Wed.Mar 28, 2018

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3 Simple Steps To Make Your Customer Stories 10x Better

The Secret PM Handbook

How To Accelerate Sales With Great Storytelling. In my articles about go to market , I always mention the importance of “customer stories.” These stories are a critical component of the knowledge that product management can provide to sales and marketing and sales engineers to help ensure sales success. But, if you’re like me, maybe you aren’t so comfortable with “storytelling.

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Driving new revenue: how real-time support improves conversion

Intercom, Inc.

The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower those costs. The problem with this train of thought: you’re missing out on revenue. At Intercom, we have learned that investing in real-time support, with response times under 5 minutes, can actually turn customer support into a revenue driver.

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3 Simple Steps To Make Your Customer Stories 10x Better

The Secret PM Handbook

How To Accelerate Sales With Great Storytelling. In my articles about go to market , I always mention the importance of “customer stories.” These stories are a critical component of the knowledge that product management can provide to sales and marketing and sales engineers to help ensure sales success. But, if you’re like me, maybe you aren’t so comfortable with “storytelling.

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Four Questions That Will Lead to Better Prioritization

Mind the Product

Making sure that you and your team are working on the most important thing at any point in time is part of the fun and headache of being a product manager or a product leader. Many times looking at the backlog list or strategic priorities will just cause your eyes to glaze over as you consider the actual time and effort that those lists represent. Rik Higham had it right when he said that prioritization is more about guesstimates than being a precision art.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Why Product Managers Should Learn to Love Deadlines

UserVoice

Introduction. Product managers and deadlines have a complicated relationship for a wide variety of reasons. We often hate them because of the constraints that they put on us, the pressure that they exert on our development teams, and the oversight (sometimes verging on micromanagement) that comes along with them. Yet we accept them as a necessary evil, an imposition of the real world on our blue sky thinking and planning that would change the world if only reality would back off for a few mome

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Why Product Managers Should Learn to Love Deadlines

UserVoice

Introduction. Product managers and deadlines have a complicated relationship for a wide variety of reasons. We often hate them because of the constraints that they put on us, the pressure that they exert on our development teams, and the oversight (sometimes verging on micromanagement) that comes along with them. Yet we accept them as a necessary evil, an imposition of the real world on our blue sky thinking.

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The Hierarchy of Working Remotely Needs

UserInterviews

From physiological needs, to self-esteem, to self-actualization, at every stage of Maslow's hierarchy, there's a work from home tip for you.

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Interview: Paul Boag on the “User Experience Revolution”

Userzoom

On 15th March 2018, UserZoom hosted Better UX London 2018, a day-long conference bringing some of the brightest UX talent and dazzling UX innovators together in one room. Headlining the event was Paul Boag , a leader in Digital Strategy and User Experience Design, who brought his manifesto on ‘How to Start a User Experience Revolution’ and inspired our audience to ‘light a fire’ under their efforts to get stakeholders more invested in UX.

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Pursuing the Right Product Ideas or Features

Actuation Consulting

Whether your product team is large or small, you have a limited amount of resources. You must be thoughtful and careful in choose what product ideas and features to pursue and which to let fall by the wayside. It’s important to recognize that no team can pursue every initiative before them. Choosing the Best Product Ideas and Features to Advance.

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Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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Dear Strategy: 043 Service-Based Strategies

Dear Strategy

On this week’s episode, host Bob Caporale, President of the product management and product strategy training company Sequent Learning Networks , answers the following question: Dear Strategy: “How do you balance multiple profit centers with market share and service-based dollars?”. Read the full blog post. Original Music by Bob Caporale. The post Dear Strategy: 043 Service-Based Strategies appeared first on Dear Strategy Podcast.

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The Hierarchy of Working Remotely Needs

UserInterviews

From physiological needs, to self-esteem, to self-actualization, at every stage of Maslow's hierarchy, there's a work from home tip for you.

40
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Dear Strategy: 043 Service-Based Strategies

Dear Strategy

Dear Strategy: “How do you balance multiple profit centers with market share and service-based dollars?”. This is probably the most specific question we’ve had so far on this series, so I’m going to answer it accordingly. But, to do so, I’m going to make an assumption that the type of company we’re dealing with is a company that sells tangible products and has a profit-based service business to support those products. .

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The Hierarchy of Working Remotely Needs

UserInterviews

From physiological needs, to self-esteem, to self-actualization, at every stage of Maslow's hierarchy, there's a work from home tip for you.

40
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The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication

Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development! Join us for an enlightening session to empower you to lead your team to greater heights.