Thu.Sep 22, 2022

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Take Care of Your Personal Life First: How to Double Your Impact as a Product Manager

The Product Coalition

How spending less time on professional development can help you grow your career faster. Continue reading on Product Coalition ยป.

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Giving direction in product with Janna Bastow, Chiedza Muguti, and Nacho Bassino

Mind the Product

This session On Giving Direction as a product manager was one of the themed sessions during MTPEngage Hamburg 2022. A stellar line-up of speakers shared their respective perspectives on how product leaders or product managers provide others with the necessary orientation to pull in one direction. [.] Read more » The post Giving direction in product with Janna Bastow, Chiedza Muguti, and Nacho Bassino appeared first on Mind the Product.

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34 Ideas to Outperform 99% Of Product Managers

The Product Coalition

After hundreds of mistakes, I lead a team of product managers Continue reading on Product Coalition ยป.

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Announcing our refreshed guide: โ€˜The Onboarding Starter Kitโ€™

Intercom, Inc.

A few years ago, we published The Onboarding Starter Kit , which helped thousands of businesses successfully onboard their customers. Today, weโ€™re launching a completely refreshed guide to help you activate, engage, and retain more customers in the modern age. Since the onset of the global pandemic, many businesses have become internet businesses. In addition, due to economic uncertainty, company after company is tightening their tool budget, making it more valuable than ever to hold onto, nurtu

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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When Ethical Problems Arise in Tech, Design is an Important Safeguard

dscout People Nerds

Product designs have a huge impact on how consumers interact with an app and with each other. Here’s how to go about it ethically.

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How One UX Research Team Helped Develop England's COVID-19 Vaccine Program

dscout People Nerds

Conducting UX research on a tight turnaround is challenge enoughโ€”doing so for populations at high risk of COVID-19 is another level.

UX 72
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A crash course on founder-led customer success โ€” Sydney Straderโ€™s lessons from Catalyst & InVision

The Review by First Round

Todayโ€™s episode is with Sydney Strader , VP of Customer Success at Catalyst. Prior to joining Catalyst, Sydney was the VP of Customer Success at InVision. In our conversation we focus on founder-led customer success, an area of early company building thatโ€™s often overlooked. Hereโ€™s a preview of her tactical advice: How to structure early customer check-ins, plus a framework to help surface more specific feedback.

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Diversify and Scale Your Team by Making UX Design More Accessible

dscout People Nerds

Visual design has a high barrier of entry that increases costs and inhibits diversityโ€”but thereโ€™s a fresh way to approach this problem.

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Introduction to the Relationship Series: Who are the people of Product Management?

The People of Product Management

The relationship series is a set of blogs that explores the relationship between the Product Manager and other role-players in the product development environment. Each relationship plays an integral role in the overall Product Management function. These relationships are what get us out of bed in the morning and give us restless nights. They are at the core of what we do as Product Managers.

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Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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The Best 7 Typeform Alternatives for SaaS Companies Today

Usersnap

You know you need insights from users of your product, but arenโ€™t quite sure how to do it. Does that sound like a familiar challenge? Luckily, you arenโ€™t alone. Some folks resort to Typeform to help out in getting insights, which isn’t a bad choice at all. However, there are some Typeform alternatives to keep in mind. We know it is hard just collecting customer feedback , but then making decisions out of it becomes even tougher.

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Relationship Series Part I: The Visionary Leader - A Potentially Beautiful Partnership

The People of Product Management

Have you ever experienced a leader articulate their product vision with such clarity that you felt you could almost reach out and touch this, yet to be developed product? You hung on their every word as your brain tried to fathom how this vision could be made a reality. You were exhilarated by the opportunity to deliver this product but at the same time terrified at the underlying complexity, which the visionary leader expertly hid behind the simplicity of the idea.

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Behind the Roadmap with Productboardโ€™s Stephen Walker

ProductBoard

Editor’s note: This post is part of a brand new video series to understand what goes on behind the roadmap – it’s an inside look at the life of product managers. Watch the full first video with Productboard’s own Sophie Lalonde here, find the second with Hope Gurion here, and keep an eye out for upcoming installments! The road to product management as a career isn’t always a straightforward one.

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Product Thinking Podcast with Melissa Perri: Driving Portfolio Management

Dragonboat

Many outcome-driven product leaders are calling portfolio management the latest iteration of agile, but what’s the key to driving portfolio management within your organization? Find out from the latest episode of Product Thinking with Melissa Perri where Melissa welcomed Dragonboat CEO, Becky Flint. Becky and Melissa discussed the rising need for portfolio management and Beckyโ€™s […].

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, youโ€™ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Incident Management Practice

ProductPlan

What is incident management practice? Incident management practice is the process of identifying and resolving unplanned incidents (often referred to as major incidents by teams following ITIL or ITSM practices). Types of incidents vary โ€“ from unplanned customer issues and service interruptions to events that degrade service quality. Some incidents may have a widespread impact on an entire user base (e.g., when a website crashes), while others may impact a handful of users.

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Is your Product Operations high performing?

Dragonboat

From Forming to High Performing Product Ops Soโ€ฆ youโ€™ve got a product ops team. Maybe itโ€™s just you, or maybe itโ€™s a few people. Youโ€™ve got the buy-in from your company on the importance of your role and function. Youโ€™ve initiated the start of some transformational changes for your org. But now what? Whatโ€™s next […]. The post Is your Product Operations high performing?

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Stuck in a Research Rut? Infuse These Creative Solutions Into Your Routine

dscout People Nerds

It’s easy to get a little too comfortable with your tried-and-true methods. Here’s how to mix things up and keep them fresh.

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Why Product Teams Should Be Outcome Optimized Instead of Feature-focused

airfocus

If features are good, then the more features your product has the better, right? Wrong!

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. Itโ€™s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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How to deploy empathy to get the most out of customer interviews, according to Geocodioโ€™s Michele Hansen

Intercom, Inc.

At some point in their growth, businesses usually start investing in customer research. They work with consulting firms, hire their own analysts, buy data management software. But the fact is that a large portion of the employees โ€“ developers, marketers, product managers (whose work depends on an intimate understanding of the customer) โ€“ rarely, if ever, interact with them.

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3 Healthcare customer success strategies from Pulse 2022

Gainsight

Sometimes we find that the best observations come to us after an event, lecture, or gathering. That is exactly what is happening with Gainsightโ€™s Pulse 2022. So many incredible keynotes and tracks were filled with exciting news and knowledge. . Over the years, weโ€™ve been inspired by the unique strategies customer success professionals have presented to Pulse attendees and the way theyโ€™ve expanded CS beyond SaaS and into other industries. .

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Breaking down barriers to scale: How weโ€™ve optimized Elasticsearch usage at Intercom

Intercom, Inc.

Elasticsearch is an indispensable part of Intercom. It underpins core Intercom features like Inbox , Inbox Views, API, Articles , the user list, reporting, Resolution Bot , and our internal logging systems. Our Elasticsearch clusters contain more than 350TB of customer data, store more than 300 billion documents, and serve more than 60 thousand requests per second at peak.

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What are the benefits of having your launch plan in the same tool as your roadmap?

ProductPlan

As a product marketer, Iโ€™ve run a good number of launches throughout my career. Product launches. Feature launches. Some were quite big, requiring a tidal wave of activity that spanned departments. Others were small, perhaps only involving an entry in the biweekly release notes. Regardless of size and scope, launches always turn out better when you involve the product team.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.