The Product Coalition

JUNE 8, 2022

The Most Important, Missed Success Factor for Product Teams?—?Filling Cracks “If you have built castles in the air, your work need not be lost; that is where they should be. Now put the foundations under them.” ? Henry David Thoreau Have you ever heard that great product managers are CEO of their products? Great concept, albeit aspirational. Very few product managers have that much control.

Customer Experience 78

Customer Experience Reference Consulting Product Management 78

280 Group

JUNE 8, 2022

In our “Behind the Product” series, we discuss examples of products or services that highlight a particular Product Management concept or principle. As Product Managers, we’re constantly watching new and old products, and the marketing associated with them, to find examples for our training and materials that we can use to exemplify good, or not so good, practices in Product Management.

Development Team Review 296

Development Team Review Systems Review Product Research User Testing 296

Alchemer Mobile

JUNE 8, 2022

When brands listen to and act on the voice of the customer (often referred to as “VoC”), it can completely revolutionize the way their business operates. When you listen to your customers, you can make more informed product decisions, create a better mobile app experience, develop successful marketing campaigns, launch loyalty programs that actually retain customers, and much more.

Data Visualization 241

Data Visualization Customer Experience Customer Feedback Download 241

Intercom, Inc.

JUNE 8, 2022

As more and more business moves online, and customer expectations have risen accordingly, the demands on support teams have soared – it often feels like teams now need superhuman speed just to keep up. Increased volume, higher expectations, and team burnout are just a few of the issues businesses are facing. Ultimately, customer support reps are in need of tools that help them do their jobs more efficiently, effectively, and enjoyably.

Customer Experience 229

Customer Experience Dashboard Naming Events 229

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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

Product Management

The Product Coalition

JUNE 8, 2022

Without a doubt, NFTs (non-fungible tokens) are leading the modern digital marketplace. Everyone, including investors, creators, and artists has been trading digital assets like NFTs. But what is the cost of building this marketplace? Stay tuned as we discuss the same in this blog. Also, we have highlighted some important features of the NFT marketplace’s evolution.

Document 142

Document User Testing Customer Experience Reference 142

UserInterviews

JUNE 8, 2022

Learn and grow with UXR-recommended books spanning research and design, diversity, business, psychology, self-help, and fiction.

Books 122

Books UX 122

Userpilot

JUNE 8, 2022

What is a critical user journey? Why is it important in UX design ? And how do you create and use one? If you Google “critical user journey” to find answers to these questions, you’ll come across dozens of user maps, but nothing concrete on how to map a critical user journey. In this short guide, we’ll shed light on what a critical user journey is and how you can map one that improves your experience.

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

Gocious Blog

JUNE 8, 2022

We are pleased to announce the availability of Market Divisions, a set of features that allows you to define markets and capture product definitions that specifically address those markets.

Marketing 74

Marketing Definition 74

Gainsight

JUNE 8, 2022

In Customer Success circles, we practice the belief that when a company has the customer at the center of all that it does, customer outcomes will be achieved. T. his means that the product or service that a company is providing satisfies customers’ business needs. The greatest likelihood of delivering this value for customers is rooted in the foundational philosophy of customer-centricity across all departments within an organization.

Research Software 59

Research Software Customer Experience Reporting Tools User Testing 59

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

Customer Experience

Product Culture

JUNE 8, 2022

Outcome teams are a new breed of cross-functional powerhouses in tech, led by a product-oriented general manager. Product, engineering, U/X, Sales and Marketing report to the GM to ensure alignment. HubSpot, Wayfair, Toast, ShopFully, Salsify, and others are using this model to scale. Subscribe to my weekly Nano-letter: Sign Up. Subscribe to One Thing Weekly.

Data Visualization 52

Data Visualization Naming Management Management 52

Gainsight

JUNE 8, 2022

Gordon Ramsay is probably the most famous chef in the world. Across a seemingly endless series of TV shows, he dishes out brutally honest feedback that’s hot enough to singe your eyebrows off. But the reason his shows work is that people who can take the heat of his comments end up getting excellent advice from a certified cooking genius. The trade-off is definitely worth it!

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

JUNE 8, 2022

Do you implement product management analytics from the onset of a product launch to understand user behavior and timely improve the product based on the findings? If so, where should you begin? What metrics should you track to turn them into actionable insights? This piece will guide you through all the crucial steps of product analytics, from finding important customer data to using various product management analytics tools.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Gainsight

JUNE 8, 2022

Every town or neighborhood has a number one restaurant. Picture a line down the block, ridiculously long wait times to get a table and flustered wait staff who just want to get you in and out as quickly as possible. Doesn’t sound like the best customer experience, does it? But it doesn’t matter, because the food is that good—and you keep coming back for it, no matter what. .

Customer Experience 59

Customer Experience Feedback Software Analytic Tools Product Research 59

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

Userpilot

JUNE 8, 2022

Net Promoter Score is a great way of measuring customer loyalty but do you know that there are a lot of NPS alternatives that you can also use for your SaaS? Those NPS alternatives can help you measure customer loyalty and satisfaction from different angles, so you can collect invaluable insights. So, let’s find out what these NPS alternatives are and how they can help you increase your customer retention.

User Testing 52

User Testing Feedback Software Customer Experience Customer Feedback 52