Tue.Jun 23, 2020

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Collaboration trends: How we’re evolving our product

Miro

Collaboration trends: how we’re evolving our productJune 22, 2020Over the past few months we’ve seen the world change before our eyes. Here at Miro, we’ve seen first-hand how collaboration habits have evolved as companies worldwide have shifted to remote work. The differences are evident in how teams are using our product, every day.

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Leading Product with Empathy

Product Management Unpacked

A look into cloud-based technology product management and what it takes to build products that customers value. “The paramount role of a product manager is to understand markets and empathize with consumer needs,” says Corey Grone, senior product manager of cloud data protection at iland Cloud. Grone manages a suite of products that fall under BaaS (Backup as a Service) and DRaaS (Disaster Recovery as a Service) portfolios.

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Why Empathy Is Critical to Success as a Product Manager

ProductCraft

Most PMs are smart — wicked smart. The breadth of skill, pace of work, and amount of change they can handle are all off the charts. But this creates a problem for many PMs. When you are smart and fast, it’s natural to want to fill in the blanks. It’s easy to stop listening when. Read more » The post Why Empathy Is Critical to Success as a Product Manager appeared first on ProductCraft by Pendo.

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Product Management Training in 2020: How to Decide

280 Group

As Product Managers (PMs) and Product Marketers (PMMs), you want to know that you’re doing meaningful work and are creating products that impact consumers lives, in a very real way. But when 70-95% of products fail , what can you do to beat the odds? Even the most experienced PMs and PMMs have been bested by the market. 280 Group’s Product Management Skills – Benchmark Report evaluated how training and a formal product process helps improve core skill sets to ultimately advance a PM’s career.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Customer Support is being turned upside down. Here’s what you need to do about it.

Intercom, Inc.

The internet is moving more businesses and people online, and driving a huge increase in inbound support volume. Meanwhile customer expectations are rising – they expect better experiences and immediate support resolutions. The internet is also driving an explosion in customer choice, allowing them to easily switch to businesses who provide better experiences.

More Trending

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Why (some) copycat product are more successful than the original !

NextBigWhat

It is often said that copying product ideas are bad – but then, if you are a smart cat, you can really make it big. Here are some examples of copycats who have done better than the originals. Facebook News Feed vs. Twitter. Facebook wanted to acquire Twitter. Twitter rejected. Facebook went ahead and copied the news feed idea, which literally took Facebook to a new level.

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Introducing the Notes API

ProductBoard

Since its inception, productboard has provided a new way for customer-driven product organizations to deliver the right features to customers, faster. Its native integrations with common customer feedback channels have allowed product teams to consolidate large volumes of feedback and identify trends around what users really need, informing what features get prioritized to build next.

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Delegate Problems and Outcomes, Not Tasks

Johanna Rothman

I encourage managers to delegate work. When managers insert themselves into the middle of the work, these problems occur: Managers slow the team down. Managers prevent people from learning. Managers don't do their management work. That environment creates problems for everyone. Then I read Elisabeth Hendrickson's Delegation is Overrated. I realized two things: Some managers delegate tasks.

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Pulse Everywhere: The Biggest Event Pivot of My Career

Gainsight

Hello! My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Fast forward 12 years, I landed my dream job as the Director of Corporate Events at Gainsight, giving me the experience of working on both the client and agency side of event production and the opportunity to oversee the corporate events team here at Gainsi

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Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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How Retention Rate and Customer Experience Go Hand in Hand

Amplitude

Five years ago, the slogan was “ Retention is king.” Now it’s “ Retention is the new growth.” Yet companies still tend to spend six to seven times more on new customer acquisition than keeping existing customers coming back. That isn’t to say that you can ignore acquisition, of course. But the best way to drive sustainable growth for your company is to focus on retention.

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5 UX Ideation Tactics To Enhance Your Design

UXCam Bluespace

Great UX work starts with great ideation. In this piece, we set out five tactics for getting it done.

UX 107
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Zignaly – How UX studio Redesigned a Crypto Trading Platform

UX Studio: Product Management

Zignaly is a cryptocurrency trading platform that helps investors make the right trades by either copying other traders (copy-trading) or receiving trade suggestions based on technical and fundamental analysis (signals). Considered to be one of the most promising players in the market for its highly innovative value proposition, Zignaly had just raised funds and was willing to invest heavily into delivering the best possible experience to their users. .

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What Can Early-Stage Product Managers Learn From Stand-Up Comics

The Product Coalition

Build a Product Roadmap like a Comedy Routine Continue reading on Product Coalition ».

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Agile Coaching – A Key Role to Improve Performance

Agile Velocity

What Does An Agile Coach Do? We’d wager most people think of coaches in the context of sports – Vince Lombardi, Phil Jackson and Pat Summit. These are some of the greatest coaches in the history of sports, but coaches exist in every profession. Simply put, a coach (in any context) helps people, teams, and organizations perform better. Learn more about utilizing an Agile coach for a successful transformation.

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COVID-19: The Accelerator of the Digital Transformation

TSIA

Onsite deployments of field personnel are highly restricted for equipment and device manufacturers as a result of the COVID-19 crisis. Oftentimes, remote support is the only way to help customers and, increasingly, customer support is provided by a virtual organization. We now find ourselves in an environment where customers are more accepting of remote connections of their equipment and the use of cloud services to replace onsite deployments for break-fix and maintenance services.

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How Asana builds b2b product loyalty through design

Mixpanel

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help product leaders broaden their frame of reference, providing context to an original hypothesis, or an inkling about users. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution.

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Release Notes: June 2020

Amplitude

New in Analytics. New in Pathfinder. Available on the Enterprise, Growth, and Scholarship plans. Amplitude strives to deliver clear, actionable insights with every aspect of our platform. Our customers continue to use the Pathfinder chart as a springboard to understanding the critical paths in their product, but from recent feedback we saw an opportunity to improve clarity in the chart results, and make it easier to take action once interesting paths are discovered.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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How Asana builds b2b product loyalty through design

Mixpanel

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help product leaders broaden their frame of reference, providing context to an original hypothesis, or an inkling about users. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution.

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Dear Strategy 114: Matching Your Resources to Your Aspiration

Dear Strategy

On this episode of Dear Strategy, we answer the following question…. Dear Strategy: “How do you balance the creation of a long-term strategic plan with the resources needed to execute it?”. Visit our Blog to read the full post that goes along with this episode. Subscribe to Our Mailing List to stay up to date on all the latest episodes. If you’re interested in having Strategy Generation Company deliver a strategy workshop for your business, please visit us at [link].

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How OurHealth successfully built and launched new infrastructure for virtual patient visits in 10 days

Innovatemap

Digital transformation leaders must balance blue sky thinking with day-to-day task management. The COVID-19 pandemic required a dynamic response on both ends, especially for OurHealth’s CIO Sherry Slick and Director of Solutions Engineering Barton Bridge. Within 10 days they implemented a solution to book virtual and telephonic health appointments through a massive IT infrastructure project — a feat that, for a company with multiple locations across the country, was not necessarily easy.

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Podcast panel: Understanding the Conversational Support Funnel

Intercom, Inc.

In today’s very special bonus episode, we’re joined by leaders from our Product and Support teams to hear about the new Conversational Support Funnel – why we built it, how we use it, and our vision for the future. For further information on the Conversational Support Funnel and today’s announcement check out this blog post from our SVP Product Paul Adams.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.