Intercom, Inc.

AUGUST 12, 2021

For years, we’ve been following a best-in-breed approach, searching for the very best communication app for each specific need. Could this trend be changing? Few people are better advocates for a unified view of the customer experience than Dan O’Connell. He’s been the Chief Revenue Officer and Chief Strategy Officer at Dialpad, the cloud communication platform, since the spring of 2018, but his fascination for conversations and natural language processing came even sooner.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Alchemer Mobile

AUGUST 12, 2021

For many customers, their first interaction with a brand happens on a mobile device, so creating a stand-out mobile customer experience is key. We turn to our phones first in many circumstances, especially when we’re out and about. And even when we’re at home, we are often looking at our phones while watching TV, cooking dinner, working out, etc. Chances are, you’re reading this on your phone right now.

Customer Experience 312

Customer Experience User Testing Customer Feedback Feedback Software 312

Mind the Product

AUGUST 12, 2021

So you outsource. If everything is going well and according to the plan and budget, then perfect. But what to do, if not? I have had this case twice now. The company I was working with outsourced a software house and external consultants. The reason for that was valid, pros and cons discussed. Yet, after [.] Read more » The post A case study – how to end cooperation with a software house or contractor appeared first on Mind the Product.

Consulting 192

Consulting Strategy Development 192

Product Management University

AUGUST 12, 2021

B2B Product Manager August 2021 Issue. If you’ve been through an acquisition, you understand the challenges of merging product teams let alone cultures and processes. A little bit of tactical product management before a strategic acquisition can go a long way in lowering the post-acquisition hurdles. This month we also have a little fun with the REQUEST A DEMO button on your website, product launches and when it might be time for a product management and product marketing makeover.

B2B 130

B2B Product Management Product Manager Magazine 130

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

The Product Coalition

AUGUST 12, 2021

Using first-principles thinking to break down your business model into fundamental parts Continue reading on Product Coalition ».

Marketing 179

Marketing Development 179

Johanna Rothman

AUGUST 12, 2021

Some managers wanted to prevent Bad Things from happening in the organization, so they added policies or procedures. Now, these same managers want business agility. However, the policies and procedures increase friction and make it harder to get the Right Things done. It's time to start removing some of those policies and procedures. The more we remove, the more agility or improvement we might see.

Leadership 131

Leadership Technical Review Agile Travel 131

Product Management Today Submitted Articles

AUGUST 12, 2021

CEO guide to product management

Product Management 189

Product Management Product Manager Management Management 189

freshtrax

AUGUST 12, 2021

In the beginning of July, I had an opportunity to speak at GlobalSaké’s 7th event of 2021, “Japan and Germany New Markets Entry Strategy ”, to share how important conducting research is prior to entering the Japanese market. Here’s the highlight video from the event: If you are interested in attending future GlobalSaké events, you can check out their website here !

User Testing 105

User Testing Research Software Transportation Marketing 105

First Round Review

AUGUST 12, 2021

As Thumbtack CEO Marco Zappacosta tells it, sometimes your company is a special flower, and sometimes you should borrow from others. He shares his advice for how to tell the difference.

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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Dragonboat

AUGUST 12, 2021

Prioritization is the most challenging and impactful part of product portfolio management. But how do you structure a product organization’s needs to evolve as your company grows? How do you compare products across user journeys, market segments, technology components, or teams? In the second part of this series, Becky will cover the Rock, Pebble, and […].

Technology 72

Technology Marketing Management Management 72

Innovatemap

AUGUST 12, 2021

It was a record year for VC in 2020, despite the pandemic and the economic downturn, according to the National Venture Capital Association. That doesn’t mean VC funding is easy to come by. The bar investors have is rising as more startups are being developed daily. While some early tech successes pitched investors by simply sharing the ideas they had in their head or presenting prototypes that didn’t work, that approach doesn’t work anymore.

Startups 52

Startups Product Research User Testing Research Software 52

Dragonboat

AUGUST 12, 2021

Chaos, misalignment, dependencies, and resource bottlenecks are challenges that all scaling product leaders are familiar with. Great product management skills got you this far, but they’re not cutting it anymore. You need portfolio management. In the first part of this series, Becky will cover the fundamentals of product portfolio management: what it is, when you […].

Product Management 52

Product Management Product Manager Management Management 52

dscout People Nerds

AUGUST 12, 2021

Asking for feedback can be uncomfortable, but giving your team or stakeholders the opportunity to share thoughts on your work can give you a new perspective and help advance your career.

User Testing 52

User Testing Customer Feedback 52

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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

Product Management

Dragonboat

AUGUST 12, 2021

Chaos, misalignment, dependencies, and resource bottlenecks are challenges that all scaling product leaders are familiar with. Great product management skills have gotten you this far. But they’re not cutting it anymore. You need portfolio management. In the first part of this series, Becky will cover the fundamentals of product portfolio management: what it is, when […].

Product Management 52

Product Management Product Manager Management Management 52

Innovatemap

AUGUST 12, 2021

Think of the words “show and tell” and you might be brought back to your adolescent years or remembering when you helped your own child pick out something to share with the class. When I think of show and tell, there’s nothing juvenile about it. I’m thinking of an opportunity for professionals to both share wisdom gained with others, and be celebrated by their peers.

Positioning 52

Positioning Framework Presentation Branding 52

DevelopmentCorporate

AUGUST 12, 2021

I was surprised that SEMrush, the SEO optimization platform, had gone public and is on track to generate over $150M in revenue in 2021. A closer look at their financials explains why they have a premium valuation to other SaaS companies. The post Did You Know That SEMrush Was a $160 Million Public Company? appeared first on Development Corporate.

Development 52

Development Product Management Product Manager Management 52

ProductBoard

AUGUST 12, 2021

This post was first published on Medium by our friends at productbox. Innovation x adoption = Impact. Fueled by internet access and smartphone adoption, digital product makers can acquire millions of users faster now than at any time in history. Whilst this creates a great opportunity for business, it creates great risk for sovereign nations. Risks come in multiple flavors.

Customer Experience 52

Customer Experience Product Management Product Manager Management 52

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

Artificial Inteligence

The Review by First Round

AUGUST 12, 2021

Today’s episode is with Jane Davis , the Director of UX Research and UX Writing at Zoom. She previously led UX Research and Content Design at Zapier, and managed the growth research team at Dropbox. Throughout the episode, Jane tackles the thorniest customer development questions and walks us through the end-to-end research process in incredible detail, covering everything from clarifying your goals and asking the right questions, to selecting participants and synthesizing insights.

User Testing 40

User Testing Customer Feedback UX Product Research 40

Messages that Matter

AUGUST 12, 2021

… Slash the time it takes to envision and launch a marketing campaign Read More ». The post Slash the time it takes to envision and launch a marketing campaign first appeared on Messages that Matter.

Marketing 40

Marketing Messaging Positioning 40

The Product Coalition

AUGUST 12, 2021

Jaime DeLanghe’s secrets to bring cross-functional teams together for optimal performance Before my career in tech, I worked in food service. I loved being on the floor with a good crew during a rush?—?the energy high, everyone working together, adrenaline and dopamine propelling us through the stress. When we all performed our jobs exceptionally well, it felt like playing on a world class soccer club.

Technical Review 148

Technical Review Leadership Software Review Construction 148

Usersnap

AUGUST 12, 2021

Website feedback is the most important data point to focus on when you’re not sure why your product frustrates users, website bounce rates increase, or conversions are stagnant. At some point along the way, all successful businesses come to understand that customer feedback becomes the momentum to more leads and (hopefully) revenue. You probably created your product with outstanding ideas about how to solve a specific problem.

Feedback Software 52

Feedback Software User Testing Data Visualization Research Software 52

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