Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. Will Larson has managed infrastructure teams for some of the biggest names in software.

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

Mind the Product

MARCH 15, 2018

Summary: Build better product teams by hiring smart, diverse groups of people, getting out of the way, and focusing your teams on outcomes rather than outputs. It’s not About Products, it’s About People. A lot of people think that product managers need to be experts in technology, user experience and business strategy. However, normally product managers have arrived in their role through just one of these areas of work – and are picking up the others as they go along.

Product Research 133

Product Research Research Software User Testing Customer Experience 133

First Round Review

MARCH 15, 2018

Anne Raimondi has headed up product, marketing and operations at big names throughout tech. This one lesson is at the heart of her approach to leadership.

Technical Review 111

Technical Review Leadership Naming Product Marketing 111

The Product Guy

MARCH 15, 2018

Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. In the Now. > What do you like most about being a product manager? My favorite part of being a Product Manager is seeing a satisfied customer. When I can deliver a product that really means something to someone, and see how it impacts their life, that’s pretty special.

Product Management 92

Product Management Product Manager Management Management 92

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

First Round Review

MARCH 15, 2018

Anne Raimondi has headed up product, marketing and operations at big names throughout tech. This one lesson is at the heart of her approach to leadership.

Leadership 65

Leadership Naming Product Marketing Marketing 65