Tue.Aug 31, 2021

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Announcing multichannel transactional messaging: Make sure your customers get the message

Intercom, Inc.

We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform. And because it’s Intercom, we’ve reimagined what “transactional messaging” looks like. In addition to email, you can now choose from a range of conversational message types – like push notifications, in-product messages, banners – so you can engage and inform your customers in the right place, at the right time, using the channel

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Privacy by design: flipping the script on privacy in product

Mind the Product

For tech giants like Apple and Google, user privacy has traditionally been seen as something to avoid rather than a selling point for their products. However, driven by changing consumer sentiment and mounting political pressure, the same companies that previously appeared to approach privacy as an obstacle are now pushing it to the forefront of [.] Read more » The post Privacy by design: flipping the script on privacy in product appeared first on Mind the Product.

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“Get Off the Floor” and Other Career Advice from Microsoft, Looker, Reddit & Twitter

First Round Review

Nick Caldwell's resume includes an enviable list of companies — Microsoft, Reddit, Looker and Twitter. He shares his biggest lessons from each for a crash course in finding success across different company cultures, scales & functions.

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5 Tips for Product Managers: Membership Only Content Sneak Peek (August)

Mind the Product

Every month, product experts from around the world share their ideas and insights in our Prioritised and MTP Leader content and every month we recap some of their finest tips. So, whether you’re a member who’d love a quick recap or a non-member who’d love a glimpse inside some of our membership content, we’ve got you covered. [.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Ask an Expert: Instamojo’s Head of Analytics on data stack philosophy

Mixpanel

As the Head of Analytics at Instamojo , an e-commerce enabler that provides e-commerce solutions to over 1.5 million micro- to medium-sized businesses in India, Ankur Sharma is in charge of all things data—data engineering, strategy, and core data analytics. In this interview, he spoke to us about what’s in Instamojo’s data stack and the philosophy behind it.

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Release Notes Template for SaaS

Userpilot

What, how, and where you communicate the latest changes for your SaaS can be a massive source of user engagement. That's where using a release notes template can help you consistently show your users how to get more value out of your product. Think about it — would you rather sign up for a product that has detailed documents for every release or one where you're always left wondering what's new or what bugs have been fixed?

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How 4 organizations use Productboard for customer-centric roadmapping

ProductBoard

At Productboard, we believe that customers (and their pains, underlying goals and motivations, prior knowledge, and mental models) should be at the heart of the product roadmapping process. Yet, 50% of product teams feel that their roadmaps are outdated and don’t reflect user needs, leading to products that miss the mark. Enter Productboard. With Productboard, customers are always at the center of.

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Teresa Torres, Ramli John, Carlos González de Villaumbrosia. Deep Innovation, Killing Features & the Challenges in Product in 2021. Product Drive 2.0 is coming!

Userpilot

“Invite Teresa Torres. But she won’t agree to speak” – My manager told me in February 2020, one month into my adventure with Userpilot. I was only just starting to think about the first edition of Product Drive. A second later, I was frantically Googling “Teresa Torres”. Yup, she won’t agree to speak for us – I decided. So I didn’t even dare to try asking her.

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Top 5 Project Management Tools in 2021

Modus Create

Project management software includes a broad spectrum of tools. Although all of them are designed to simplify collaboration, not every tool targets the same piece of the puzzle. Some might even complement each other. . To know which project management tool your team should consider, you need to understand what collaboration challenges you are experiencing.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Rebranding – Bridging the Gap

freshtrax

btrax recently underwent a major relaunch of its brand. There were multiple factors behind this that went beyond just updating the image. In this rebranding, not only the brand elements, but also the company’s vision, cultural values, and services were all redesigned to create a truly new btrax. Background to the Rebranding. As the CEO of btrax and the leader of this project, I would like to share with you the specific reasons and process that led to the rebranding.

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How to Start Doing More Discovery Research in 3 Steps

UserInterviews

You're probably not doing enough discovery research. Maria Rosala of NN/g has some great advice on how to fix that.

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Product Innovation and Jobs to Be Done with Tony Ulwick

Daniel Elizalde IoT Blog

In this episode of the Enterprise Product Leadership podcast, join me as I chat with Tony Ulwick about Product Innovation and Jobs to be done. or Subscribe to the podcast on Apple Podcasts | Android | Stitcher | Spotify Episode Details – Product Innovation and Jobs to Be Done with Tony Ulwick Today we are […]. The post Product Innovation and Jobs to Be Done with Tony Ulwick appeared first on Daniel Elizalde.

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Bain Public Welcomes Montreal-Based Fintech Company, Timechain, As A New Client

Bain Public

CLIENT ANNOUNCEMENT. Bain Public acts as an Exclusive Product Advisor to Timechain in defining their product roadmap. Timechain is a Montreal-based fintech company with a mission to provide an alternative to traditional financial services by offering decentralized, simplified and regulated transaction options. Led by Founder and fintech entrepreneur Louis Cléroux, Timechain hopes to decentralize finance for everyone.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Moderating live test sessions with TryMyUI

TryMyUI

An in-depth look at how our new live moderated test sessions work, from launching the test to admitting participants into the live room, facilitating the feedback session, and ending each call. The post Moderating live test sessions with TryMyUI appeared first on TryMyUI Blog.

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Dataperformers, A Bain Public Alumni Client, Has Been Acquired By Deloitte Canada

Bain Public

A Bain Public alumni client, Dataperformers Company Inc. ("Dataperformers"), has been recently acquired by Deloitte Canada. Bain Public acted as an Exclusive Product Advisor to Dataperformers in defining their Macula AI product roadmap. Headquartered in Montreal, Quebec, Dataperformers is an early-stage engineering and applied artificial intelligence (AI) company.

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ONE THING on Labor Day

Product Culture

We're coming up to Labor Day in the USA, a holiday when workers can have a rest and some can have a BBQ. It makes me think about product work in general. Product is such a cross-functional leadership role, it has to be harder over Zoom. Or is it? How have product people coped over the last 1.5 years? Do you want to go back to the office? Or remain in your pajamas?

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How to Create Your Own Team Board Without Spending a Ton of Time or Money

Johanna Rothman

Are you frustrated with your board? Maybe three columns don't offer you enough information. Or maybe you agree with me that teams need to create their own boards. (See the Agile Approaches Offer Strategic Advantage; Agile Tools are Tactics series.) While you're intrigued by how to create your own board, you have zero money to spend. Not to mention your team is frantically trying to progress through all the “tickets” or “PBIs” (Product Backlog Items).

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How to Build an Experimentation Culture for Data-Driven Product Development

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

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Product Led Organisations Redefine Research: The benefits of mixed methods research in customer discovery

BrainMates

Customer research, performed continuously in product led organisations, is used to identify pain points, uncover problems worth solving, and validate assumptions. Undertaken proactively, rather than as a result of an unforeseen consequence arising, mixed methods research has emerged as a dominant practice. No longer esoteric, product led organisations have been integrating quantitative and qualitative research methods for some time now, and the benefits of combining both types of data are increa