Mon.Jul 11, 2022

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Managing product managers for success by Tolulope Ayeni

Mind the Product

In this #mtpcon London session, Tolulope Ayeni, Lead Product Manager at Rexel, shares some practical and actionable tips on managing product managers. [.] Read more » The post Managing product managers for success by Tolulope Ayeni appeared first on Mind the Product.

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To Influence Product Development, Spend More Time in the Problem Space

280 Group

Product Managers are, by nature, problem solvers – and sometimes, they may jump into talking about solutions before fully understanding the problems that a product is attempting to solve. Given tight deadlines and the pressure to get to market quickly with innovative products, many Product Managers feel the need to propose product features and changes they think will meet customer needs.

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Announcing Stripe’s new Intercom integration

Intercom, Inc.

We’re delighted to share that Intercom has launched as one of the first apps in the new Stripe App Marketplace, announced last month at Sessions. Millions of companies – from the world’s largest enterprises to the most ambitious startups – use Stripe to accept payments, grow revenue, and accelerate new business opportunities. We’re excited to work with Stripe to help make their customers’ experiences more personal through Stripe’s Intercom App.

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Problem solution

280 Group

The post Problem solution appeared first on 280 Group.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Position Products Perfectly, Prototyping Properly: Product Management Alphabet Aerobics

The Product Coalition

It’s time to perk up the product management industry by redoing Blackalicious’ most popular song, “Alphabet Aerobics”. If you have read my article “There is no business like flow business” you know I am all up for a rewrite challenge, so with no further ado I am proud (and at the same time worried it will not make any sense nor resonate with you all) to present the Product Management Alphabet Aerobics.

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How DEEP Backlog Refinement Can Save Your Squad

The Product Coalition

Learn how to build a DEEP backlog and conduct productive refinement calls in order to maintain a happy and agile team. Let's start with a reflection. The questions to follow will help you understand if your team is or not suffering from the structural problems caused by a poorly refined backlog: Is your team able to finish the user stories within the sprint, or are the stories frequently dragged from one sprint to another?

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10 Golden Rules in Customer Service To Deliver Top-Notch Support and Exceed Customer Expectations

Userpilot

What are the golden rules of great customer service and why should you utilize them? The reputation of your company depends on the quality of service you provide to your customers. It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations.

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Chinese App Product Managers Race To Capture Indian Users

The Accidental Product Manager

Chinese product managers are trying to win over millions of Indian users Image Credit: Neha Singh. If you were the product manager for a new social media app, what would your #1 goal be every day when you went to work? There is only one answer to that question: to sign up more users for you app. Social media is all about growth. There are a number of new social media apps that are being created by Chinese companies (who else would know about what appeals to millions of people?

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7 Lessons from McKinsey on Recession-Proofing Your Customer Base

Gainsight

A lot’s changed since my last interview with McKinsey on Net Retention and Customer Success. One thing that hasn’t: they remain an incredible source of wisdom, especially when SaaS is now collectively facing challenging times. Recently, I spoke with one of McKinsey’s partners, Sid Tandon , about Customer Success’ role as a lifeline for SaaS in the economic downturn.

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The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication

Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development! Join us for an enlightening session to empower you to lead your team to greater heights.

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Mobile Beta Test Planning Tactics and Strategies

Centercode

When a mobile app is sluggish, unresponsive, or difficult to use, one of two things is likely to happen. One, it gets buried on a screen full of other apps and forgotten about. Or two, long press and uninstall.

Testing 52
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3 Ways to Filter Your Friends

Nir Eyal

When it comes to friendships, quality matters more than quantity. Thirty-six percent of Americans say they are “seriously lonely.” For many people, the solution may seem to be to go out and get more friends. Yet one study shows that when it comes to friendships, less is more. But how do you decide which friendships to invest in and which to let go of?

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Hardware Test Plan Best Practices

Centercode

The first step to running a successful software beta test is having a thorough plan in place. While you won’t be dealing with issues such as shipping and tracking devices as you would in a hardware test, software beta tests have their own challenges.

Testing 52
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5 Essential Types of Automation Flows For Customer Retention in SaaS

Userpilot

In the competitive world of SaaS products, keeping hold of your customers is critically important: in this article, we’re going to explore five of the most consequential types of automation flows for customer retention. We’ll start by breaking down what customer retention is, then look at various types of automated flows, and finally draw out some specific examples you can apply in your own product.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Create High-Impact Dashboards with Embedded Analytics

Reveal

Reveal Embedded Analytics. A great embedded analytics solution can enhance data-driven decision-making and lead to improved outcomes with powerful, high-impact dashboards. Too often, unfortunately, valuable business data is obscured by a bad presentation. Overcrowded dashboards with confusing and misleading information keep users from extracting actionable insights. .