The Product Coalition

MARCH 10, 2018

Some weeks back I received an email informing me my Skype credits would expire if I do not make a call or send an SMS within a time window. The moment of uninstalling Skype triggered a nostalgia about the days when many would appreciate instant messaging and VoIP calls as a marvelous invention. Vividly I remembered the euphoria of knowing telcos completely busted by a technology like Skype when it comes to long distance voice calls and the liberation of everyone from being held hostage for this

Technical Review 60

Technical Review User Testing Messaging Customer Experience 60

Karan Peri

MARCH 10, 2018

A rare white tiger, which is reported in the wild from time to time in the Sunderbans region ‘Edge case’ , A term frequently used by product teams to decide if a specific user need in question is large enough to be built or not. The trouble is that these discussions on edge user needs or behaviours are usually subjective. Moreover, objectively confirming if a need is felt by the majority of the user base requires analytical and/or qualitative deep dvies, which might not be worth the effort.

Customer Experience 52

Customer Experience Reporting Tools Data Visualization Analytic Tools 52