Mon.Aug 03, 2020

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Why the Product Manager Should Also Play Dumb

ProductCraft

Editor’s note: This post originally appeared on the Bain Public blog. According to Alpha’s 2020 Product Management Insights Report, product management has entered the C-suite. As product management influences more high-level decisions and business strategies, partner alignment/collaboration becomes key. Yet the time and rigor required to gather/validate consumer insights are often at odds with the agility.

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Alternative Meat Product Managers Make Plans To Win More Customers

The Accidental Product Manager

Product managers think that this might be the time to take over Image Credit: Marco Verch. So how do you feel about eating meat? For that matter, how do you feel about eating meat alternatives that are made from plants ? Plant-based meat product managers are racing to update their product development definition and fill in for missing cuts of traditional meat in supermarket meat cases, after the coronavirus disrupted operations at meatpacking plants.

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Your Customer Testimonials Are Missing a Wheel

Product Management University

All customer testimonials pretty much follow the same blueprint. Customer background. The problem the customer was facing before our solution. Our solution and how it solved the problem. Benefits to the customer and success metrics. These elements are important parts of the story, but they still beg the question, So what? The Playbook: Customer Testimonials: The Wheel That’s Missing.

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What World Class Product Management Teams Do Differently, By Jeff Lash

Mind the Product

In this ProductTank San Francisco talk, Jeff Lash (VP & Group Director at SiriusDecisions – acquired by Forrester) gives some insight into high-performance product management teams. Studying high-performance teams is important, but one must understand what the right things to replicate are. His key points include: Customer Understanding Product Portfolio Investment Decisions Product Innovation and Lifecycle Process [.].

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The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication

Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development! Join us for an enlightening session to empower you to lead your team to greater heights.

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??How Code for America uses Intercom to bridge the gap between people and government

Intercom, Inc.

At Intercom, we’ve been truly inspired by our customers during these trying times and how they’re helping people in need. One shining example is Code for America. Here’s their story. As global unemployment rates continue to grow, people are looking to government for guidance, reassurance, and financial assistance. In the US, individuals who have recently lost their job or whose income has been impacted can apply for government benefits.

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Your Customer Testimonials Are Missing a Wheel

Product Management University

All customer testimonials pretty much follow the same blueprint. Customer background. The problem the customer was facing before our solution. Our solution and how it solved the problem. Benefits to the customer and success metrics. These elements are important parts of the story, but they still beg the question, So what? The Playbook: Customer Testimonials: The Wheel That’s Missing.

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TEI 294: Crafting Customer Experience and Innovation with The CEO Time Machine – with Goeff & Zoe Thatcher

Product Innovation Educators

What product managers need to know to create powerful customer experiences. The experience customers of our products encounter impacts the value they find in our products. The customer experience is intertwined with customers’ perceptions of value. To explore customer experience, I talked with two people who design the customer experience for theme parks, zoos, museums, and other venues.

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Why We Didn’t Build Auto-tracking for Amplitude

Amplitude

Implementing great product analytics requires product and engineering teams to work together. They align on target product outcomes, define an event taxonomy to measure those outcomes, and instrument tracking code. As a result, engineering tracks only the data that matters, and their work is tied directly to business results. More importantly, the shared source of truth between product and engineering teams lays a foundation for a data-driven culture.

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The art of prioritisation for Product Managers

BrainMates

Tired of being pulled in every direction and struggling to decide what’s most important to your Product? Here’s how to get your priorities in order. “But can’t you just make it load faster/display in a different colour/cost 20% less to operate/solve world hunger?”. As a Product Manager, you’re probably used to questions like this coming at you from all directions.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Watch this AMA with Cisco CXO, Maria Martinez and Gainsight CEO, Nick Mehta

Gainsight

In this recording of a LinkedIn Live AMA, Cisco Chief Customer Experience Officer, Maria Martinez, and Gainsight CEO, Nick Mehta, discuss strategies to make sure your company beats the odds. As companies shift from being reactive to proactive, customer success has never been more important. Hear Maria and Nick discuss the most core elements of customer experience and why they believe that building strong human-first relationships, both within your team, partners and with your customers, is criti

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The art of prioritisation for Product Managers

BrainMates

Tired of being pulled in every direction and struggling to decide what’s most important to your Product? Here’s how to get your priorities in order. “But can’t you just make it load faster/display in a different colour/cost 20% less to operate/solve world hunger?”. As a Product Manager, you’re probably used to questions like this coming at you from all directions.

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AMA with Cisco EVP and CXO Maria Martinez – Customer Success for Channel Partners

Gainsight

If you’re a Cisco partner or reseller, you won’t want to miss Cisco EVP and Chief Customer Experience Officer, Maria Martinez share strategies to make sure your company stays ahead of the game on customer success and experience. As companies shift from hardware to software, and reactive to proactive, customer success has never been more important to maintaining growth.

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Design Docs at Google

NextBigWhat

[link] One of the key elements of Google’s software engineering culture is the use of defining software designs through design docs. As software engineers our job is not to produce code per se, but rather to solve problems. Unstructured text, like in the form of a design doc, may be the better tool for solving problems early in a project lifecycle, as it may be more concise and easier to comprehend, and communicates the problems and solutions at a higher level than code.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Gainsight PX vs Pendo Feature Comparison

Gainsight

Discover how Gainsight PX provides a product engagement and analytics tool with faster time-to-value, more extensive user analytics, and superior in-app engagement when compared to Pendo. The post Gainsight PX vs Pendo Feature Comparison appeared first on Customer Success and Product Experience Software | Gainsight.

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Optimize your Ecommerce Conversion Funnel with Product Analytics

Amplitude

Ecommerce companies are used to analyzing their conversion funnel, running A/B tests, and measuring their success in terms of revenue. But revenue only benefits the company, not the customer. Ecommerce brands should also be putting their experiments to work to improve the customer experience. Why? Because, in the long run, focusing on the customer experience is good for companies, too.

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Gainsight PX vs. WalkMe Feature Comparison

Gainsight

The age of generic customer onboarding and product walkthroughs is over. Gainsight is a modern product analytics and user engagement platform that enables you to create personalized walkthroughs based off of user behavior — no coding required. The post Gainsight PX vs. WalkMe Feature Comparison appeared first on Customer Success and Product Experience Software | Gainsight.

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Product Analytics: are you doing it wrong?

BrainMates

Is your Product Team making these common mistakes when it comes to tracking and analysing data? Here’s how to identify and fix them. Every Product Manager knows the importance of tracking interactions with your product. Keeping an eye on data is essential so you can improve customer experience and measure how you’re tracking towards your KPIs. However, it’s not always easy to understand which metrics are the right ones to track.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.