Mon.Jul 27, 2020

Using the right data methods in product research

Lead on Purpose

Delivering a solid product that customers love requires an up-front knowledge of the market in which customers and potential customers operate. Understanding the problems they face, and solving those problems with a software solution, is the end goal.

7 Tested Techniques for Improving Patient Satisfaction Scores

Arkenea

Technology today plays a crucial role in boosting the levels of patient satisfaction. Here are 7 proven ways for improving patient satisfaction. The post 7 Tested Techniques for Improving Patient Satisfaction Scores appeared first on Arkenea. Product Success

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How to Use Empathy to Change Your Leadership in the Midst of COVID-19

Emerge Insights

Emerge CEO, Jonathon Hensley recently sat down with Steven Todd at Open Sourced Workplace to dialogue about changes in leadership in the midst of the COVID era.

Best Product Management Training Courses from 280 Group

280 Group

You’ve Decided to Take a Training… Congratulations! You are on your way to becoming more effective in your work and advancing in your role. With any of our courses, you’ll walk away with proven and practical tools that you can apply to your role on Day One back at work.

Social Collaborative Management: Harnessing the Power of the Many

Speaker: Peter Taylor, Speaker & Author of The Lazy Project Manager

Social Collaborative Management aims at delivering, at the enterprise level, a common goal for the business while harnessing the performance advantages of a collaborative community. This is a vital paradigm shift that many organisations are trying to understand right now - balancing traditional work and centralised leadership against the value of decentralised teams and trust. But the principles of harnessing collective power, collaboration, and community build an underlying ‘constant change’ capability that is critical in today’s new work environment.

How to Connect Your Product Work to Your Top Business Metrics, By Pratima Arora

Mind the Product

In this ProductTank San Francisco talk, Head of Product at Confluence, Pratima Arora gives us a framework for making sure that our work has an impact on the overall business goals of the organization.

More Trending

How to build a product that sells itself

Mixpanel

If you’ve ever sampled a perfume before buying the bottle, taken a car for a test drive before signing the paperwork, or savored a wine tasting before stocking your basket, you’ve experienced the power of product-led growth.

Track feature requests & read customer feedback on Slack: what we do at Usersnap

Usersnap

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. You want to know the needs and new ideas from your customers. So you love hopping onto different pages to hunt them down, hitting F5 to refresh the list every hour. I’m only kidding.

What AB Tasty’s Latest Funding Means for Our Partners

AB Tasty

A letter to our partners from AB Tasty: Dear Partners, Over the past few months, we have made a concerted investment in our partners at AB Tasty.

Our 2020 PM Surveys (So Far)

ProductCraft

We can’t believe we’re already more than halfway through 2020 (good riddance). As we’ve done for the past two years, we’ve been posting weekly poll questions on various product-management related topics to our homepage and our social media channels.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

3 Ways EdTech Can Adapt Their CS Strategy To The “New Normal”

Gainsight

A few weeks ago, New York City, Indianapolis, and Oakland updated their plans for reopening public schools in the fall, but soon after, NYC announced reopening at most three days a week.

Product Managers Try To Learn Covid-19 Lessons From Hermès Handbags

The Accidental Product Manager

Hermès purses are in high demand even during the pandemic Image Credit: daisyli357. Just in case you didn’t know it, Hermès is a company that makes ladies’ purses among other things. Hermès is a French high fashion luxury goods manufacturer established in 1837.

5 Ways to Become a Human-first CSM

Gainsight

Sometimes an outsider can observe something so obvious that you just can’t identify yourself. I’ve written about how the approach of the CEO needs to change, especially during this tumultuous year. CEOs need to think about all of their stakeholders as people and thereby adopt a Human-first approach.