Tue.Jul 05, 2022

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What Should a Head of Product Do?

Roman Pichler

Listen to this article: [link]. The Head of Product Role. A head of product is someone who manages a group of product people—individuals who look after one or more products and who may be called product manager or product owner. Depending on the size and org structure of your company, the role might also be referred to as Chief Product Officer, VP Product, or Director of Product Management. [1].

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12 Best Practices For Managing The End To End Customer Experience

Product Management Today Submitted Articles

Learn the best practices for managing end-to-end customer experience and improving customer retention and loyalty.

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Intercom’s product principles: How connected, modular systems help us to focus on important decisions

Intercom, Inc.

When I joined Intercom eight years ago, I knew nothing about system design. I designed and presented my ideas using high-fidelity mockups. They were quick to put together, and so I assumed that even wireframes were a waste of time, let alone system design diagrams. This is the second post in a series exploring our product principles. Here, Gustavs discusses our design principle of “Connected, Modular Systems”.

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The secret to succeeding in product – Ronke Majekodunmi on The Product Experience

Mind the Product

What is the secret to succeeding in the product management craft? In this podcast episode, we were joined by Enterprising Senior Product Manager, Ronke Majekodunmi to discuss how building relationships are a key asset to developing your product career, and how to master the art of developing alliances. [.] Read more » The post The secret to succeeding in product – Ronke Majekodunmi on The Product Experience appeared first on Mind the Product.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Ten Tips to Make Sure You Get the Right WordPress Development Team

The Product Coalition

Hiring the right person to develop your website can be a challenge, especially if you’re doing it yourself or working with someone who doesn’t have experience with WordPress development. There are many things to consider when making this important decision, and we’ll give you some useful tips on how to go about it right here! Here are ten things you need to keep in mind when hiring your next WordPress developer: 1.

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How Virtual Reality Helps to Treat Mental Disorders and Anxiety

The Product Coalition

Virtual Reality (VR) is a cutting-edge technology revolutionizing the modern world. VR is mostly associated with gaming; however, it’s widely used in the automotive industry, education, retail, real estate, architecture, art, design, and other areas of human life. The healthcare sector has also adopted VR on a large scale. Leading hospitals and medical education institutions cooperate with healthcare software development companies in search of efficient VR solutions.

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You can be Agile and still hit a deadline

Product Management Today Submitted Articles

You just need a hybrid approach and tools to support it

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How to Use Incremental Innovation to Build and Grow SaaS Products

Userpilot

What is incremental innovation? How is it different from other kinds of innovation? Why is incremental innovation important for product managers ? In the article, we’re answering these as well as many more questions, so dive in! TL;DR. Incremental innovation is a process of gradually modifying a company’s existing products or services through small improvements.

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Dragonboat Named Among Top Roadmapping Tools of 2022

Dragonboat

According to PMExercise, there are more than 41,000 product managers in the United States. Research done into the key challenges of the field show that nearly 50% of PM respondents define their main challenge as a lack of a consistent or well-defined process. However, a study done by UXCam, found that a “fully optimized” product […]. The post Dragonboat Named Among Top Roadmapping Tools of 2022 appeared first on Dragonboat - Responsive PPM.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Customer Gap in SaaS: What Is It & How To Conduct an Analysis To Close the Customer Gap?

Userpilot

What is a customer service gap and how do you close it? If you’re looking for a customer service gap definition, you are at the right place. We’ve prepared a comprehensive guide on this topic so that you will find all answers at once: what the customer service gap stands for. 5 common gaps in customer expectations and service delivery. how to detect customer service gaps and measure user sentiment. 5 strategies for closing the customer gap.

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The Impact of a Well-Defined, Designed, and Determined CS Ops Team

Gainsight

It is increasingly apparent that having a CS Ops team and leader is becoming a necessity. Why? Customer success (CS) is evolving and moving outside the box it once inhabited. It affects so many parts of business because it is not exclusively about customer success or customer experience (CX) anymore. It’s about product-led growth. It’s about adoption, analytics, and expansions.

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What is Quantum Computing good for?

CONTACT Software

When it comes to quantum computing (QC), after the quite real breakthroughs in hardware and some spectacular announcements under titles like “Quantum Supremacy“, the usual hype cycle has developed with a phase of vague and exaggerated expectations. I would like to briefly outline here why the enormous effort is being made in this area and … Continue reading "What is Quantum Computing good for?".

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The 7 Best Free SaaS Software Training Resources

Userpilot

Today, many software companies are delivering their software over the internet via web-based log-ins compared to traditional installed software. You might use SaaS applications daily already, cloud software like Google Drive, Zoom or Slack. If you want to learn more about SaaS, the route you’d want to take depends on what problem you’d want to solve.

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Driving Business Impact for PMs

Speaker: Jon Harmer, Product Manager for Google Cloud

Move from feature factory to customer outcomes and drive impact in your business! This session will provide you with a comprehensive set of tools to help you develop impactful products by shifting from output-based thinking to outcome-based thinking. You will deepen your understanding of your customers and their needs as well as identifying and de-risking the different kinds of hypotheses built into your roadmap.

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6 Tips for Building Your First Launch Checklist in ProductPlan

ProductPlan

Many of the customers we work with talk about their frustration with how they bring new products and features to the market. For some, launching a new product feels like an afterthought without a defined process. For others, a product launch is tossed over the fence to marketing, and what happens after that is a mystery. We want to help product people create thoughtful and repeatable plans for their next launch.

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You Must Avoid These Top 5 SaaS Customer Success Mistakes

Userpilot

There’s nothing better than having satisfied customers who are more than happy to use your product. It’s the Customer Success team’s role is to identify people who are less successful, and help them to learn and use your product better. Today, we’ll be going over some common mistakes that we see in SaaS Customer Success practices and how you can avoid them!

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What is Quantum Computing good for?

CONTACT Software

When it comes to quantum computing (QC), after the quite real breakthroughs in hardware and some spectacular announcements under titles like “Quantum Supremacy“, the usual hype cycle has developed with a phase of vague and exaggerated expectations. I would like to briefly outline here why the enormous effort is being made in this area and … Continue reading "What is Quantum Computing good for?".

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7 essential design principles for product managers | Roadmunk

Roadmunk

About 50% of all design firms sold in the last ten years were acquired in the last 24 months. And they weren’t bought by Amazon or Facebook or Google.

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How to Build an Experimentation Culture for Data-Driven Product Development

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

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Six Customer Experience Terms Every CEO Should Know

Gainsight

This article was originally published in CXBuzz. Customer Experience (CE) is an essential component for any modern organization focused on accelerating growth and delivering amazing outcomes for its customers. For today’s CEO, that means you better be up to speed on the CE lingo and terminology that’s now de facto from the field to the boardroom. And it’s not just learning the terms; it’s learning why and how they’re so critical to your growth.