Fri.May 07, 2021

article thumbnail

10 Practical Strategies & Tips for Handling Difficult Customer Conversations

Gainsight

10 strategies for developing a mindset to help you better navigate challenging customer interactions. If you’re being honest with yourself, you know that at one point in time you’ve been that customer. You know – the tough customer who didn’t hold back on the choice language and let the person on the other end of the phone know exactly what you thought of them and their company.

article thumbnail

The new cybernetics: systems thinking for the 21st century by Genevieve Bell

Mind the Product

In this #mtpcon Digital APAC keynote, Genevieve Bell, Director of the 3A Institute (3Ai), gives a whirlwind tour through the 75-year-old field of cybernetics, demonstrating how its transdisciplinary approach can be used to inform our product processes and systems. Watch the talk in full or read on for the overview. Mind the Product members can also [.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

What Is The Self-Service Software Model In SaaS?

Userpilot

Self-service software is the perfect antidote to the modern world of instant gratification. The majority of SaaS users want to get what they want immediately, as opposed to waiting to speak with a member of your team. Responding to their needs slowly often leads to a low NPS score at best or, worse, to churn. But what exactly does self-service mean?

article thumbnail

Achieve success with the Product Leader Map

Mind the Product

In this interactive AMA session for MTP Leaders, Dave Martin, Executive Coach and Chief Product Officer at Fractional joins us to discuss how product leaders can achieve success using The Product Leader Map. We recommend reading Dave’s post Level up Your Product Function With the Product Leader Map where he introduces the idea, then watching [.

article thumbnail

Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

article thumbnail

5 Common Mistakes to Avoid When User Testing Your Mobile Apps

Centercode

Today, there are thousands of connected tech products on the market — and thousands of mobile apps for managing each one. But like tech products, not all apps provide delightful and intuitive experiences for their intended audience. Your hardware team and mobile app team aren’t always in the same room together, so creating a mobile app that works in perfect harmony with its connected product requires more than a brilliant app team.