Wed.May 25, 2022

5 ways to create a more customer-centric business


Customer obsession is not a new phenomenon. In 2020, a gradual shift became a sudden leap. Overnight, the pandemic changed the way businesses interact with consumers and reoriented their priorities.

12 Knowledge Base Structure Best Practices For SaaS Companies


Applying knowledge base structure best practices can help users get answers faster in a self-service world. An effective knowledge base will: streamline the onboarding process. reduce impending support tickets. improve product experience.


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How our infrastructure scales alongside our customers

Inside Intercom

We’re serious about delivering the best customer experience with our Engagement OS. We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world.

What Are Behavioral Metrics and How To Track Them in the App?


Have you ever wondered how to use behavioral metrics to boost your product growth? You can use behavioral analytics to understand what your users do inside your product and why they do it. But to do so, you first need to track the right metrics in the app.

How to Choose the Right Business Intelligence Vendor

How does your current BI vendor stack up against the competition? Who’s the perfect vendor for your business needs? Find out by downloading your complimentary copy today!

Harness the Power of Users' Unmet Needs

dscout People Nerds

Tapping the unmet needs of users is a hidden gold mine. So, what’s the right approach to get that valuable information? We have a few tips

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Software Product Heroes Learn From Their Purchase Regrets – Part 3


Part 3 – A Case Study in Making the Right Choice In this article, Part 3 of our three-part series on the challenges of software purchase regret, we’re discussing the overarching reason people make the wrong choice… the vendor considers embedding to be an afterthought.

The Innovatemap 500 Experience


We get to know our clients quickly. We dig into their business strategy and goals and create solutions to achieve them while balancing speed and a relentless focus on excellence. In those environments, it’s easy to get to know the people who make up our client teams.

10 Cybersecurity Threats to Consider in 2022

Modus Create

Cyber security threats can lead to the loss of confidential information, disruption of essential services, and damage to your critical infrastructure. There are many potential cyber security threats, and it can be difficult to protect against all of them.

Information silos: what are they, and how do you prevent them?


It’s no secret that the workplace is changing. Data scientists at Ladders predict that 25% of all professional jobs in North America will be remote by the end of 2022, with remote opportunities increasing throughout 2023.

How to Run Your Business Like a CPO: Product Management From a Pro

Speaker: Karl Rumelhart, CPO at Gainsight

Join Karl Rumelhart, CPO at Gainsight, to discover key insights from a CPO perspective on how product teams can make an impact on their organizations, even in today’s economic climate.

Intercom on Product: Facing the tech slowdown

Inside Intercom

I’m not going to sugarcoat it – it’s not looking good out there.

Triangulate User Research Data for Better Outcomes

dscout People Nerds

Sometimes you don’t have the luxury to work with large sample sizes. Using triangulation in a strategic way can help make up for that

What is an MQL (Marketing Qualified Lead)?

Inside Intercom

A marketing-qualified lead (MQL) is a qualified prospect who has interacted with a brand’s marketing content or marketing channels in a meaningful way but hasn’t yet engaged with the brand’s sales team. .

ONE THING on Roadmaps without Dates

Product Culture

Roadmaps should be about customers and their problems. Unlike features and dates, which change a lot, a list of customer problems probably won’t change much between quarters.

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

Conducting prototype usability testing on Adobe XD designs


Adobe XD is one of the most popular tools in today's digital design world. Adobe XD is one of many tools and features in the Creative Cloud that allow you to develop digital experiences. Designing digitally is sequential.