Thu.Oct 20, 2022

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3 Alternatives to Black Friday Promotions [+ Ethical Examples]

AB Tasty

Black Friday – the time for sales and doorbusters and discounts – but what about the companies that are choosing not to participate this year? Rather than letting your site stay stagnant, you can still use this time to capitalize on the holiday traffic by testing new ideas for your site and gaining customer feedback […].

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Investment Due-diligence Checklist for Product Managers

The Product Coalition

Gone are the times when the sketch on a napkin from your lunch was enough to secure your company Series A funding. In the current economy… Continue reading on Product Coalition ».

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How to Approach the Layoff Conversation with Respect and Congruence, Part 2

Johanna Rothman

Do you know what to say when it's time to lay people off? The first time I had to lay someone off, I had no idea what to say. However, if you have a reasonable context, you (or HR and you) can create a script you can use to make a layoff a respectful and relatively kind experience. With a congruent conversation, you might even be able to maintain a healthy collegial relationship with the person you have to lay off.

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10 Effective Strategies To Improve NPS and Boost Customer Loyalty in SaaS

Userpilot

Do you want to improve NPS but are not sure how to achieve that? Don’t worry, we’ve got you covered. The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. This means you should track it constantly and take action to improve it. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Roadmapping Isn’t Just for Product Managers Anymore

ProductPlan

As your IT Department changes, the nature of your department’s role may transition to a strategic partner. You will find several product management techniques useful during this transformation, such as roadmapping. Once considered the domain of product managers, roadmaps are useful in various contexts. You can use a roadmap to effectively communicate and collaborate with your business partners at the beginning and throughout an IT initiative.

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Relationship Series Part II: The Software Engineer – Our Solution Partner

The People of Product Management

I have a soft spot for most software engineers. I think they are wonderful. They are our modern-day alchemists, turning dull bits of ones and zeros into shiny product gold (which has real value, unlike traditional alchemists). Some of my best experiences as a product manager have been those problem-solving sessions with a team of engineers. We are knee deep in a problem, wading through the various technological options and coming out with an elegant solution.

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How to Navigate a Complex Product Launch

ProductPlan

After all that hard work building a product, no one wants to stumble at the finish line. But the big reveal is too often accompanied by chaos and frustration behind the scenes, especially with a complex product launch. While technical challenges are sometimes to blame, many issues boil down to their complex nature. Moreover, a lack of foresight and planning might exist.

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With SaaS Valuations Returning to 2018 Levels, Is Now the Time to Buy?

DevelopmentCorporate

Baron Rothschild, an 18th-century British nobleman and member of the Rothschild banking family, is credited with saying that "the time to buy is when there's blood in the streets." In late 2022 it is clear that the SaaS market is in trouble. The Nasdaq is off over 34%. Median Enterprise Value/Revenue valuations are off 58% in comparison to their peak in 2021.

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Innovation Management

ProductPlan

What is innovation management? There are many definitions of innovation management. At its core, innovation management is the process of putting something new into practice. Moreover, many good ideas have the potential to positively impact the business. However, they may never get off the ground. Furthermore, this is a huge problem because long-term success and growth depend on continual innovation.

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How to Build an Experimentation Culture for Data-Driven Product Development

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

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Top Five Reasons to Attend Pulse Europe 2022

Gainsight

The countdown is on and we’re pumped about Pulse Europe 2022 —live, in person, and in London. It is a celebration of all things related to Customer Success, Product Experience, and Community. But most importantly, it’s a celebration of the Pulse Community, a special group of people who are unstoppable together. We’d love to have you join us this year.

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Build, Measure and Iterate Using Actionable Product Metrics

The Product Coalition

In today’s business world, the success or failure of a product can make or break a company. With so much emphasis on the bottom line, it’s no wonder companies are always looking for ways to measure the success of their products. Product success is the degree to which a product or service meets customer needs. It can be measured in terms of customer satisfaction, market share, sales or other metrics.

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13 Ways to Improve CSAT and Ensure Customer Happiness

Userpilot

The competition out there is increasingly stiff; you can’t be sure a customer will stay with you for long if they aren’t satisfied with your product. And you never know their happiness level unless you test it. That’s why this blog post shows you how to measure CSAT. You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier.

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How to Monitor Azure Active Directory

eG Innovations

What is Azure AD (Active Directory)? If you have arrived at this page but need a quick refresher on what Azure Active Directory is and why it is different to Active Directory that you might have installed on-premises, you might like to first read this quick run-down – What is Azure Active Directory. Why should you monitor Azure Active Directory?

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.