Wed.Oct 28, 2020

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Announcing Banners – the simple new way to engage your customers

Intercom, Inc.

Today, we’re excited to unveil the newest message type in Intercom, Banners. The name suggests how simple this new message type really is – you can now create a message that occupies that prime real estate at the top or bottom of your website, on desktop or mobile, where it can capture the attention of visitors and customers with announcements , promotions, proactive support , you name it.

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5 Steps to Facilitate a Great Remote Design Sprint

The Product Coalition

Check this post out for five simple steps to make your remote design sprint go smoothly, including a Miro template to run the session. Continue reading on Product Coalition ».

Agile 149
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7 tips to collaborate better when your team is online

Nulab

Team members are a bit like cake ingredients: good on their own, but when you combine them all together… That’s when the magic happens. (That being said, we do not recommend eating flour on its own.) Or to put it another way, when individuals work well together, they are better than the sum of their parts. Good teamwork is a mix of effective leadership, open collaboration, and helpful tools to make it all easier.

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The Ultimate Guide to Product Tours Software

Userpilot

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. If you haven’t had a chance to read the first one, here’s what we covered: Product tours are a central part of self-serve SaaS onboarding , which need to drive user activation.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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The Product Outcomes Formula

Amplitude

In this post I’d like to share a very simple model for thinking about “using data” and product outcomes. To be a successful product team, you must understand the following domains: Product development involves wearing lots of hats (and this is a partial list). In smaller companies, you have people wearing many hats. In larger companies, you tend to see the hats distributed across more people and teams.

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Top Tips on Restarting After the Lockdown

TIBCO - Thought Leadership

Reading Time: 4 minutes. This blog was written by TIBCO Director of Digital Strategy Alessandro Chimera and originally published on the Italian tech website, Solo Tablet. Not only companies, but also many professionals have to face a challenge, which places a change in habits at the top of the priorities of the actions to be taken. Suddenly, we are asked to travel less, attend fewer meetings, and limit business lunches.

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Centercode Customers See a 646% Return on Investment

Centercode

For nearly two decades, Centercode has provided leading platform and managed service customer testing solutions that help companies turn good technology into great products. A new study revealed that organizations leveraging Centercode saw a 646% return on investment (ROI) from customer testing over three years.

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Matt Fleckenstein, Head of Innovation Marketing at Microsoft Azure

ProductCraft

Product Love · Matt Fleckenstein, Innovation Marketing at Microsoft: Innovation and SaaS On this week’s episode of Product Love, I sat down with Matt Fleckenstein, the head of innovation marketing at Microsoft Azure. He’s always bounced between product and marketing, but his role at Microsoft allowed him to combine both. In this episode, we talk. Read more » The post Matt Fleckenstein, Head of Innovation Marketing at Microsoft Azure appeared first on ProductCraft by Pendo.

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Introducing the Mixpanel Collective for technology partners

Mixpanel

Continuously delivering digital products and experiences that users love is no easy task. It requires breaking data out of silos and making it accessible; navigating an exponentially crowded tech landscape to choose the right tools; and equipping all teams with the right data to understand and influence user behavior. Product, marketing, and data teams all need to seamlessly connect many disparate data sets within this complex web of integrations and pipelines so that all parts of the business c

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

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Being Customer Focused

Product Management and Strategic Marketing

Product managers should be customer focused, yet most are internally focused-- and not by choice. You have probably faced these situations yourself, when you want to be more strategic, but like many product managers you are caught up in tackling the latest issue/ bug/ release planning. How did this come to be the de facto state of product management?

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ONE THING on Halloween Scary OKRs Stories

Product Culture

At my OKRs Product Team Workshop last week, we began by writing OKRs Scary Stories. Here is one, perfectly timed for Halloween "Late one night, I had a vague suspicion that something wasn’t right. Then I saw the floating specter emerge from the mist: unclear goals! [insert evil laughter.] In the struggle to create something ambitious and achievable, I had created the ultimate monster, somethings so unclear that it had become a haunting specter.

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Retention Rate: Meaning, Use Cases, and More

Amplitude

Retention rate is one of the most important barometers of your company’s success. A high retention rate means your customers are happy; they value your product and are providing a sustainable source of revenue. A low retention rate means you have a leaky bucket: no matter how many users you add through your acquisition strategy, they’ll keep churning , and you’ll keep losing money.

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Product Bundling vs. Solutions: What’s the Difference?

Product Management University

What’s the Difference Between a Product Bundle and a Solution? The simple difference between product bundling and solutions is in the intent. The intent of product bundling is to sell higher volumes of all products in the bundle by offering a discounted price. The intent of a solution is to help customers accomplish something that has quantifiable strategic value to their business.

Workshop 100
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Centercode Customers See a 646% Return on Investment

Centercode

For nearly two decades, Centercode has provided leading platform and managed service customer testing solutions that help companies turn good technology into great products. A new study revealed that organizations leveraging Centercode saw a 646% return on investment (ROI) from customer testing over three years. While investing in marketing research, quality testing, user experience, and product analytics are essential to building a good product, delivering a great product requires getting it ou