Intercom, Inc.

JUNE 26, 2018

Sales is a client facing role, meaning you are communicating with customers and potential customers on a daily basis. Over time, you can accumulate a lot of knowledge regarding who your customers are, what their primary needs are and how your offering could potentially meet these needs. At Intercom, Customer Days , where people from across the company shadow Customer Support representatives and respond to customer enquiries, have become common as a way of removing the layers separating the peopl

Customer Feedback 163

Customer Feedback Product Research Customer Experience User Testing 163

Pragmatic Marketing

JUNE 26, 2018

Managing product teams without clear guidelines or a comprehensive framework is like herding cats. Product teams are made up of people with very different roles. And product managers, developers, designers and marketers all tend to speak their own languages, make up their own acronyms, and have their own opinions and agendas. If you want to build a strong, integrated, high-performing team, you need clear objectives, communications, priorities and an understanding of the roles and responsibilitie

Customer Experience 70

Customer Experience Framework Reference Technology 70

Miro

JUNE 26, 2018

How Pancentric is bringing design thinking to the insurance world Here at RealtimeBoard, we empower team-driven companies to create outstanding products and experiences while we turn challenges of distributed work into competitive advantages. That’s why we are always curious about the ways leading companies and professionals from around the world approach building products that create […].

Blog 50

Blog 50

Pragmatic Marketing

JUNE 26, 2018

Starbucks is raising prices. In my last blog post, I discussed the pros and cons of that decision. In this post, let’s look at some more advanced issues. When competitors announce a price increase, they typically do one of two things: They lead or they signal. Firms lead when they are price makers. They are essentially saying, “I don’t really care what my competitors do.

Education 70

Education Blog Marketing 70

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Product Warrior

JUNE 26, 2018

The fine practice of product management is a tough gig. The role requires strong leadership and collaboration and ability to change direction regularly to find valid market fit. Despite many linear product processes, the fact is product management is not a linear process. Product management is a twisted, turning, sometimes reversing process to discover the product market fit and deliver true value to the customer and business.

Customer Experience 45

Customer Experience User Testing Product Research Reference 45

TSIA

JUNE 26, 2018

At TSIA, we are dedicated to helping services organizations both large and small grow and advance in the technology industry. We'd like to take the opportunity to welcome our newest members, as well as acknowledge companies already a part of the TSIA community who have recently renewed or expanded their membership to include additional research areas TSIA has to offer.

Research Software 40

Research Software Technology 40

Pragmatic Marketing

JUNE 26, 2018

Starbucks is raising prices. In my last blog post, I discussed the pros and cons of that decision. In this post, let’s look at some more advanced issues. When competitors announce a price increase, they typically do one of two things: They lead or they signal. Firms lead when they are price makers. They are essentially saying, “I don’t really care what my competitors do.

Education 70

Education Blog Marketing 70

airfocus

JUNE 26, 2018

We developed drag'n drop magic for the timeline view, an Asana import integration, item comments and lots of more helpful stuff.

Development 40

Development 40

Userzoom

JUNE 26, 2018

Elizabeth Chesters takes you on a detailed journey of the DECIDE framework. Research shapes everything in a business. The product, the target market, the future goals. And how we do our research defines everything, from success to failure. But user research is so varied – there is no ‘one shoe fits all’ approach. The projects we work on as UX designers and researchers can be as varied as world news to sex toys, so it can be difficult to produce a template or model to work against.

Research Software 69

Research Software User Testing Product Research UX 69

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing