Userzoom

NOVEMBER 18, 2019

What are the top challenges that UX professionals will face in 2020 and what can we do to solve them? Over the last couple of years we’ve surveyed hundreds of people from some of the biggest companies in the world to discover the current UX landscape in enterprise organizations. The results, as featured in our 2019 State of UX in the Enterprise survey , are a revealing array of common challenges and trends.

User Testing 91

User Testing Product Research UX Data Visualization 91

Mind the Product

NOVEMBER 18, 2019

Martina Kuvalja is a Senior Researcher at the University of Cambridge. In this ProductTank London talk, she explains how you should go about collecting data if you are part of a small team, and how to have meaningful conversations with the research members of your team. She speaks about: User Experience (UX) application. Types of research methods. Bias and sampling.

Data Visualization 109

Data Visualization User Testing UX Product Research 109

ProductCraft

NOVEMBER 18, 2019

Name: Charu Jangid Role: Product Manager Company: Niantic Inc Background: Charu Jangid leads product for platform teams at Niantic Inc, the maker of augmented reality games Ingress, Pokemon Go, and Harry Potter: Wizards Unite. To date, people have walked over 23 billion kilometers with experiences built on Niantic’s Real World AR Platform. Prior to Niantic, Charu.

Naming 45

Naming Product Management Product Manager Management 45

Product Innovation Educators

NOVEMBER 18, 2019

With Change Intelligence, product managers can influence more powerfully. Everyday innovators see innovation opportunities frequently — making products better, improving processes, creating a new product, and solving problems. The word innovation can be phrased as “in-a-new-way.” It is a good reminder that we are making something new that did not previously exist.

Research Software 70

Research Software Leadership Vision Management 70

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

ProductBoard

NOVEMBER 18, 2019

This piece originally appeared on Forbes Tech Council. We hear a lot about “customer empathy” these days. Whether it’s in candidate interviews, design discussions or product management meetings, it’s become more critical than ever to prioritize the customer as a core part of company culture. That’s not surprising because as technological advances, frameworks, and APIs continue to trivialize.

Framework 75

Framework Technology Product Management Product Manager 75

280 Group

NOVEMBER 18, 2019

In our new “Behind the Product” series, we’ll discuss examples of products or services that highlight a particular product management concept or principle. As product managers, we’re constantly watching new and old products, and the marketing associated with them, to find examples for our training and materials that we can use to exemplify good, or not so good, practices in product management.

Branding 41

Branding Travel Technical Review Consulting 41

Intercom, Inc.

NOVEMBER 18, 2019

Chatbots are on the verge of living up to their hype, with new research commissioned by Intercom indicating where they can have the most impact. We fundamentally believe chatbots have the potential to transform businesses in two ways: by delivering radical efficiencies, and by helping businesses meet ever-increasing consumer demands. In our very first Chatbot Trends Report, which we’re releasing today, we see the efficiency half of that equation start to unfold.

User Testing 42

User Testing Product Research Banking B2C 42

The Accidental Product Manager

NOVEMBER 18, 2019

Starbucks is running the risk of stalling Image Credit: keso s. Imagine for a moment that you were a product manager working at Starbucks. The company is growing, everyone likes your product, you would be on top of the world. In fact, Starbucks has opened over 2,000 cafes in the U.S. over the past three years. The result of this rapid growth has been that you can find a Starbucks just about anywhere.

Product Management 15

Product Management Product Manager Management Management 15

NextBigWhat

NOVEMBER 18, 2019

Movie trailer expert, Jessica Fox, deep dives into five movie trailer styles and explains what makes a trailer successful. Using movies like ‘Us,’ ‘Inception,’ ‘Little Women,’ ‘Sex and the City,’ and more, Jessica explains how narration, an established landscape, repetitive sound, and bumpers help convey an entire storyline in two minutes.

Product Management 12

Product Management Product Manager Marketing Management 12

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing

Gainsight

NOVEMBER 18, 2019

According to a B2B Marketing survey, two-thirds of marketers are making CX a priority in the next twelve months. More than a quarter of those surveyed are prioritizing CX before the year-end, largely because CX is set to become the most influential factor in customers’ minds as they sort through their options in saturated markets. Of the B2B companies that are fine-tuning their CX strategy , they are said to have strong revenue growth and ROI, reporting more than a 2x return on their investmen

Feedback Software 12

Feedback Software Data Visualization Onboarding KPIs B2B 12

UserIQ

NOVEMBER 18, 2019

[…] on customer success through a customer-driven mindset. Frequency 3 posts / week Since Jan 2015 Blog useriq.com/blog Twitter followers 1.3K ? Domain Authority […].

Blog 8

Blog 8

Gainsight

NOVEMBER 18, 2019

Have you ever had that feeling where you looked around a room and wondered if everyone was thinking the same thing, but no one was saying anything? The Emperor’s New Clothes, the “elephant in the room”—take your pick! I think there’s an elephant in the CX room, so to speak. Over the past few months, I’ve spoken to 50+ customer experience (CX) professionals at business-to-business (B2B) software firms and we’ve been having that feeling a lot.

Customer Experience 9

Customer Experience B2B User Testing B2C 9

UserIQ

NOVEMBER 18, 2019

[…] on customer success through a customer-driven mindset. Frequency 3 posts / week Since Jan 2015 Blog useriq.com/blog Twitter followers 1.3K ? Domain Authority […].

Blog 8

Blog 8

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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

Product Management

Gainsight

NOVEMBER 18, 2019

We’ve all been there. After months trying to convince colleagues, “Let’s do it right this time,” finally, everyone agrees to invest in a cross-functional B2B customer experience effort. We get everyone in a room together for a couple days. Post-it notes are everywhere, laying out our customer journey map. Several pots of coffee later, we think we have it.

Customer Experience 9

Customer Experience B2B Data Visualization Product Research 9

UserIQ

NOVEMBER 18, 2019

[…] on customer success through a customer-driven mindset. Frequency 3 posts / week Since Jan 2015 Blog useriq.com/blog Twitter followers 1.3K ? Domain Authority […].

Blog 8

Blog 8

Gainsight

NOVEMBER 18, 2019

Take a look at two NPS responses: “They have been a great partner. But as we look to the future, we’re rethinking how we do things and there are other firms out there that are better aligned with where we are headed. They aren’t going away for a long time, but I don’t see us expanding with them.” -NPS 9. “We’ve been at the implementation for 9 months and we are 6 months behind.

Customer Experience 9

Customer Experience Customer Feedback Differentiation B2B 9

UserIQ

NOVEMBER 18, 2019

[…] on customer success through a customer-driven mindset. Frequency 3 posts / week Since Jan 2015 Blog useriq.com/blog Twitter followers 1.3K ? Domain Authority […].

Blog 8

Blog Customer Experience 8

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

Artificial Inteligence

Gainsight

NOVEMBER 18, 2019

Over the past few years, appreciation for B2B Customer Experience programs has grown stronger across board rooms thanks to business leaders who have successfully aligned their company’s marketing, sales, and customer success strategies around the needs and preferences of customers. While this shift in mindset is certainly paying off for industry leaders, it has also brought to light the unique challenge B2B companies face when it comes to implementing a CX strategy.

B2B 8

B2B Customer Experience Data Visualization Feedback Software 8

AB Tasty

NOVEMBER 18, 2019

You should never judge a book by its cover, right? But like it or not, people tend to determine an email’s worth by its subject line. . This article was originally posted on AB Tasty as 52 Email Subject Lines That Work From Fashion and Beauty Brands.

Branding 8

Branding Books Article 8

Johanna Rothman

NOVEMBER 18, 2019

You might wonder why I don't start writing a proposal with a title. In my experience, a great title is something I need to ponder and experiment with. I do often start with a placeholder title. When I developed this multitasking talk, I used this title: Stop the madness. End the multitasking. That was a good title to help me form my thoughts. It might not be such a great title for inviting people into my session—either the program committee or the participants at the conference.

Document 51

Document Workshop Books Consulting 51

AB Tasty

NOVEMBER 18, 2019

We associate the color green with 'go', nature, freshness.but does that mean it will always perform better as your call-to-action color? This article was originally posted on AB Tasty as Pushing the Right Buttons: Do Green CTAs Always Work Better?

Article 8

Article 8

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Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

Development

Intercom, Inc.

NOVEMBER 18, 2019

So you have a killer product and now you need to craft a landing page to sell it. Here’s how we create high converting landing pages. Most landing pages for SaaS products tend to focus too much on highlighting what you get (the features) and not enough on what it will do for you (the benefits). And those that do highlight the benefits tend to go too far.

Analytic Tools 208

Analytic Tools Research Software Feedback Software User Testing 208