Wed.Oct 09, 2019

Product management, fast and slow

Inside Intercom

The range of work we do as product managers is so broad that we inevitably end up finding inspiration from all sorts of sources, whether it’s books on business strategy or essays on design.

Everyone Thinks They’re Managing by Outcomes. Here’s How to Actually Do it.

Product Talk

Last month, I spoke at the Business of Software (BoS) conference in Boston. BoS has been on my short list for a very long time and it did not disappoint. Mark Littlewood , the organizer of the event, does a fantastic job and it shows up in every little detail of the event.

Differences between PM (Product Manager) vs TPM (Technical Program Manager)

PMLesson's Ace the PM Interview

So, what’s the difference between a Product Manager (PM) and a Technical Program Manager (TPM)?

What makes a good product manager? 10 PM thought leaders weigh in

ProductBoard

What makes a good product manager? To answer this commonly asked question, we decided to turn to the experts — thought leaders of the product management world. If anyone knows what makes a good product manager, it’s them.

How to Apply Best Practices from Site Reliability Engineering in Your Organization

Speaker: Liz Fong-Jones, Principal Developer Advocate, Honeycomb.io

Modern software organizations build increasingly complex distributed systems with many moving parts. As senior software leaders, we often struggle with noisy alerts, grumbling between Dev and DevOps, slow incident resolution and many other related pain points. It’s hard to figure out what to do with this increasingly difficult problem, yet it’s clearly our responsibility to deliver features and production quality. We are excited to be joined by Liz Fong-Jones, who has a deep understanding of what it takes to implement SRE-type practices in many different kinds of organizations. She brings together a picture and set of practices under the umbrella of Production Excellence that provides a clear and practical plan for senior software leaders.

Product Love Podcast: Mada Seghete, Co-founder of Branch.io

ProductCraft

This week on Product Love, I talked to Mada Seghete, co-founder and head of strategy and market development at Branch.io. Branch is a mobile linking and attribution platform that aims to solve the problems of building and growing great products.

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“Behind the Agile Curtain: Why Leaders Choose Agility” Panel Presented at Keep Austin Agile 2019

Agile Velocity

Agile 52

Tilting the Playing Field With Joshua Arnold

Amplitude

Josh Arnold operates on both the macro and the micro, seeing both the org-level dynamics and the team-level decision-making on which any company ultimately depends.

B2B tech marketing full of transformational claims

Messages that Matter

Is your B2B software product or technology really and truly transformational? Do you make good use “transformation” or “digital transformation” in your marketing copy? Do you think use of either of them helps your marketing effectiveness? Congratulations to those of you who answered “NO!”

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5 Things I’ve Learned From Making 200+ Customer Success Career Intros

Gainsight

I love playing professional matchmaker. It’s my favorite part of business. I’m sure if I were born 100 years ago in my family’s native home of Gujarat, India, I would be the annoying uncle always trying to set people up in relationships. But my modern, software company version of that urge manifests in helping link career seekers to their next opportunities. And I’ve hit a goldmine of opportunities in the customer success profession.

The Definitive Guide to Predictive Analytics

By embedding predictive analytics, you can future-proof your application and give users sophisticated insights. The Definitive Guide to Predictive Analytics has everything you need to get started, including real-world examples, steps to build your models, and solutions to common data challenges.

“Make Shift Happen: Harnessing Culture for Change” Presented at Keep Austin Agile 2019 by Steve Martin

Agile Velocity

Culture is listed in many surveys as one of the biggest barriers organizations have in adopting Agile frameworks. While it is true that culture can be a blocker for change, culture can also be used to help accelerate adoption and transformation. Being able to identify and understand how culture is used at your organization is an important first step in any Agile framework adoption.

New features: SUPR-Q & NPS paint portraits of your user research

TryMyUI

Get invaluable insights into the mind of your users with SUPR-Q and NPS, our newest tools designed to give your UX research the most complete data. The post New features: SUPR-Q & NPS paint portraits of your user research appeared first on TryMyUI Blog. Features Practicing UX Research TryMyUI behavior diagnostics Usability Testing user UX UX Research

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User “Choose Your Own Adventure” Stories: A Creative Research Deliverable You’ll Actually Have Time to Execute

dscout People Nerds

Journey maps are often linear. Your customer’s experiences almost never are. Here’s a new spin on an old research tactic that’ll engage and energize your stakeholders

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Everything you need to know about architectural diagrams (and how to draw one)

Cacoo

Sometimes it’s helpful to get a big-picture view of something for context — and an architectural diagram does just that. In a nutshell, it shows how elements within a system interact with each other in a wider process.

A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

“Are We There Yet? How to Know You Have Achieved Agility” Presented at Keep Austin Agile 2019

Agile Velocity

In this workshop at Keep Austin Agile, David Hawks discussed the importance of being outcome vs. practice-driven and how that will lead to sustained impact and organizational agility. Attendees worked together to break down desired business outcomes into core capabilities to help them determine where their organization is and provide them with action items to focus on next. Key Takeaways: An Agile transformation is an organization-wide change.