10 Practical Strategies & Tips for Handling Difficult Customer Conversations
Gainsight
MAY 7, 2021
10 strategies for developing a mindset to help you better navigate challenging customer interactions. If you’re being honest with yourself, you know that at one point in time you’ve been that customer. You know – the tough customer who didn’t hold back on the choice language and let the person on the other end of the phone know exactly what you thought of them and their company.
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