ProductBoard
MAY 25, 2022
Customer obsession is not a new phenomenon. In 2020, a gradual shift became a sudden leap. Overnight, the pandemic changed the way businesses interact with consumers and reoriented their priorities. The transformed global environment has heightened the need for companies to improve their responsiveness to external changes by becoming truly customer-centric.
Intercom, Inc.
MAY 25, 2022
We’re serious about delivering the best customer experience with our Engagement OS. We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. This ambition is reflected in the way we design and build the infrastructure that supports the Intercom platform. We are building for the long term – that means ensuring reliability by default, and the ability to accommodate massive scale as we grow. .
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Userpilot
MAY 25, 2022
What’s the difference between user journey vs user flow? In UX design , there’s a lot of confusion about what these terms mean—even amongst experienced designers. After all, they both describe a similar idea: a visual representation of a user’s actions when interacting with a product. But despite their close relationship, they differ in several ways.
Intercom, Inc.
MAY 25, 2022
I’m not going to sugarcoat it – it’s not looking good out there. In the midst of a harsh market sell-off, many tech organizations, even some which, up until a few months ago, had been raising new rounds or had runway to spare, have started to announce spending cuts, layoffs, hiring freezes, and slowdowns. For product folks the pressure’s on to revise your roadmap and short-term strategy to account for a narrowing budget, and shifting customer priorities.
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dscout People Nerds
MAY 25, 2022
Tapping the unmet needs of users is a hidden gold mine. So, what’s the right approach to get that valuable information? We have a few tips.
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
dscout People Nerds
MAY 25, 2022
Sometimes you don’t have the luxury to work with large sample sizes. Using triangulation in a strategic way can help make up for that.
Product Culture
MAY 25, 2022
Roadmaps should be about customers and their problems. Unlike features and dates, which change a lot, a list of customer problems probably won’t change much between quarters. This gives you room to adjust and test features and keep looking for what works and what doesn’t in order to land on the best solution for customer. Subscribe to my weekly Nano-letter: Sign Up.
Qrvey
MAY 25, 2022
Part 3 – A Case Study in Making the Right Choice In this article, Part 3 of our three-part series on the challenges of software purchase regret, we’re discussing the overarching reason people make the wrong choice… the vendor considers embedding to be an afterthought. There are few industries where this is more prevalent than the. The post Software Product Heroes Learn From Their Purchase Regrets – Part 3 appeared first on Qrvey.
Innovatemap
MAY 25, 2022
We get to know our clients quickly. We dig into their business strategy and goals and create solutions to achieve them while balancing speed and a relentless focus on excellence. In those environments, it’s easy to get to know the people who make up our client teams. But there’s something about joining together for a shared experience that deepens relationships.
Speaker: Scott Sehlhorst
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
TryMyUI
MAY 25, 2022
Adobe XD is one of the most popular tools in today's digital design world. Adobe XD is one of many tools and features in the Creative Cloud that allow you to develop digital experiences. Designing digitally is sequential. As UX designers progress through the UX design process, they create dozens of variations of each design, incorporating feedback along the way.
Userpilot
MAY 25, 2022
Applying knowledge base structure best practices can help users get answers faster in a self-service world. An effective knowledge base will: streamline the onboarding process. reduce impending support tickets. improve product experience. This article outlines the best practices for creating an ideal knowledge base structure. Let’s get started. TL;DR.
Nulab
MAY 25, 2022
It’s no secret that the workplace is changing. Data scientists at Ladders predict that 25% of all professional jobs in North America will be remote by the end of 2022, with remote opportunities increasing throughout 2023. With more and more people working remotely, the traditional office setup is rapidly becoming a thing of the past. And while this new way of working has many advantages, it also comes with its own set of challenges.
Userpilot
MAY 25, 2022
Have you ever wondered how to use behavioral metrics to boost your product growth? You can use behavioral analytics to understand what your users do inside your product and why they do it. But to do so, you first need to track the right metrics in the app. So, let’s find out what behavioral metrics are and how to use them to get invaluable product growth insights.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
Modus Create
MAY 25, 2022
Cyber security threats can lead to the loss of confidential information, disruption of essential services, and damage to your critical infrastructure. There are many potential cyber security threats, and it can be difficult to protect against all of them. Additionally, new threats are constantly emerging, making it a challenge to keep up with the latest risks.
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