How (and Why) to Conduct a Heuristic Evaluation
dscout People Nerds
JUNE 18, 2020
Heuristic evaluations give you insight into the overall experience of your product, and where it falls short. Here’s how you can get started conducting one today.
Thu.Jun 18, 2020
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Hacking Confidence by Janice Fraser
Mind the Product
JUNE 18, 2020
In this Mind the Product APAC talk, Janice Fraser, Partner at Seneca VC, explains what she’s discovered about confidence and reveals how we can all take control of negative thoughts. Watch the talk in full or read on for a detailed overview. Her key points include: What is Confidence? What Helps People to Have Confidence? Inspiring Confidence [.].
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Change the Game in 5 Minutes: How Doug Hooton Deals With Disruption
Gainsight
JUNE 18, 2020
Welcome to our Change the Game in 5 min Series. Today, I’m chatting with Doug Hooton , Vice President of Customer Success at OneCause , a SaaS solution that helps nonprofit organizations engage donors and raise more money for their missions. There are many reasons why I want to talk with Doug, starting with the fact that he’s one of the longest-serving customer success leaders I know—he’s been doing it since long before it was called customer success!
Kathryn Finney on intersectionality and using your privilege for good
Intercom, Inc.
JUNE 18, 2020
Kathryn Finney is an Author, Futurist, and Entrepreneur. Over the course of a 30 year career her work has won her accolades from across the business world and beyond. She may even be our first guest who has been honoured with their own day, with the Borough of Manhattan celebrating “Kathryn Finney Appreciation Day.” Our chat covers her incredible career, her passion for supporting and investing in others, the nature of intersectionality and some really sound advice for how we all can start
Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
A Guide to Breaking Into Product Management
Mind the Product
JUNE 18, 2020
I’m a product manager with more than 10 years’ experience in digital products, but I wasn’t always in Product. As a former marketer, I wanted to write a guide for professionals aiming to make a successful jump into product management and now I have. In it I cover: Your competition Where to start Landing a [.]. Read More. The post A Guide to Breaking Into Product Management appeared first on Mind the Product.
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Announcing Intercom’s new CEO
Intercom, Inc.
JUNE 18, 2020
Today I’m delighted to share that from July 1, after nearly 10 years as CEO, I’m moving into the role of Chairman of Intercom, and am thrilled to announce that Karen Peacock, our COO, will become our new CEO! Here are the emails we sent to the company this morning. Eoghan’s email. Friends, Thanks so much for your time at All Hands. Here’s a summary of what was shared.
The Manager’s Guide to Inclusive Leadership — Small Habits That Make a Big Impact
First Round Review
JUNE 18, 2020
Massella Dukuly, Tania Luna, Dr. Vaneeta Sandhu and Vanessa Tanicien (leadership trainers and facilitators at LifeLabs Learning) joined the First Round community for a tactical discussion on how leaders can become anti-racist and inclusive in their daily interactions, building the habits that can help keep this important work centered and sustained.
MTP Prioritised: AMA with Scott Berkun
Mind the Product
JUNE 18, 2020
In this AMA, bestselling author and popular speaker, Scott Berkun, delivered an energetic session that got us all thinking differently about design. Here you can watch it all again, or read on for the overview. Scott’s the author of eight books, including The Dance of The Possible, The Myths of Innovation, Confessions of a Public [.]. Read More.
How to Level Up Your User Research Career
dscout People Nerds
JUNE 18, 2020
Whether you’re an aspiring researcher looking to cut your teeth, or you’re a seasoned UXR looking for a new challenge, taking these steps to advance your career can get you there.
Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing
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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.
5 Types Of User Acceptance Testing
Usersnap
JUNE 18, 2020
This article is brought to you by Usersnap , a user testing tool that helps you to communicate visually. Get a 15-day free trial here. The methodology of User Acceptance Testing (UAT) is pretty straight-forward. The implementation itself requires some in-depth knowledge on the available types of User Acceptance Testing, though. User Acceptance Testing is the process of verifying that a created solution/software works for ‘the user’ This might sound easy enough but, in practice, it is
React Native is the Future of Mobile at Ecommerce
The Product Coalition
JUNE 18, 2020
Image Source: kriss.io React Native is one of the leading cross-platform app development frameworks that have been used for various applications across the spectrum for some years. React Native is not just a framework to develop apps that work on both iOS and Android. Still, it is also a technology that ensures delivering highly native or platform-specific user experience.
Product research rules, with C Todd Lombardo
ProductBoard
JUNE 18, 2020
We were recently joined by well-known product leader C Todd Lombardo for an episode of Product Excellence AMA Hour. Todd is VP of Product at MachineMetrics, the company behind the manufacturing industry’s first industrial IoT platform for machines. He’s also an established author, with his third book, Product Research Rules, set to come out later this year.
Crafting business proposals. Common courtesy
The Product Coalition
JUNE 18, 2020
In continuation of the series of stories about the business proposals , this one is about the importance of respecting common courtesy. Don’t think of it as a nice wrapping, but as of a powerful, though often undervalued, tool for building a strong relationship with your prospecting client. Use the client’s language as much as possible. Their terminology, not yours Be genuine: nothing is more annoying than a form letter Consider cultural specifics.
Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)
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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.
Process & Tools Can Make Your Design System More Than Just an Ideal
Emerge Insights
JUNE 18, 2020
Keeping user experience and user interfaces consistent across the applications in your product is challenging. The presence of a design system alone is not enough to ensure alignment. Establishing a process to connect the design system with its implementation and distribution is key to achieving its ideals and benefits. With a design system spec in […].
Crafting business proposals. Hygiene factors
The Product Coalition
JUNE 18, 2020
In continuation of the series of stories about the business proposals , this one is about hygiene factors?—?characteristics that, when adequately addressed, don’t cause either satisfaction or dissatisfaction. However, when they’re left unaddressed, dissatisfaction is imminent: Create a slide deck rather than a long Word file. Slide decks are best for presenting an idea/a topic/a standpoint to an audience to inform, persuade, inspire, build an alignment and get a buy-in.
6 Tips to Creating Roadmap Accountability with Your Team
ProductPlan
JUNE 18, 2020
As a Customer Success Manager at ProductPlan for the past two years, I’ve worked with hundreds of our customers on establishing their roadmapping processes. Throughout my time with ProductPlan, one of the most common roadblocks I see inhibiting a successful roadmap process is a lack of accountability on roadmap editors. 6 Ways to Create Roadmap Accountability with Your Team.
Agile Localization. What Is It And How Is It Managed?
The Product Coalition
JUNE 18, 2020
Here’s how implementing agile localization into your workflow can help improve product quality and streamline your processes Today everything that can be agile is going agile. Agility has become a bonafide IT mantra for every process in the software development life cycle. Localization, as an essential part of product creation, is no exception. Localization is often treated as an after-thought.
Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications
Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage
Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.
(Re)Discovering Business Agility in a VUCA World – Video & Summary
Agile Velocity
JUNE 18, 2020
We’re living in a VUCA (Volatile, Uncertain, Complex, Ambiguous) world. The global pandemic has accelerated the need for agility, making alignment on what agility means for an organization critical. By understanding what your organization values in today’s hyper-turbulent world, you will be able to prioritize the activities and tasks needed to better achieve your business’ objectives.
Conducting Sense-Making Without Wallpapering a Room With Stickies
ProductCraft
JUNE 18, 2020
Editor’s note: This post originally appeared on the Connected.io blog. Ah, synthesis. The romanticized phase in the product development process when practitioners take all of their research data—interview transcripts, scrawled notes, participant headshots, audio, video, etc., etc.—and mine, sort, and cluster that data in order to identify insights.
Why Figma Wins
NextBigWhat
JUNE 18, 2020
[link] Companies are a sequencing of loops. While it’s possible to stumble into an initial core loop that works, the companies that are successful in the long term are the ones that can repeatedly find the next loop. However, this evolution is poorly understood relative to its existential impact on a company’s trajectory. Figma’s compounding growth is not only due to product market fit, but is also driven by the alignment between their product and distribution.
Change the Game in 5 Minutes: Janine Snead Achieves Consistency Through Automation
Gainsight
JUNE 18, 2020
Welcome to our Change the Game in 5 minutes Series. Today I’m speaking with Janine Snead , IBM’s Chief Digital Officer, Vice President of Customer Success IBM Cloud and Cognitive Software. IBM has one of the largest product portfolios in the world, and I’m proud of how they’ve found a way to drive customer success across so many business units and products.
7 Pitfalls for Apache Cassandra in Production
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Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.
Lessons from a Critique | Spotify’s Failed Squad Model
Business of Software Conference
JUNE 18, 2020
Lessons from a critique | Spotify’s Failed Squad Model. You know the one, the one that was so eagerly adopted or admired by almost everyone else – including possibly a company near you…? This critique of ‘Spotify’s Failed Squad Model’ is interesting for two reasons: It’s a great way of adapting a planned conference talk into something else that may have impact.
Change the Game in 5 Minutes: Laura Salonga and Ed Smith Shift the Focus from Reactive to Proactive
Gainsight
JUNE 18, 2020
Welcome to our Change the Game in 5 mins Series. If you’re in the healthcare industry, you may be particularly interested in my conversation today with athenahealth ’s Laura Salonga and Ed Smith. At athenahealth, a leading provider of network-enabled software and services for medical groups and health systems nationwide , Laura is a Senior Product Manager and Ed is Executive Director, Customer Success Analytics.
The Manager’s Guide to Inclusive Leadership — Small Habits That Make a Big Impact
First Round Review
JUNE 18, 2020
Massella Dukuly, Tania Luna, Dr. Vaneeta Sandhu and Vanessa Tanicien (leadership trainers and facilitators at LifeLabs Learning) joined the First Round community for a tactical discussion on how leaders can become anti-racist and inclusive in their daily interactions, building the habits that can help keep this important work centered and sustained.
Are You Going API Crazy?
The Product Coalition
JUNE 18, 2020
I’ve had an unusually high number of conversations about API strategy over recent weeks. Many of them get technical fast, faster than I’d like. But, great API strategies start without mention of APIs or technology, they (surprise, surprise) start with a conversation about the customer and your partners. That is, your API strategy needs to start from the outside-in, which is the perspectives of your customers and ecosystem partners, and be balanced with the goals of your organisation.
Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success
Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.
Building an Effective Product Feedback Loop
The Product Guy
JUNE 18, 2020
Guest Post by: Marvin Mathew (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Jordan Bergtraum]. Ruthless prioritization translates to product teams spending time building the right thing at the right time. This discipline is the bread & butter for a winning product team, but building an effective product process takes a lot of trial and error.
Change the Game in 5 Minutes: Will Rahim Embraces a Five-Year Plan
Gainsight
JUNE 18, 2020
Welcome to our Change the Game in 5 minutes Series. Today, I’m delighted to introduce you to Will Rahim , Senior Vice President, Global Customer Success at Delphix , a global leader in digital transformation. When it comes to optimizing customer success through digital systems and processes, Will is a seasoned pro! Nick: Will, I’m excited to talk with you about the value proposition of digital customer success.
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