Intercom, Inc.

MARCH 20, 2018

A successful SaaS business is built on retaining your existing customers, not just acquiring new ones. Today, we’re launching The Customer Retention Starter Kit to help. Retention is the foundation of growth for any company. It affects pretty much every metric that matters to your business. It increases your chance of virality, since users who stick around for a long time are more likely to share your product with others.

Messaging 174

Messaging Strategy Onboarding KPIs Customer Experience 174

Mind the Product

MARCH 20, 2018

Building an MVP and launching a product is actually the easy part. It’s much more difficult to manage a product in its maturity or decline stages, so I wanted to tackle the challenges of a product that’s past its initial growth stage, and share some tips on: – How to avoid becoming a feature factory, while taming your beast of a backlog. – How to use your roadmap to drive experimentation to hit company objectives. – How to disrupt yourself before someone else does.

Strategy 156

Strategy User Testing Product Research Technical Review 156

First Round Review

MARCH 20, 2018

James Quarles played a crucial role in creating Instragram's multi-billion dollar business model. Now CEO of Strava, he's sharing the fundamentals of healthy monetization for startups.

Startups 103

Startups 103

UX Studio

MARCH 20, 2018

Promising product idea? Check. Good team? Check. Nice budget? Check. Success guaranteed? Not yet. A well-planned product release plays just as crucial a role as the product itself. It can all fall apart in seconds. So, how do we determine how and when to release? Making your product lovable might just hold the key to it all. MLP is the new black. Remember our old friend, the MVP?

Feedback Software 68

Feedback Software User Testing Customer Experience Customer Feedback 68

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Revulytics

MARCH 20, 2018

In his book, “ What Do You Want Your Customer to Become ,” author and MIT Research fellow Michael Schrage challenges his readers to think beyond the traditional criteria that go into calculating what is agreed upon across industries as one of the most important metrics to measure – customer lifetime value. It’s a sort of “ask not what your country can do for you,” paradigm that he introduces into the customer lifetime value conversation.

Data Visualization 60

Data Visualization Analytic Tools Customer Feedback User Testing 60

Roadmunk

MARCH 20, 2018

Welcome to the first episode of season two of Product to Product , a podcast for / by product people! Listen to the episode below: For our second season we’ve decided to shake things up. This season, each episode will focus on a specific theme: t he human side of product. We’ll be having candid convos with product people who will be sharing real-world, practical stories of navigating the human-related aspects of the product space.

Product Research 45

Product Research User Testing Feedback Software Customer Feedback 45

UserInterviews

MARCH 20, 2018

Successful UX research takes more than knowing how to do the research itself. Learn how to make sure research gets the respect, and budget, it deserves.

UX 40

UX 40

UserInterviews

MARCH 20, 2018

Successful UX research takes more than knowing how to do the research itself. Learn how to make sure research gets the respect, and budget, it deserves.

UX 40

UX 40

UserInterviews

MARCH 20, 2018

Successful UX research takes more than knowing how to do the research itself. Learn how to make sure research gets the respect, and budget, it deserves.

UX 40

UX 40

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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