Thu.May 26, 2022

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How to build machine learning-based products

Mind the Product

In this article, written for product managers, data scientists, and engineering teams we cover some growth areas and ideas on how to achieve more impact while working on building ML-based products. [.] Read more » The post How to build machine learning-based products appeared first on Mind the Product.

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What is first contact resolution (FCR)?

Intercom, Inc.

First contact resolution (FCR) is a metric that measures how often your customers’ queries are resolved after their first call, email, text, or chat session with your company’s support team(s). It provides a view on how efficient your company is at responding to your customers’ challenges. . Unlike “first call resolution”, a similar metric, first contact resolution examines your success across all channels, not just phone.

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What we learned at MTP SF+Americas

Mind the Product

This week, thousands of product people from across the world came together both in-person and online for #mtpcon SF+Americas 2022. After a three-year hiatus of in-person events in the US, it was our first hybrid conference experience in San Francisco. Here’s a quick look at what we learned across the two days. [.] Read more » The post What we learned at MTP SF+Americas appeared first on Mind the Product.

Events 169
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What is customer onboarding?

Intercom, Inc.

Customer onboarding is the process by which you welcome new customers and get them acquainted with your product. . It’s also the time when you can reduce any anxiety customers might have about your product and help educate them about how your product can best provide value. What does customer onboarding mean? Customer onboarding programs differ by product and target customer.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Welcome to Productboard, SatisMeter!

ProductBoard

As customer expectations grow and competition intensifies, customer-centric products are the ultimate differentiator. But not every company excels at building extraordinary digital products because that requires established processes for listening to your customers and identifying their underlying needs. Achieving true customer-centricity is far from easy, especially when customer data is.

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Culture & Allyship in Theory & Practice

Business of Software Conference

Is your company culture negotiable? This got us thinking about how much company culture is performative vs deep-rooted and non-negotiable. B. Pagels-Minor shared a talk at BoS Conference Online Fall 2021 on how people and organizations can be effective and positive allies for marginalized groups in companies, focusing on gender diverse communities. B. shared an historical perspective, discussed some of their own personal experiences and offered some excellent ideas that would be both practical a

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The Ultimate Guide to SaaS Product Education

Userpilot

What is product education? Why is it important for SaaS companies? How can you use a user onboarding platform to build a great product education in-app experience for your users? If you would like to know the answers to these and other questions, this is the article for you! Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers.

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The High Stakes of Physical Product Development

Gocious Blog

When we imagine the process involved in creating a product, most of us imagine making something with our hands. We might also think of large-scale factories with assembly lines made famous by Ford vehicle manufacturing plants. Today, we've moved beyond having only physical products. We also have an entire industry of digital products and software that we never physically hold in our hands, but we interact with using devices and the internet.

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Fair and transparent: An update on Mixpanel pricing

Mixpanel

Let’s be honest, product analytics can be an expensive business. The root cause is that doing complex queries over billions or trillions of events at interactive speeds takes a lot of hardware. It’s a tough problem, and we are always investing in performance and rebuilding parts of our own event-stream database for the sake of trying to be more efficient.

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

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Team Rates for BoS Conference Online

Business of Software Conference

Why do we offer a bundle price for online events but not a bundle price for teams to share in the same online event? Good question… Our bundle pricing aimed to encourage you to come to more online events, be part of the community, access some of the smartest people on the planet who can help you build better software and companies. We think we should encourage participation at all our online conferences.

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Product Managers: Learn How To Manage Your Product Leadership Team

Bain Public

Roadmapping has become a political problem. Over the last decade, there has been advancements in the product world where the CEO is no longer the only one who calls the shots; now, there is a Product Leadership Team (PLT) who is supposed to work collaboratively with the product manager on defining the next set of features of a product. Although the product leadership team believes that they should have a product manager who can think of solutions and implement them, they tend to refuse to follow

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Product Council

ProductPlan

What is a Product Council? A product council is a group of company stakeholders that meets regularly. They review the strategy and progress of a product in development. The primary purposes of this group are to make decisions and clear obstacles to keep the product moving forward. That is why product councils include executives across the organization.

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Trailblazing Women in Product Management: Monika Murugesan, Vice President of Product Management and Strategy at Schneider Electric

280 Group

For our next installment of the Women in Product Management Series I interviewed Monika Murugesan, Vice President of Product Management and Strategy at Schneider Electric. To read the entire series on Women in Product Management make sure to sign up for our newsletter. How did you get into product management? When I was in college, I did not know what Product Management was.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Product Managers Give Too Much Context

ProductPlan

Information overload is a pre-existing condition these days. In our personal lives, we have endless streams of news stories and social media updates to scroll through. Our workplaces also overflow with facts, figures, and anecdotes that, in theory, empower us to make better decisions. Yet, we can only absorb so much at once. We have programmed ourselves to tune out whatever seems irrelevant.

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Role-Based Access Control (RBAC) in eG Enterprise

eG Innovations

How to Leverage Role-Based Access Control (RBAC) in eG Enterprise to Improve Security and IT Ops Efficiency. eG Enterprise is a single pane of glass that provides monitoring and oversight of every layer and tier of your IT infrastructure. However, this does not mean every user in the organization has the same view of the IT infrastructure or needs to use the tool in the same way.