Wed.Mar 20, 2019

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10 Time-Tested Tactics for Mobile Beta Test Planning

Centercode

When a mobile app is sluggish, unresponsive, or difficult to use, one of two things is likely to happen. One, it gets buried on a screen full of other apps and forgotten about. Or two, long press and uninstall. If your company is like most organizations, there’s a team running a mobile beta test to prevent either scenario. The difficulty in making a mobile app so seamless that users hardly realize they’re using it is that it takes an incredibly deep and nuanced understanding of the user experien

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Creating a Product Culture – Nick Ramsay on The Product Experience

Mind the Product

Prior to taking on the role of COO and CPO at Singapore-based financial portal MoneySmart, Nick Ramsay was a strategy consultant and product manager. In the last year, he’s grown the product team there from one to 10 product managers, and has been working on changing the culture and attracting the right kind of talent to his team. In celebration of the first #mtpcon in Singapore on 25-26 March 2019 , we also talked to Nick about Singapore, the product scene in Asia, and why you might want

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How to scale live chat (without spending a fortune or driving your team crazy)

Intercom, Inc.

If you’ve been reading this blog for the past few years, you’ll likely have heard a common refrain – the way people buy software is changing. The rise of smartphones, messaging, artificial intelligence (AI), and other groundbreaking technologies has led to a new set of expectations for buyers. We can now get exactly what we’re looking for in real-time, on-demand, whether that’s scheduling a ride, booking a place to stay or renting a movie.

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Miro CMO Barbra Gago on rebranding a hypergrowth startup

Miro

Barbra Gago on rebranding a hypergrowth startupInvesting in brand–and re-branding–can result in long-term, exponential returns for a company. But evolving a familiar and beloved identity can create some unique challenges. Read why CMO Barbra Gago rebranded RealtimeBoard to Miro, the value it creates for customers and the community, and learn about the things to consider […].

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Leaving a Job? 5 Keys to Leaving a Positive Last Impression

ProductPlan

I’ve spent the past year as Marketing Coordinator at ProductPlan learning new skills, developing friendships, and working closely with a small team that achieves A LOT. It truly has been an invaluable experience for which I’m very grateful. Deciding to leave this company has not been easy. But it’s time for my next adventure. I’ve decided to act on a long-time desire to move to New York City, where I will continue my marketing career and pursue my passion for music and so

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The Well-Curated User Research Resource Roundup You've Been Looking For

dscout People Nerds

The most useful resources for UR and UX pros…bookmark now, thank us later.

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Demystifying Product Management

The Product Coalition

If there is one blanket statement that can apply across the entire field of product management?—?it is that the PM role and its expectation differs at every company, for every product, and for every team. But for new entrants in the product management world, there isn’t a good mental model to guide them on how to start building in their new role. In my five years in product management, I think I’ve come up with one.

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Product Love Podcast: Maggie Crowley, Director of Product Management at Drift

ProductCraft

This week on Product Love, I talked to Maggie Crowley, the director of product management at Drift. Drift is a conversational marketing and sales platform that is trailblazing a new way for businesses to buy from businesses. Fun fact: Maggie is an Olympian. Maggie discovered product management during an internship at Google. Although she didn’t. The post Product Love Podcast: Maggie Crowley, Director of Product Management at Drift appeared first on ProductCraft by Pendo.

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Miro CMO Barbra Gago on rebranding a hypergrowth startup

Miro

Barbra Gago on rebranding a hypergrowth startupInvesting in brand–and re-branding–can result in long-term, exponential returns for a company. But evolving a familiar and beloved identity can create some unique challenges. Read why CMO Barbra Gago rebranded RealtimeBoard to Miro, the value it creates for customers and the community, and learn about the things to consider […].

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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3 Ways to Structure Your Customer Health Score (No Usage Data Required)

Gainsight

When I think about health scores, it’s hard not to picture the analogy that’s built into the name: health. In the health analogy, customers are like patients and Customer Success Managers (CSMs) are like doctors. CSMs do tests and measure signals to diagnose any “diseases” and prescribe the right treatment to reduce risk and improve customer outcomes.

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How to Ace the Dreaded Whiteboard Challenge

dscout People Nerds

And what to do when you’re faced with one…

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Celebrating our diversity – how Inter-communities foster inclusion and belonging at Intercom

Intercom, Inc.

Inclusive workplaces are created. They don’t materialize out of thin air, and they aren’t a guaranteed byproduct of financial success. A welcoming office is sparked by a sense of wanting to belong, one that must be nurtured. We foster belonging at Intercom by celebrating our differences. We believe in giving expression to our full depth as human beings – both in and outside of the office.

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February 2019 Product Update

Indicative

You requested, we delivered! Here is our February recap of the latest product releases: Funnel trends over time. You can now compare your funnel analyses over specific periods of time. Using the Trends feature allows you to view the absolute and percent change of your funnel, making it easier to identify positive and negative results. Learn how! Query builder upgrade.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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What is new in Leo 0.6?

Roy Madden

This is a summary of the changes we’re pushing out today as part of Leo 0.6 Beta. We pushed Leo 0.5 to a limited beta in early March and collected lots of interesting feedback. The team is listening and crunching through all that feedback and adapting Leo to improve UI/UX as well as the relevance of the underlying machine learning models. Here is a summary of the changes we’re pushing out today as part of Leo 0.6 Beta.