Thu.Jun 28, 2018

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How to collect customer feedback the right way

Intercom, Inc.

There are many reasons an organization seeks out customer feedback. A support team will want to know if they were helpful, while a product team might need help prioritizing what to build next. Whether you’re measuring success, monitoring customer trends or gathering input for a product decision, customer feedback is an essential part of staying competitive and growing your business.

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How to Break Into Product Management

The Product Guy

Learn how to leverage domain expertise and product management knowledge to break into a Product Manager role. In a recent live stream from one of our mentors of The Product Mentor , Paul Hurwitz, lead a conversation around “Breaking into Product Management”. We are always looking for more product mentors from all around the world. Signup to be a Mentor Today!

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How to collect customer feedback the right way

Intercom, Inc.

There are many reasons an organization seeks out customer feedback. A support team will want to know if they were helpful, while a product team might need help prioritizing what to build next. Whether you’re measuring success, monitoring customer trends or gathering input for a product decision, customer feedback is an essential part of staying competitive and growing your business.

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Running Too Lean Can be More Harmful than Helpful

Clever PM

Most companies out there put a huge push on efficiency and running “lean” — doing the most possible with the least amount of overhead. And in most cases, that’s a very noble goal — after all, overhead in the form of people and positions is generally the highest cost that companies face. Reducing the number […].

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Visualize Work to Reduce Agile Meetings

Johanna Rothman

Many new-to-agile teams use some form of iteration-based agile approach. Often, in the form of Scrum. Back in Time You Spend in Agile Meetings (near the bottom of the post), I enumerated all the possible meetings. I suggested the team review its WIP limits and think about limiting the WIP for the entire team. When the team reduces its WIP, the team might be able to reduce the number of meetings.

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4 Markers of a LAER Effective Company

TSIA

At TSIA, we create frameworks to help technology companies better understand the business problems that they’re facing so they can take the right steps toward fixing them. One such framework is LAER (Land, Adopt, Expand, and Renew) , which we created to aid technology providers in making the transition from traditional business models focused on simply selling more assets toward one that promotes retaining and growing customers successfully by way of facilitating customer outcomes.

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Don’t forget the service in SaaS: how your sales team can provide world-class service

Intercom, Inc.

Too many startups focus on the first S in SaaS, but they forget all about the second one. When software and service aren’t equal priorities, it’s impossible to build a successful company. The people you hire provide just as much value as your product. When I moved to Silicon Valley in 2007, self-serve software was all the rage. Everyone wanted to create products that sold themselves.

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Why Product Management for B2B Needs to be Different From B2C

Mind the Product

Is there a difference between developing an enterprise and a consumer product? In both cases your software product is used by humans, but an enterprise is a legal entity, while a consumer is a person. And the fact that an enterprise is a legal entity makes product management for enterprise products a little different. It is true that enterprise products are becoming more consumerised as competition and user expectations increase – Slack is a great example of this.

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Understanding Enterprise Product Companies

Mironov Consulting

I’m often asked by B2C product managers how B2B companies are different, or about switching between the two. Here are some thoughts on company-wide structural differences and how we product managers get our work done. It’s a more precise, if less emotional, version of a May talk for Lean Product/UX SV meetup. What’s B2B? What’s Enterprise?

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

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Activation, retention and more: growth lessons from the industry’s best

Intercom, Inc.

Your business is currently doing one of two things: it’s growing, or it’s dying. This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. In many ways, the genesis of this new book was our podcast series and the enlightening, in-depth conversations we hosted with industry leaders who’ve grown startups to many billions in revenue.

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Activation, retention and more: growth lessons from the industry’s best

Intercom, Inc.

Your business is currently doing one of two things: it’s growing, or it’s dying. This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. In many ways, the genesis of this new book was our podcast series and the enlightening, in-depth conversations we hosted with industry leaders who’ve grown startups to many billions in revenue.