Alchemer Mobile

AUGUST 5, 2020

Mobile-first finance companies are disrupting the market left and right – especially in light of the COVID-19 pandemic. While we saw DAU (daily active users) stay pretty consistent for traditional banking apps since the pandemic hit, it spiked for budgeting apps and other mobile-first brands. If you’re one of these brands, I have a question for you: What are you doing to meet your customers where they’re at and collect their feedback?

User Testing 246

User Testing Finance Customer Feedback Feedback Software 246

Intercom, Inc.

AUGUST 5, 2020

As a business grows, most support leaders will be challenged to answer this seemingly trick question: can you provide a best-in-class customer experience…but at a lower cost? Not long ago, answering this question meant veering in one of two directions. If you said “no,” you had to find a way to justify having really happy customers at an equally high cost.

Customer Experience 204

Customer Experience Customer Satisfaction Positioning Article 204

Mind the Product

AUGUST 5, 2020

At #mtpcon Digital 2020, we were able to enjoy 18 Breakout Session talks, across three days, from some of the best product people around. We’re be releasing them all (weekly, in groups) and in this selection, you’ll delve into some hard-hitting topics to help you successfully lead teams. Check out the videos to watch sessions [.]. Read More. The post Leading Product Teams with Success: Learnings from the #mtpcon Session Speakers appeared first on Mind the Product.

Leadership 148

Leadership Product Management Product Manager Management 148

ProductBoard

AUGUST 5, 2020

This post first appeared on the Product-Led Growth Collective blog. As product becomes intrinsically related to business outcomes, the product manager role has evolved to reflect its more direct influence on business growth. One element of this evolution is the emergence of a new kind of product manager (PM)—the growth PM. While still relatively new, this role is quickly gaining traction in a.

Product Management 96

Product Management Product Manager Management Management 96

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Mind the Product

AUGUST 5, 2020

One of our favourite pub discussions after a ProductTank is to try and define the difference between a product and a service. (We’re fun like that.) These days, we’re doing all of our meetups and events remotely, so Andy Budd joined us on the podcast to talk about the difference between product managers and service [.]. Read More. The post Service Design and Product – Andy Budd on The Product Experience appeared first on Mind the Product.

Customer Experience 131

Customer Experience Product Research Feedback Software User Testing 131

Split

AUGUST 5, 2020

Testing in production is becoming more and more common across tech. The most significant benefit is knowing that your features work in production before your users have access. With feature flags, you can safely deploy your code to production targeting only internal teammates, test the functionality, validate design and performance, fix any bugs or defects, and then turn the feature flag on and allow your users to access it already knowing that it works in production.

Product Research 59

Product Research User Testing Testing Onboarding KPIs 59

Dear Strategy

AUGUST 5, 2020

On this episode of Dear Strategy, we analyze the practice of retailers offering so many coupons that their discounted prices pretty much become their standard prices. And we talk about how customers feel when everyone else has coupons but them! When I started doing these “strategy stories” at the beginning of this year, the idea was to feature real-life experiences that people are having with companies, and then analyze the likely strategies behind those situations.

User Testing 52

User Testing Customer Experience Definition Workshop 52

ProductCraft

AUGUST 5, 2020

Product Love · Des Traynor, Chief Strategy Officer of Intercom: frameworks and feedback This week on Product Love, I sat down with Des Traynor, chief strategy officer at Intercom, a customer and conversational relationship platform. Des was fascinated by the early days of the web, particularly with usability and computer-human interaction. He followed some of.

Strategy 52

Strategy Feedback Software Framework User Testing 52

Product Culture

AUGUST 5, 2020

"Sometimes product managers are asked to be the rational person, the grownup in the room. Others may be super optimistic, like salespeople or the CEO. Product people have to be imaginative, too, but also say, 'wait, let me break this down, we can’t do everything at once.' Product success is that level of imagination combined with an ability to plan your way there and to lead a team.

Workshop 52

Workshop Roadmap Events Leadership 52

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User Testing

Product Solving

AUGUST 5, 2020

Thanks for being a subscriber to Product Solving! If you know someone who might also appreciate Product Solving, please share this post with them. Share Introduction Everyone wants to build a product that is “future-proof” But what does building something “future-proof” really mean? Does it mean that it will seamlessly translate to the next technological revolution?

User Testing 52

User Testing Research Software Feedback Software Customer Experience 52

Modus Create

AUGUST 5, 2020

Using monolithic architectures to build web sites might be the traditional solution, but it has many drawbacks. From choosing the database, framework, backend language, frontend language, and server architectures, it can be overwhelming to build a modern website. Traditionally using a CMS system to deliver content on the web, like WordPress, Joomla, or Drupal involves many moving parts, where any user requests have a long way to go before getting the final content.

Customer Experience 93

Customer Experience Web Development Web Developers User Testing 93