Ken Norton

OCTOBER 4, 2016

The far future is upon us -. Earlier this month I gave a new talk about planning for the future at Industry 2016 in Cleveland, Ohio. I’ve just published the essay version. Here’s a preview: We fall into a curious trap when we think about the future—we know too much to be dangerous. If I ask you.

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TSIA

OCTOBER 4, 2016

Join us Friday, October 7, for a free support services virtual summit on self-service service success and deflection, hosted by TSIA and our partners, Coveo and DB Kay & Associates, Inc. During this 4-hour event, guest speakers from Extreme Networks, Hewlett-Packard, Informatica, and more, will discuss how their companies are currently measuring success and deflection in their self-service offering, as well as share self-service best practices and learnings you can apply to your own organiza

Events 40

Events 40

Ken Norton

OCTOBER 4, 2016

The far future is upon us -. Earlier this month I gave a new talk about planning for the future at Industry 2016 in Cleveland, Ohio. I’ve just published the essay version. Here’s a preview: We fall into a curious trap when we think about the future—we know too much to be dangerous. If I ask you.

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40