Tue.May 24, 2022

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SaaS Onboarding KPIs: Measure & Improve Customer Effectiveness

Product Management Today Submitted Articles

SaaS Onboarding KPIs measure how fast your customers are getting value from your product & suggests steps to improve product quality.

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What it takes to be a great Product Manager – Lily Smith (and Jason Knight) on The Product Experience

Mind the Product

On this week’s podcast, we speak to Lily Smith, Head of Product and Gro… wait…that name sounds familiar? For this special episode on the podcast experience, we decided to turn the tables and interview our very own podcast host, Lily Smith, Head of Product Growth at Bower Collective. With her many years of experience working in [.] Read more » The post What it takes to be a great Product Manager – Lily Smith (and Jason Knight) on The Product Experience appeared first

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Fanimal Builds A Group Friendly Marketplace

Product Management Today Submitted Articles

What if he could build software which would aggregate the purchase information for those people who wanted to go to and event as a group?

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Why it’s never a good idea to test your idea

Mind the Product

Product Managers are bombarded with feature requests and ideas every day. Even in companies with profound product knowledge, they’re consistently asked to test those ideas in their daily routine. Here is why you shouldn’t do so as a product manager. [.] Read more » The post Why it’s never a good idea to test your idea appeared first on Mind the Product.

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Beyond the Basics of A/B Tests: Innovative Experimentation Tactics You Need to Know as a Data or Product Professional

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Don’t miss out on mentorship opportunities: Broadening our definition of mentorship

Intercom, Inc.

Mentorship can play a key part in any career, no matter what stage. Whether you’re an individual contributor, manager, or director, you can leverage your own skills – and those around you – to influence growth across your team, org, and company. Broadening the definition of mentorship. We often view mentorship through a very specific lens: one person sitting down with another, more junior person, to impart some valuable experience or knowledge.

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What Product Managers Can Learn From Batman Begins

The Product Coalition

Taking action in the absence of perfect data Continue reading on Product Coalition ».

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What Coke’s Bottle Cap Innovation Reveals About What People Want

Gainsight

Nothing is more difficult than figuring out what people want. Not just with the big, life-changing technologies people want. If you’ve ever been stuck in the endless loop of “What do you want for dinner?” “I don’t care, you choose,” you know that every decision that gets made is a tiny miracle. . Inevitably, decisions create outbursts. Product managers know this all too well.

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7 TED Talk Recommendations by a UX Designer to Learn UX

freshtrax

Nowadays, it has become common to consider UX design during product development and growth. Along with including UX design, various approaches to designing a better user experience have emerged. The area of UX design to consider differs depending on whether the object to be designed is digital or analog. To become a good UX designer, it is important to have a broad knowledge of UX design and in this article, we present seven TED Talks that go over seven different ideas.

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Chatbots vs Knowledge Bases: Which One Is Better for Customer Support?

Userpilot

Which is best for self-service support : chatbots vs knowledge bases? In today’s competitive business landscape, outstanding customer support is what can help you not only retain existing customers but attract new ones and boost retention. What’s more, technology has made it possible to empower users with greater control over the process. With the majority of users favoring self-service over contacting a support agent, it’s vital to provide them with the opportunity to get the information and th

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Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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9 Effective Ways to Improve Collaborations in Product Development

Gocious Blog

Multi-stakeholder processes require collaborations to be effective. Think of your own company and all the different departments and teams involved in developing your products. You have your designers and engineers who create the ideas for the products or the new features that will be integrated. You have the entire production team that covers sourcing materials, manufacturing components, and assembly.

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Acquisition, Engagement, Retention: How to Drive SaaS Growth

Userpilot

Customer acquisition, engagement, retention are essential ingredients for growing a SaaS company. It’s literally impossible to succeed without scoring decent points on all three metrics. This article throws light on what each of these metrics means, why they’re important, and how you can improve them for your SaaS. TL;DR. From buying to post-purchase, there are five customer lifecycle stages: Acquisition, Activation, Retention , Referrals, and Revenue.

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What Is Customer Experience Innovation?

AB Tasty

Discover why customer experience innovation has become decisive for influencing your customers’ purchasing decisions and loyalty.

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Planning a Vacation Is Practice for a Great Life

Nir Eyal

When I was 13, my parents and I went to Europe on vacation. It was miserable. My father wanted to hit all the major sites, while my mother just wanted to relax. Because they couldn’t agree on what to do, none of us got the vacation we’d hoped for. The post Planning a Vacation Is Practice for a Great Life appeared first on Nir and Far.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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What Is Business Operations & Strategy (BizOps)?

PMLesson's Ace the PM Interview

💡 Hey there! This article is a part of our series on BizOps. Stay tuned for the new Exponent BizOps Interview course to be released soon! Do you love developing new strategies to boost revenues, improve business results, and optimize company workflows? If so, you may be the ideal candidate for a career in business operations and strategy, or BizOps for short.

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The Convergence of Value Streams

airfocus

A value stream is a set of actions performed to add value to customers, from the initial request through the realization of value by the customer.

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How To Create a Website Notification Banner Code-Free? [+ 3 Best Practices]

Userpilot

Have you ever wondered how you can use website notification banners to boost your user engagement? If done right, website notification banners will allow you to share important information with your customers or drive engagement without being intrusive or annoying. In this blog post, you will know everything about website notification bars. We will talk about the notification bar use cases and will share some best practices with you.

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Product Waste and The ROI of Discovery

Mironov Consulting

Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement.  Yet somehow we don’t see this waste, or mis-attribute it to engineering process problems. I’ve written a lot about the organizational and conceptual gap between product/engineering teams and the “go-to-market” or sales/marketing side of tech companies.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.