Intercom, Inc.

OCTOBER 7, 2020

In the not-too-distant past, customer support was seen as a hassle, a cost that had to be borne but which was really just a tax on success. If it wasn’t for those pesky customers with problems, profits would be through the roof, right? There is no escaping the fact that supporting your customers costs money. But with customers expecting faster and more personalized experiences, providing great conversational customer support is no longer optional – it’s essential to business survival. “Sup

Customer Experience 196

Customer Experience Differentiation Branding Positioning 196

Mind the Product

OCTOBER 7, 2020

In this MTP Leader panel discussion, leaders Adaora Asala, Jen Taylor, and Jeremy Toeman joined Emily Tate to discuss empowered teams and decision agility. They cover how and where leaders should get involved in decisions, the struggles all leaders have in letting go of decisions as we move into leadership roles, and what our roles [.]. Read More. The post Empowered Teams and Decision Agility appeared first on Mind the Product.

Agile 136

Agile Leadership 136

Mironov Consulting

OCTOBER 7, 2020

I talk with lots of executives from the go-to-market side of the house who think that building serious software is as easy – and easily estimatable – as building a fence. Would that it were so. One destructive side effect of this misunderstanding can be repeatedly changing the #1 top priority part-way through development, before there’s much to show the world but after spending significant discovery/design/architecture/development time on the previous #1 top priority.

Reporting Tools 137

Reporting Tools Weak Development Team Customer Experience Product Research 137

The Product Coalition

OCTOBER 7, 2020

In recent years, we have seen long time banking and financial services players declare a new mission: to become client-centric, vowing a… Continue reading on Product Coalition ».

Banking 98

Banking Customer Experience Product Management Product Manager 98

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing

PMLesson's Ace the PM Interview

OCTOBER 7, 2020

This is a guest post from Alexis and Adrienne's Product Managers at Work. I know people who are really good at strategic thinking. One of my friends can instantly take a problem that at first appears intractable, like “How would you drive down the cost of Tesla’s autopilot system to increase profit?” and then instantly break the question down, identify the most important levers, and separate signal from noise to drill down at an airtight strategic plan.

Product Strategy 98

Product Strategy Strategy User Testing Data Visualization 98

The Product Coalition

OCTOBER 7, 2020

Data is not the easiest field to master. Far from it, data science is as vast as it is complex. Luckily, as a Product Manager, no one expects you to be a full-blown data scientist. But the best Product Managers are data-driven, and there’s no doubt that the more you understand data, the easier your job in PM will be. If you’re just starting on your data journey, there are a few key things that you absolutely have to understand.

Data Visualization 70

Data Visualization User Testing Product Research Customer Experience 70

Nulab

OCTOBER 7, 2020

The rise of remote working makes it more critical than ever to be able to communicate easily online about diagrams. Incoming: Cacoo now has a chat window right in the Editor. Chatting in Cacoo. Open a diagram and head over to the Comments, Sheets, and Settings Menu. Click on the Chat icon, and your Preview Panel will show your team’s chat for that diagram.

Feedback Software 52

Feedback Software Product Research Feedback Loop Article 52

ProductCraft

OCTOBER 7, 2020

? Product Love · Ziad Ismail, Chief Product Officer at Convoy: decision frameworks This week on Product Love, I sat down with Ziad Ismail, the chief product officer of Convoy, a rapidly-growing startup that is changing the trucking industry. Growing up, Ziad was fascinated by computers. He even sold his first program to the principal. Read more » The post Product Love Podcast: Ziad Ismail, Chief Product Officer of Convoy appeared first on ProductCraft by Pendo.

Framework 52

Framework Startups 52

Product Culture

OCTOBER 7, 2020

A user journey map is a great way to unpack the customer needs that make up a compelling product roadmap. Beginning with the moment the user realizes the problem exists, the journey map tracks the user’s actions step-by-step as they address it, and ends when the problem has been solved and the user moves on. Good user journey maps are highly detailed, examining even the most minute actions, movements, and (critically) emotions.

Customer Experience 52

Customer Experience User Friction Workshop Roadmap 52

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

Customer Experience

ProductPlan

OCTOBER 7, 2020

Roadmaps are a unique tool for creating and maintaining stakeholder alignment, resource planning, and budgeting purposes. But what happens when you’re managing a product that is being continually updated? This is the situation for countless SaaS product management professionals lucky enough to manage products via this model. When the only things standing between you and your customers seeing an update is deciding to push code to production, things can get fast and furious in a hurry.

Research Software 106

Research Software Roadmap User Testing Onboarding KPIs 106

Userpilot

OCTOBER 7, 2020

Realeasing a new feature and expecting your users to just ‘pick it up’ is like going to China and expecting to ‘just pick up Chinese’. You need to help your users adopt the new features, regardless how far they are in their user journey. But how? In this blog, we’ll show you the best ways to drive new feature adoption for every type of feature launch, every type of audience segment, and every stage of the user journey.

Onboarding KPIs 76

Onboarding KPIs Customer Experience Analytic Tools User Testing 76