Wed.Nov 17, 2021

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Discovery Hand-Offs Kill Momentum: Here’s What to Do Instead

Product Talk

One of the primary benefits of working in a product trio is we reduce the hand-offs between functional roles. In the old way of working, a business stakeholder communicated a need to a product manager, the product manager wrote requirements , handed them off to a designer, who then created designs, and then the requirements and the designs were handed off to engineers to implement.

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Built for you: Deeper insights, stronger customer engagement, integrations, and more

Intercom, Inc.

We stay in close conversation with our customers so we can find new ways to make Intercom even better for you and your teams. Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp!

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Mobile App Or Mobile Web: Key Decision Factors

The Product Coalition

So you’ve decided that mobile is important for your product but now you’re faced with the choice between whether to build a native app, build a mobile web app or make your existing web app more responsive. Sometimes it’s a straightforward decision, sometimes you have the luxury of just doing both in parallel, and other times it’s important to carefully evaluate the different factors that push you one way or the other.

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You can’t always get what you quant: Bringing numbers to life through user research

Intercom, Inc.

At Intercom, research, analytics, and data science informs everything we do. We build a deep, holistic understanding of our customers, employing user research to unite quantitative and qualitative insights. Every tech company wants to be more “data-driven”, to ensure their decisions are shaped by a robust customer understanding – a picture of their customers’ past, present, and future needs that can inform long-term company strategy.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Walkme Product Tours – All You Need to Know + Alternatives

Userpilot

Wondering if WalkMe product tours are worth the hype? It’s hard to argue with WalkMe’s reputation for digital adoption solutions. After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. Impressive? Definitely. But does that mean WalkMe is right for your company? Maybe, maybe not. This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs.

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Bootstrapping To 10 Million – The Story Of Kovai.co

Userpilot

A bootstrapped company led by a technical founder with no business background isn’t the typical description of a successful 8+ figure Saas business. Yet, Saravana Kumar used this exact formula to build Kovai.co. Kovai.co is a leading enterprise organization powering top companies worldwide, including the BBC, Novartis, and Pfizer. In barely a decade, the company has become an industry heavyweight with: 240+ members. 2,000+ customers. 5 products.

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The Difference Between Thought Leadership vs. People Leadership

ProductPlan

At times, product professionals fail to realize the similarities and differences between thought leadership vs people leadership. A compelling thought leader most likely started as a people leader, such as a manager or a director. In itself, leading is a sought-after position that requires specialized knowledge and experience. Professionals may decide to pursue a leadership position to lead a team and guide them towards primary objectives and milestones.

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To Ask or Not to Ask? How to Design Research for Difficult Questions

dscout People Nerds

Tips for matching the question to the method and identifying which inquiries can’t be researched.

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Process People Continued

svpg

In my last article, I talked about how one worrisome trend I am seeing is so-called “process people” using the vehicle of product ops to penetrate an organization, and take an otherwise useful function in a less than useful direction. The feedback I received was mainly people reporting that this is unfortunately very much what. View Article. The post Process People Continued appeared first on Silicon Valley Product Group.

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

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Level Up Your Usability Tests with SUS and SEQ

dscout People Nerds

See the pros and use cases for each technique and which caveats to look out for.

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Reverse Connect for Azure Virtual Desktops (AVD)

eG Innovations

There’s something common between AVD and eG Enterprise. Can you take a wild guess? Listening on open TCP ports is an extremely bad practice for cloud architectures, as it exposes products and services to accepting incoming messages from malicious parties. This is something eG Innovations avoids in our own products ( see details ). This is also a best practice adopted by Microsoft for Azure Virtual Desktops (AVD).

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ONE THING on User Journey Maps and Roadmaps

Product Culture

A user journey map is a smart way of understanding the customer needs that populate a good roadmap. A journey map simply described the steps your customer takes to fulfill a need. The steps they take on that journey are opportunities to make the customer’s life better. Those opportunities go on your roadmap as themes. The journey for a customer of ride share service Lyft might start with a need to go from point A to point B.

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Becoming the User

dscout People Nerds

Why we need to put ourselves in our users’ shoes both to better empathize and identify areas where can improve their experience.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Augmented Analytics Guide: Definition, Examples & Use Cases

Reveal

Reveal Embedded Analytics. While businesses continue making analytics and BI their top investment priority, new techniques, and trends emerge, making data analytics faster, easier, and even more powerful. . According to the global IT research firm, Gartner, one of the top data analytics trends to watch for moving forward is augmented analytics. The augmented analytics approach is sure to grow in the near future, as AI and ML become more intertwined in our everyday lives. .