended objectives. This happens because something goes wrong in the product development process somewhere between having that great idea and launching the end product into the market.

article thumbnail

LEADING, LISTENING & THE LAW OF SCARCITY: A CONVERSATION WITH KIP KNIGHT (PART TWO)

Clint Padgett – Project Success

Episode Information: Clint has a conversation with Kip Knight, founder of CMO Coaches and author of “Crafting Persuasion” and “Learn to Leap.” During part two of their talk, the two chat about whether leaders are born or made, the importance of mutual respect, and the benefit of seeking win-win solutions. Plus, Kip explains the Law of Scarcity and how to use it to attract interest to your message.

article thumbnail

5 key takeaways from 1400+ product managers and leaders

ProductBoard

The 2022 Product Excellence Report from Productboard and Product Collective is here Product professionals are no strangers to uncertainty. Macroeconomic shockwaves and growing customer demands have raised the stakes for organizations, but it also reveals something – opportunity. We partnered with Product Collective to uncover that opportunity amidst uncertainty. “Uncertainty is nothing new for.

article thumbnail

Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

article thumbnail

Guide to First Contact Resolution in SaaS: Best Practices For Measuring and Improving FCR

Userpilot

For SaaS companies, providing exceptional customer service can be a key differentiator from their competitors who offer similar products and prices. But how do you provide top-notch customer service? The first step is to improve first contact resolution (FCR). This metric measures the company’s ability to resolve a customer’s problem within the first interaction, with no follow-up.

article thumbnail

What Product Managers Need to Know About Security

ProductPlan

If you had to make a choice between building features that help your customers solve their problems or keeping your product secure, you would probably pick the new features. In today’s world, it’s not a choice you can make. You have to find a way to do both. Enterprise organization needs to ensure that product manager security knowledge remains a top priority.