Wed.Sep 22, 2021

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How To Justify Customer Research

The Product Coalition

One of the biggest hurdles to doing customer research is convincing your stakeholders to say yes to it. You know you have knowledge gaps you have, and you know that talking to customers will yield insights, but your stakeholders can’t see the value. So, how do you justify doing customer research? Over the years, I’ve developed some techniques for justifying customer research that usually result in changing someone’s response from “ no , we don’t need to interview customers we know what we need”

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How to be a Great Product Manager According to Experts at Auth0, Mailchimp, SAP Concur, and productLivity

Alchemer Mobile

Coffee and product managers are the perfect blend. Get your cup of coffee ready and watch the full recording from our live panel discussion with product professionals from leading brands like Auth0, Mailchimp, SAP Concur, and productLivity. Here are some of the questions we cover: How did you get to where you are today? What did your path to product management look like?

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Top tips from #mtpcon speakers

Mind the Product

With #mtpcon London/EMEA just around the corner, it's time to get excited! We revisit tips from previous speakers. [.] Read more » The post Top tips from #mtpcon speakers appeared first on Mind the Product.

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Planning in Product Management

The Product Coalition

How Holistic Thinking and Strategy Alignment Can Help Our Products Deliver Value Continue reading on Product Coalition ».

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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The secret product manager skill no one ever talks about

ProductCraft

Faced with an ever-growing list of demands, decisions to make, and stakeholders to satisfy, how does a product manager (PM) avoid making mistakes? You don’t. Mistakes are part of the learning process. However, there is a secret PM skill that you can utilize to make fewer mistakes and to thrive in your communication and collaboration. Read more » The post The secret product manager skill no one ever talks about appeared first on ProductCraft by Pendo.

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Best Online Engagement Tools For Interacting With Your Customers Across Their Journey

Userpilot

Why do you track online engagement for your SaaS app? Because it helps you understand how customers are interacting with your brand across all departments and stages of the user journey. To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. In addition to that, we will analyze some of the best engagement platforms available.

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Product manager vs. program manager: What’s the difference?

ProductBoard

What’s the difference between a product manager and program manager? While these two job titles may sound similar, product managers and program managers have very different roles, responsibilities, and ways of approaching their work. Let’s examine each role in more detail to get a better sense of these differences. Product managers: A quick overview What exactly does a product manager do?

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How to get started with a competitive positioning strategy

Nulab

Whether you’re an established company with a new product or a brand-new startup, knowing where you fit in the market is vital. Without this knowledge, you could end up sinking hundreds, thousands — or even millions of dollars into a product or service that no one actually wants (looking at you, Google Glass ). Of course, wasting money on an unwanted venture is the worst-case scenario.

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ONE THING on Thematic Roadmaps

Product Culture

Themes are an organizational construct for defining what’s important to your customers. Roadmaps should be about expressing these needs. Most items on your roadmap will derive from a job the customer needs to accomplish or a problem the customer must solve. These high-level themes may have subthemes beneath. Example: Theme: Make checkout easier Subtheme: Help users avoid typos Subtheme: Make checkout steps clearer Subtheme: Save typing and re-typing I go in deep into themes in Chapter 5 of my bo

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

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What is Proactive Monitoring?

eG Innovations

Enabling Proactive Monitoring of IT Applications and Infrastructures. The Dictionary Definition of Proactive. Proactive /pr???akt?v/. Adjective: (of a person or action) creating or controlling a situation rather than just responding to it after it has happened. What is Proactive Monitoring? In the realm of monitoring products, proactive monitoring usually means identifying potential issues within IT infrastructure and applications before users notice and complain and initiating actions to avoid

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Bessemer Ventures Research: Scaling to $100 Million

DevelopmentCorporate

Bessemer Ventures is one of the leading venture capitalist firms in the country. They recently published a great report Scaling to $100 Million that provinces detailed metrics about ARR, Growth, Retention, Gross Margins, CAC Paybacks, Free Cash Flow, and Valuations from over 200 of their cloud investments. The data analyzes firm performance by ARR revenue bucket from $1 million to $100 million.

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BoS Conf Online Fall Supporter: Kevel

Business of Software Conference

Our supporters are awesome. Not only do they help and support the conference and the community, they also help fund our scholarship program to enable awesome people who wouldn’t otherwise be able to attend, come, take part and get a leg up into the world of software and SaaS. Get a scholarship for BoS Conf Online Fall – Quick! A little about Kevel.

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Episode 20 PART TWO: A CONVERSATION WITH DR. TIMOTHY R. CLARK

Clint Padgett – Project Success

Episode 20 PART TWO: A CONVERSATION WITH DR. TIMOTHY R. CLARK. The post Episode 20 PART TWO: A CONVERSATION WITH DR. TIMOTHY R. CLARK appeared first on Project Success.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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BoS Conf Online Fall Supporter: ServiceRocket

Business of Software Conference

Our supporters are awesome. Not only do they help and support the conference and the community, they also help fund our scholarship program to enable awesome people who wouldn’t otherwise be able to attend, come, take part and get a leg up into the world of software and SaaS. Get a scholarship for BoS Conf Online Fall – Quick! A little about ServiceRocket.

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What is a Good NPS Score?

UserIQ

Once you’ve sent out your net promoter survey and calculated your score, the question remains:

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BoS Conf Online Supporter: PDQ.com

Business of Software Conference

Our supporters are awesome. Not only do they help and support the conference and the community, they also help fund our scholarship program to enable awesome people who wouldn’t otherwise be able to attend, come, take part and get a leg up into the world of software and SaaS. Get a scholarship for BoS Conf Online Fall – Quick! A little about PDQ.

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8 Tips to Build Your App Clip

Modus Create

Apple announced App Clips at last year’s WWDC14. If you’re not familiar with them yet, they are bite-sized apps that your users can use without having to take a trip to the App Store. In other words, App Clips offer your users an opportunity to experience your app before downloading it from the app store. This is especially useful for applications that offer instant services such as renting scooters, ordering food, setting up smart appliances, etc.

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The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication

Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development! Join us for an enlightening session to empower you to lead your team to greater heights.

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BoS Conf Online Fall Supporter: Balsamiq

Business of Software Conference

Our supporters are awesome. Not only do they help and support the conference and the community, they also help fund our scholarship program to enable awesome people who wouldn’t otherwise be able to attend, come, take part and get a leg up into the world of software and SaaS. It was Peldi and Balsamiq who first came up with the idea of our scholarship program and Balsamiq have been huge supporters over the years.

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Easier help is better help: Announcing completely redesigned Articles in the Intercom Messenger

Intercom, Inc.

If you can make something feel easier to do, people will be more likely to do it. That’s the simple thinking behind the latest update to our Messenger, released today. We’ve redesigned the Messenger with an embedded help center experience to help you deliver the best self-serve support – now, your help content is fully searchable and browsable right in the Messenger, so support is always at your customers’ fingertips.

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BoS Conf Online Fall Supporter: Software Promotions

Business of Software Conference

Our supporters are awesome. Not only do they help and support the conference and the community, they also help fund our scholarship program to enable awesome people who wouldn’t otherwise be able to attend, come, take part and get a leg up into the world of software and SaaS. Get a scholarship for BoS Conf Online Fall – Quick! A little about Software Promotions.

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The Importance of UX Research: Defining VR Evaluation Metrics

BrainMates

As organisations mature their data and insights capabilities, one area, often left behind, is UX metrics. A business may acknowledge the ROI of UX and welcome the qualitative complement to the quantitative data pouring in from their products yet still lag when it comes to quantifying the user experience and its impacts. An indicator that your organisation is at this stage is when research and design activities, while valued, sit outside the product development cycle.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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BoS Conf Online Fall Supporter: ServiceRocket

Business of Software Conference

Our supporters are awesome. Not only do they help and support the conference and the community, they also help fund our scholarship program to enable awesome people who wouldn’t otherwise be able to attend, come, take part and get a leg up into the world of software and SaaS. Get a scholarship for BoS Conf Online Fall – Quick! A little about ServiceRocket.

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BoS Conf Online Fall Supporter: Logi Analytics

Business of Software Conference

Our supporters are awesome. Not only do they help and support the conference and the community, they also help fund our scholarship program to enable awesome people who wouldn’t otherwise be able to attend, come, take part and get a leg up into the world of software and SaaS. Get a scholarship for BoS Conf Online Fall – Quick! A Little about Logi Analytics.

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BoS Conf Online Supporter: PDQ.com

Business of Software Conference

Our supporters are awesome. Not only do they help and support the conference and the community, they also help fund our scholarship program to enable awesome people who wouldn’t otherwise be able to attend, come, take part and get a leg up into the world of software and SaaS. Get a scholarship for BoS Conf Online Fall – Quick! A little about PDQ.

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BoS Conf Online Fall Supporter: Balsamiq

Business of Software Conference

Our supporters are awesome. Not only do they help and support the conference and the community, they also help fund our scholarship program to enable awesome people who wouldn’t otherwise be able to attend, come, take part and get a leg up into the world of software and SaaS. It was Peldi and Balsamiq who first came up with the idea of our scholarship program and Balsamiq have been huge supporters over the years.

Events 40
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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BoS Conf Online Fall Supporter: Software Promotions

Business of Software Conference

Our supporters are awesome. Not only do they help and support the conference and the community, they also help fund our scholarship program to enable awesome people who wouldn’t otherwise be able to attend, come, take part and get a leg up into the world of software and SaaS. Get a scholarship for BoS Conf Online Fall – Quick! A little about Software Promotions.

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