UX Studio

SEPTEMBER 5, 2017

Every product uses rewards, even if they are not designed for conscious use. Rewards provide users positive feedback. These small points of happiness encourage people to step forward. If used properly, rewards can boost engagement and create a better product experience. When misused, they can cause addiction and nervousness, which is why all product people should know how they work.

Customer Experience 96

Customer Experience User Testing Customer Feedback Product Research 96

Amplitude

SEPTEMBER 5, 2017

Like general product management, the role of mobile product managers emerged out of a need to serve the changing face of tech. It’s a specialized role that requires specialized skills that cater to mobile products. The relationship between manager and product is a tight one. As a mobile product manager, you have to stay abreast of the market and make adjustments quickly.

Analytic Tools 71

Analytic Tools Research Software Reporting Tools Data Visualization 71

TSIA

SEPTEMBER 5, 2017

It’s no secret that great customer service is growing harder and harder to deliver. Customer expectations are rising and there is a lot of pressure for support organizations to deliver more with less. Surveyed IT support organizations report that ticket volumes are up 57% over the past year, and yet headcount has remained flat. In addition to having more tickets, the issues they are working on are becoming increasingly more complex as customers demand support across more devices.

Reporting Tools 40

Reporting Tools 40