Tyner Blain
JUNE 12, 2014
Agile is not magical. Changing from a waterfall process to an agile process changes how your team works, and helps eliminate inefficiencies. Adopting an agile process does not let you magically have a more successful product. What makes agile powerful is also makes it dangerous. Triage and Urgency. One tenet of agile is to make decisions at the last responsible moment.
TSIA
JUNE 12, 2014
In Part 1 of this blog series , we discussed two of the four key imperatives that software customer experience executives can use to help them develop and operate a new MCR model for the next stage of cloud services growth: Monetizing Additional Offerings and Embracing New Delivery Channels. Read on as we outline two additional imperatives that will help you get to the next level: Proactively Managing Customer Success and Rethinking Professional Services.
Expert insights. Personalized for you.
67 
Let's personalize your content