Lead on Purpose

DECEMBER 26, 2018

One of the key elements of a successful product management organization is creating the vision for your products—the ‘why’ that drives their purchase and the factors that make them successful in their markets.

Vision 202

Vision Product Research Product Management Product Manager 202

Atomic Spin PM

DECEMBER 26, 2018

Most people call them “exceptions.” We call them “Last Thursdays.” I’ve mentioned this term in a couple of my previous blog posts, and I think it’s important to touch on it one more time, to better explain what it means, and to discuss how changing the name has helped us communicate more effectively with our clients.

User Testing 40

User Testing Customer Experience Research Software Software Review 40

Andrew Chen

DECEMBER 26, 2018

Above: One of my favorite moments in 2018, with the a16z team and POTUS44. . Dear readers, Wow, so 2018 was a year with a lot of change – I started a new job, recommitted myself to writing (and tweeting), traveled a little too much, moved back down to Palo Alto (temporarily!), and much more. And in one of my favorite moments of the year, the office got swarmed by the Secret Service because Barack Obama came to visit – that was fun.

User Testing 80

User Testing Enterprise Feedback Software Customer Experience 80

Johanna Rothman

DECEMBER 26, 2018

I had a chance to be a guest on David Rael's podcast, Developer on Fire, Episode 402 | Johanna Rothman – Learning and Delivering. We spoke about many things, including my early development career, how I got started as a consultant, my writing, and more. I hope you listen and enjoy it. The post Hear me on Developer On Fire Podcast appeared first on Johanna Rothman, Management Consultant.

Development 56

Development Consulting Management Management 56

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Gainsight

DECEMBER 26, 2018

“Customer Success Management is hitting the mainstream.”. That’s what Forrester analyst TJ Keitt said in his September 2018 report, How to Build a Customer Success Program , and I couldn’t agree more. He goes on to validate it by citing the 44,000 Customer Success Manager (CSM) roles posted on LinkedIn (a 560% increase year-over-year in the number of postings !

Onboarding KPIs 53

Onboarding KPIs Reporting Tools Research Software Engineering 53