Sun.Dec 20, 2020

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Casting a Wide Net

The Product Guy

Hiring managers for product management need to be really conscious about what they really want and what those job requirements really mean. Watch and learn more from product management expert, Tanya Koshy.

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Hindsight Bias: Why You Make Terrible Life Choices

Nir Eyal

The post Hindsight Bias: Why You Make Terrible Life Choices appeared first on Nir and Far.

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10 Things We Learned About Customer Success in 2020

Gainsight

My brother-in-law has taken on a memorable role in family birthdays. No matter who is celebrating—from toddler to grandparent—and no matter what time of day—from morning breakfast to late at night in a bar—he always remembers to ask his patented question: “What did you learn this year?”. Most years, we attempt to avert the awkwardly-philosophical question with some witty banter.

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The easiest way to improve EQ is to watch out our Intentions when dealing with others

SidsAvenue

EQ (Emotional Quotient) is one of the key traits of a Leader in the modern world. There was a time when the IQ was the hero, but now EQ is at the top. The book " Hit Refresh " by Satya Nadella talks about how he used Empathy to refresh the culture at Microsoft and instilled new energy and a new sense of purpose in the company. In this post, I want to discuss a simple technique to improve EQ.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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How To Close The Consumption Gap?

Gainsight

This past weekend I took the time to start (re)reading the book that Ashvin and Ruben wrote last year. One concept that was brought up by JB Wood was about Consumption Gap. What is the consumption gap (as it relates to Customer Success)? If your end customers can’t figure out how to use your product or they can’t get it to work in their network, or they can’t change their business process to adapt to its features , it has little or no value to them.

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Tools I Recommend for Startups & Product Managers 2021

Bryce York

People ask me all the time what I recommend as great tools for startups, and there are some things I get asked about all the time (like email marketing tools). So I’m publishing this page as a go-to place to see all the stuff I think is awesome and worth checking out if it matches your needs. Keep in mind, I don’t know your business so can’t promise it’s the right tool for you but I can promise it’s worth looking at and deciding for yourself.