Wed.Sep 21, 2022

How to build a durable growth engine with Digital Customer Success


There are plenty of unexpected challenges in SaaS right now, as the looming recession becomes a reality, but Customer Success (CS) organizations in particular are adopting digital tactics to overcome and endure these challenges. .

Tell Us About Your Team: Take the Continuous Discovery Habits Benchmark Survey

Product Talk

For years, I’ve shared that Product Talk’s primary outcome is to increase the number of product teams who adopt a continuous cadence to their discovery work. This has been our North Star metric. It has guided our work. It inspired me to write my book. It’s what motivates me to launch new courses and refine our existing lineup. It’s what encouraged me to create a gathering place for our community of CDH practitioners.


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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly


How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. But how can you make use of it?

34 Ideas to Outperform 99% Of Product Managers

The Product Coalition

After hundreds of mistakes, I lead a team of product managers Continue reading on Product Coalition ». careers promotion product-management self-improvement work

Product Market Fit: A Lesson from Sephora’s Head of Product

Speaker: Sneha Narahalli - VP, Head of Product at Sephora

In this webinar, Sneha Narahalli, Head of Product at Sephora (Digital, Data & MarTech), will give you an iterative method for identifying and developing Product Market Fit.

Best Product Feedback Form Examples For Collecting Customer Feedback In-app


What makes a product feedback form work? It’s the ability to collect customers’ feedback and insights , which gives you a better understanding of how to make a better product.

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Product Thinking Podcast with Melissa Perri: Driving Portfolio Management


Many outcome-driven product leaders are calling portfolio management the latest iteration of agile, but what’s the key to driving portfolio management within your organization?

Agile 52

Incident Management Practice


What is incident management practice? Incident management practice is the process of identifying and resolving unplanned incidents (often referred to as major incidents by teams following ITIL or ITSM practices).

Is your Product Operations high performing?


From Forming to High Performing Product Ops So… you’ve got a product ops team. Maybe it’s just you, or maybe it’s a few people. You’ve got the buy-in from your company on the importance of your role and function. You’ve initiated the start of some transformational changes for your org. But now what?

ONE THING on Always Right

Product Culture

Well no, the customer isn't always right. But product teams often fail to listen deeply, solve problems and make customers thrive. Marty Cagan has a wise Pledge to Customers to look at: Subscribe to my weekly Nano-letter: Sign Up. Subscribe to One Thing Weekly. Name. *. First Name. Last Name.

The Executive's Guide to Empathy-Driven ROI

In this guide from UserTesting, learn why empathy is at the heart of your organization's success, and how to promote a more customer-centric culture that's constantly testing its products, services, and messaging to ensure a strong connection with customers.

Can The EDI Industry Be Disrupted in 2023?


In the past few months, I have had an unusual number of inquiries from private equity firms about the state of the electronic data interchange (EDI) market.

Announcing our refreshed guide: ‘The Onboarding Starter Kit’

Inside Intercom

A few years ago, we published The Onboarding Starter Kit , which helped thousands of businesses successfully onboard their customers. Today, we’re launching a completely refreshed guide to help you activate, engage, and retain more customers in the modern age.

Get to the bottom of user needs with these tactics


One size does not fit all, it turns out.

Breaking down barriers to scale: How we’ve optimized Elasticsearch usage at Intercom

Inside Intercom

Elasticsearch is an indispensable part of Intercom. It underpins core Intercom features like Inbox , Inbox Views, API, Articles , the user list, reporting, Resolution Bot , and our internal logging systems.

Digital Transformation: The New Product

Speaker: Michael Cardy - Red Hat Chief Strategist, Jason Tanner - CEO of Applied Frameworks, and Mike Mace - VP of Market Strategy at UserTesting

Join us to learn how companies mitigate risks through usability testing and real-time qualitative feedback from customers to efficiently launch and develop digital products.

How to Announce Product Changes to Your User Base and Drive SaaS Product Growth


Your engineering and product teams team have worked vigorously on making product changes. Now it’s time to tell the world about the new shiny features and product enhancements, but you’re wondering how to handle it the right way. This article’s got you covered.

How JPMorgan Chase is Formalizing DEI Best Practices in Their Research

dscout People Nerds

See how a consumer-focused UX team leveraged remote qualitative research tools to scale their inclusive experience practices

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