Intercom, Inc.

FEBRUARY 3, 2022

Sometime in the 1980s, businesses started outsourcing their call centers to specialized companies in lower-cost locations to reduce operational costs. And further along the line, customer support started being treated as a cost center – a necessary, but non-profitable part of a business. Today, more and more businesses are realizing the true bottom-line impact of creating great customer experiences.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Mind the Product

FEBRUARY 3, 2022

Research and empathy don’t always seem to go hand-in-hand. However, in this article, we will discuss how the former needs the latter in order to target customers and specific niches. [.] Read more » The post Leading product research with empathy appeared first on Mind the Product.

Product Research 159

Product Research User Testing Article 159

The Product Coalition

FEBRUARY 3, 2022

Let’s start with something we all know: Almost every organization has had to switch to remote work at some point in the past two years. Some organizations discovered this was better. Others had trouble with it. So when someone today, in 2022, asks a question like “How do we build a remote team?”, my guess is that they aren’t wondering how to do video conferencing, or how to post an ad on LinkedIn, or whether employees want virtual happy hours.

Technical Review 152

Technical Review Software Review Feedback Software Customer Experience 152

ProductCraft

FEBRUARY 3, 2022

I recently attended an event where the keynote speaker was talking about Todd Olson’s book, “The Product Led Organization.” Out of all of the great content in this talk, the concept of “a-ha!” moments seemed to strike the audience (who were mostly enterprise software product and UX professionals) the most. What are “a-ha!” moments? An. Read more » The post First Impressions Matter: Why New Users Should Discover Your Product’s “A-ha!

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Enterprise UX Events Books 111

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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

Data Visualization

The Product Coalition

FEBRUARY 3, 2022

The Lean Product Playbook Summary?—?How to Find Product-Market Fit “Main reason why most of the products fail is due to lack of product-market fit.” ~Dan Olsen Product-Market Fit is inarguably one of the main factors deciding on product success or failure. But what product-market fit is, exactly? And how to achieve it? This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two esse

User Testing 151

User Testing Product Research Product Marketing Customer Experience 151

The Product Coalition

FEBRUARY 3, 2022

In the past few jobs I’ve had (and excluding the time I started my own company), I’ve gotten in the habit of asking one question right off the bat. (OK, it’s really two questions in one.) You see, whenever I would join a new company, I would spend much of my time meeting with engineering, sales, product management, and design marketing leaders and support.

User Testing 149

User Testing Feedback Software Finance Roadmap 149

Roy Madden

FEBRUARY 3, 2022

If you’ve popped into Feedly today, you might notice something’s…different. We are introducing a new naming convention: we are calling RSS feeds and all the other streams of content you can follow in Feedly (Twitter, Reddit, Newsletters) feeds and we are calling the object you use to organize/group your feeds folder. Add the TechCrunch feed to one of your folders.

Naming 99

Naming 99

The Product Coalition

FEBRUARY 3, 2022

High-growth companies have an obsession with customer obsession. Several high profile, high-growth companies?—?Amazon, Slack, Southwest, Zappos?—?have proven that being customer-obsessed can both deliver great shareholder value and create a sustainable market advantage over time. Saying that customer obsession is required for growth is one thing. Actually delivering is quite another.

Leadership 140

Leadership Customer Feedback Customer Experience User Testing 140

Userpilot

FEBRUARY 3, 2022

Creating an app welcome page from scratch is no straightforward matter, even for experienced UX designers. What graphics should you use? What should the content of the welcome message consist of? And how do you create your welcome screen without requiring lines upon lines of code? Rather than trying to reinvent the wheel and do everything yourself, it’s smarter to look at the welcome page best practices already established by other app companies.

Customer Experience 98

Customer Experience Data Visualization Demo Product Research 98

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

The Product Coalition

FEBRUARY 3, 2022

I would never have thought that my role as a product engineer would include being a bit of an amateur historian. Technologists are, by our very nature, forward-looking optimists. We make a living selling leaders and teams on what the future can look like, and then do our best to meet and exceed that vision. The more I read about Web 3.0 and the energy behind it, the more I feel we need to look back on what made the origins of the original internet (aka Web 1.0) work as well as it did.

Vision 134

Vision Research Software User Testing Healthcare 134

Mixpanel

FEBRUARY 3, 2022

When you’re in the early stages of launching a new app, you’ve already got an enormous number of challenges with little time and resources to get it all done. So it’s tempting to think the additional add-on of measuring user events in your code (i.e., implementing product analytics) is something that can wait until your team is bigger, until you have more users, or until you have more money.

Analytic Tools 64

Analytic Tools Data Visualization Feedback Software Technical Cofounder 64

The Product Coalition

FEBRUARY 3, 2022

Photo by Erik Mclean from Pexels It’s a fair question. There is a lot of talk around Web 3.0 and technologies around it (the metaverse, block chain, and so on). CEOs of public companies are announcing that they are focusing their efforts on what to do with Web 3.0… and investors are rewarding them when they do. And just as many are afraid that this is the next bubble, the next set of technologies that will be hyped and forgotten.

Research Software 132

Research Software User Testing Customer Experience Government 132

ProductCraft

FEBRUARY 3, 2022

On this week’s episode of Product Love, I sat down next to Brianne Kimmel, the founder of Worklife Ventures. Worklife Ventures is the first venture capital firm designed for the new era of builders, creators, and individual contributors. I last talked to Brianne a few years ago, and you can listen to that podcast here. Read more » The post Product Love Podcast: Brianne Kimmel, founder of Work Life Ventures appeared first on ProductCraft by Pendo.

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Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

The Product Coalition

FEBRUARY 3, 2022

Apple Pay provides users with tools to send and receive money. However, if you feel that there is a need to cancel a payment that you have sent, that shouldn’t worry you because there is a way for the cancellation of payment to occur. However, the payment can be canceled only if the intended recipient has not yet accepted it. Here are the steps on how you can cancel an Apple Pay payment.

Banking 130

Banking User Testing Naming Messaging 130

dscout People Nerds

FEBRUARY 3, 2022

Everything you need to know about take-home challenges. Learn how to approach them, questions to ask stakeholders, and red flags to watch out for.

UX 59

UX 59

Bain Public

FEBRUARY 3, 2022

Timechain is a Montreal-based fintech company that provides an alternative to traditional financial services; it is your one-stop shop for all things crypto! Founded by fintech entrepreneur Louis Cléroux , Timechain hopes to decentralize finance for everyone. Their investment tool helps customers grow and manage funds effortlessly. As one of the fastest growing fintech companies, Timechain is transforming the crypto economy into a more inclusive and transparent system by making their platform si

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

Gocious Blog

FEBRUARY 3, 2022

PART 1 Product planning for durable goods.

Agile 88

Agile Product Management Product Manager Management 88

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing

Business of Software Conference

FEBRUARY 3, 2022

The ever wonderful April Dunford returns to the BoS Podcast with her talk from Europe 2020 thats helps you use strategic positioning to carve out a place in the market where you can win against any competitor of any size. Happy listening.

Positioning 49

Positioning Marketing 49

The Product Coalition

FEBRUARY 3, 2022

A key ingredient to build a better product is customer feedback. There are various ways to collect customer feedback that include customer surveys through sales executives, feedback forms, focused interviews, etc. In my opinion, these traditional methods followed by many companies are inefficient as they take long hours, are outdated quickly, have a low response rate, and are subjective.

Data Visualization 165

Data Visualization Customer Feedback User Testing Analytic Tools 165

Atlassian

FEBRUARY 3, 2022

5-second summary. Failures and setbacks can destroy a team’s confidence, which, in turn, can impact their performance. Leaders can help people power through a crisis by employing three mental safeguards that keep the team from falling into a shame spiral. Once the dust has settled, teams should do some guided reflection to help them regain their confidence.

Customer Experience 116

Customer Experience Entertainment Banking Construction 116

The Product Coalition

FEBRUARY 3, 2022

If there’s one stumbling block that fast-growing start-ups have, it’s not raising capital, or having a solid go-to-market strategy, or scaling the business model. It’s getting the overall strategy into the heads and hearts of front-line employees. I came to this conclusion recently while talking to the founders of a few high-growth startups. They had successfully raised a lot of investment money and were growing like crazy.

Startups 138

Startups Strategy Leadership Messaging 138

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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

Product Management

Userpilot

FEBRUARY 3, 2022

Want to know the key activation metrics for SaaS? Although difficult to measure, activation is one of the most critical SaaS metrics to track and optimize. It has a lasting effect on customer success, satisfaction, retention, and revenue. So how do you get a hold of these elusive metrics? In this post, we will see how you can improve activation and drive product adoption.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 97

Atlassian

FEBRUARY 3, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. In 1988, Hewlett Packard (HP) conducted an internal review of their software development processes and set a target to improve their code quality tenfold. To meet this ambitious goal, they tried a number of approaches. Eventually, they concluded that incorporating code reviews into the development cycle saved more money than resolving defects after they were found by customers. fyi.

Software Review 111

Software Review Technical Review Systems Review Feedback Software 111

The Product Coalition

FEBRUARY 3, 2022

Follow the Breadcrumbs of Who is Using What, and Not Just Who is Investing in What, for a Bigger Picture of Where We Sit Today Photo by David McBee from Pexels If you follow the pundits and tech leaders like I do, there seem to be “two trains running” re: what is and isn’t Web 3.0. Namely, “who” owns its core components is a hot topic. There are simple ways of looking at things that don’t involve a lot of, or any, controversy.

Technical Review 146

Technical Review Technology Onboarding KPIs Customer Experience 146