Mon.Jul 25, 2022

article thumbnail

3 Strategies to Drive Product Stickiness Through CS

Gainsight

As the tech market enters a new phase, organizations are determining what’s important during the downturn—and what’s important to their customers. . SaaS companies in particular are asking themselves how to prevent churn and keep their customers happy. But, as Gainsight CEO Nick Mehta recently commented, it’s not always about customer happiness, but stickiness.

article thumbnail

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

Creating quality customer experiences has always been important for retaining customers. Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Take Action: How to Align Product Strategy with Product Management

The Product Coalition

How I came to realize product strategy doesn’t exist in isolation “Two roads diverged in a wood and I?—?I took the one less traveled by, and that has made all the difference.”?—?Robert Frost I sat daydreaming in the nondescript cafeteria of a Fortune 500 company, unprepared for what was about to hit me. The intoxicating aroma of fresh ground coffee filled the air.

article thumbnail

Dance of Product

The Product Guy

Getting the team to work in a more process orientated way can be a magical and mysterious dance. Watch and learn more from product management expert, Benny Reich.

article thumbnail

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

article thumbnail

394: How product managers master the art of questions – Tony Poon

Product Innovation Educators

Ask the right questions to uncover your customers’ problems. Today we are talking about one important skill that separates great product managers and innovators from the rest. It is the same skill that separates great leaders from the rest. It is also seen in great friends. What is that skill? I’m going to leave you in suspense for a moment and first introduce our guest.

More Trending

article thumbnail

How to reinvent your product growth strategy for the tech downturn

Andrew Chen

Why you’ll need to rethink your user growth strategy. Downturns fundamentally rewrite the industry’s strategy (and expectations) for user growth. In a bull market, the focus is on top line growth. You often want 2-3x YoY for a a new product in its first few years, and even faster when its right out the gate. High growth and high burn are fine.

article thumbnail

Overcoming Customer Onboarding Challenges in SaaS: Your Go-To Guide

Userpilot

Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. Because onboarding is such an important area to get right, it’s critical to have a framework (and the tools) to overcome them. In this simple guide, we’re going to start by exploring the most common customer onboarding challenges faced throughout the industry… And break down the tactics you can use to tackle them.

article thumbnail

Product Managers Need To Know What It Means When Partners Go Bankrupt

The Accidental Product Manager

What is a product manager to do when a partner goes bankrupt? Image Credit: Phillip Pessar. In order to be a successful product manager, often we will have to use our product development definition to find partners for our company to work with. Once we’ve entered into an agreement with them, in order for our product to be a success, both partners have to do their part.

article thumbnail

How to Get An Apple Referral

PMLesson's Ace the PM Interview

🍎 Trying to get a referral at Apple? Check out Exponent's free j ob referral tool. Connect directly with Apple employees and Exponent alumni who landed a job. Also, if you're looking for guidance on a specific role, read our Apple interview guides: - Apple Product Manager Interview - Apple Software Developer Interview Of all the Big Tech companies, Apple is the most valuable by market capitalization.

article thumbnail

Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

article thumbnail

Dragonboat Named Top 100 Early-Stage Companies to Work For in 2022

Dragonboat

SANTA CLARA, CA — July 2022 – We are pleased to share that Dragonboat has been chosen out of 500+ companies that raised Seed & Series A rounds, as one of the Top 100 Early-Stage Companies to Work for in 2022 by executive search firm Will Reed. This decision as an employer of choice is based […]. The post Dragonboat Named Top 100 Early-Stage Companies to Work For in 2022 appeared first on Dragonboat - Responsive PPM.

Naming 52
article thumbnail

The 16 Best Product Management Memes of July 2022

DevelopmentCorporate

I belong to a Facebook Group called Product Management Memes. It has over 5,555 members and is simply a meme stash for product managers, marketers, and corporate life. People post amusing stuff every day. There’s no self-promotion or spam, just entertainment. Here are 16 of the most popular posts from July 2022 based on likes and comments. The post The 16 Best Product Management Memes of July 2022 appeared first on Development Corporate.

article thumbnail

Why Product Management Matters: Thoughts on Product Management Excellence

Sequent Learning

I’ve provided this post to offer a brief glimpse into my new book, Leading Product Management: How to Create a High-Performance Product Management Organization. If you’d like to review the introductory material, please go to the link at the bottom of the page. If you asked twenty people to define the term product management, you’d probably get twenty different answers.

article thumbnail

How to Use The BJ Fogg Behavior Model to Drive Product Adoption in SaaS

Userpilot

Ever wonder why people try a product, stay for a while, but leave before adopting the product? The truth: understanding human behavior is tricky. You could either take a wild guess or use a proven framework like the Fogg Behavior Model to predict behaviors critical to product adoption. So, how can the BJ Fogg behavior model be applied to anticipate and design for user behavior?

article thumbnail

Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

article thumbnail

Enough Already! It’s Time to Focus on Your Product Management Professional Development

Sequent Learning

You’ve been working at home, you miss your team. You’re “zoomed out.” Have you been paying attention to your professional development as a product manager? Regardless of your situation, whether you’re a new product manager or one with a few years of experience, you probably should put professional improvement on your agenda. Have you ever felt that if you don’t find ways to accomplish all that’s expected of you, you’ll be driven by the urgent demands of others?

article thumbnail

What’s a Customer Onboarding Journey Map and How to Create One

Userpilot

Customer onboarding journey maps take the guesswork out of user onboarding. With a detailed journey map, you’ll know best to onboard new users, so they experience value and reach activation quickly. You’ll also easily find friction points and optimize the user experience to drive customer success. This article takes a deep dive into onboarding journey maps.