Wed.Aug 25, 2021

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When Should You Kill A Product Feature

The Product Coalition

A lot of the product management literature focuses on frameworks that help you choose the best feature, developing it, shipping it, and… Continue reading on Product Coalition ยป.

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Built for you: Improved reporting, integrations, mobile experience, and more

Intercom, Inc.

Weโ€™re always adding more and more improvements to Intercom. We want to enable both you and your customers to have the best experience. Over the last few months, weโ€™ve released a bunch of new updates across everything from reporting to integrations to the mobile experience. Weโ€™ve also been hard at work adding additional customer engagement features. This means that Intercom is getting more powerful and better for your customers โ€“ and your business โ€“ every day.

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How to Be an Incredible Release Train Engineer in Less Than 24 Hours?

The Product Coalition

RTE always seeks answers to 3 mindful questions. Continue reading on Product Coalition ยป.

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Pushing Ethnographic Research at the Times of Remote Work

UX Studio: Product Management

With the COVID-19 pandemic and the world changing around us, I began to wonder how the work we do as UX Researchers is impacted and, more importantly, what we can do to improve the world through human-centered design. The enormous impact of the coronavirus outbreak on UX Research got explored in innumerable blog posts , articles in journals , and online workshops that have appeared over the year.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. Itโ€™s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Book Review โ€“ Exponential โ€“ Azeem Azhar

Business of Software Conference

Book Review – Exponential – Azeem Azhar. Azeem Azhar is speaking at BoS Online Fall, 27-29 September ! If you saw his talk at BoS Europe in 2016 on whether we should be worried about AI and Machine Learning , you will be as excited as I am and know he is a phenomenal thinker and speaker. I’ve been super-privileged to have just read an advance copy of Exponential , Azeem’s new book, published September 7.

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What is Captive Product Pricing?

ProductPlan

What Is Captive Product Pricing? For instance, captive product pricing is a pricing strategy devised to attract a large volume of customers to a one-time purchase of a lower-priced core (or main) product that requires accessory (or captive) products for the main product to function. Consequently, companies might initially lose core product sales. For example, they may eventually enjoy increased revenue and sales through the recurring purchases of more expensive accessory products.

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Elevate Your Moderated Research with an Interview Guide

dscout People Nerds

Donโ€™t let moderated research get the best of you, weโ€™ve found your secret weapon. Interview guides keep key questions at the forefront and ensure your best insights are never cut short.

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Better feedback forms scale the quality and quantity of customer feedback

Usersnap

Which feedback form works best when collecting feedback and opinions from customers? Weโ€™ve long asked this question without good answers. When starting, we realized ~3% of our customers responded to our long survey forms. Sound familiar? . We switched our approach, and even parts of our product. The result? Response rates exploded to ~20%. Not bad huh?

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Product Love Podcast: Brendon Stead, SVP of Product Development and Engineering at Sound United

ProductCraft

This week on Product Love, I sat down with Brendon Stead, the SVP of Product and Engineering at Sound United. Brendon has spent his career delighting consumers by delivering world-class, audio-visual components in product management and development roles. Over time, Brendon has launched JBL, Harman Kardon, Infinity, Mark Levinson, Altec Lansing, Denon, Marantz, and HEOS.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Why Do Product Manager Value Equations Suck?

DevelopmentCorporate

Value equations describe the quantitative and qualitative benefits a customer can receive from implementing a software product. They answer the buyerโ€™s inevitable question โ€œWhatโ€™s in it for me?โ€ Recently I worked with a SaaS company that had what I considered to be a cool product. They struggled to crisply and credibly explain what value customers would get.

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ONE THING on Changingย Agile

Product Culture

"These days, agile is essentially the law of the land if youโ€™re in product management. But the resulting emphasis on sprints and short-term planning can lead to a lack of a larger product vision. It's also often incompatible with the longer planning cycles of enterprise customers and partners." I enjoyed this article in First Round Review. "The key is to take a two-pronged approach: 1) articulate a long-term product vision, but 2) establish a culture of flexibility when it comes to the details.

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The Importance of Customer Feedback to Your SaaS Business: 9 Big Facts

Usersnap

Are you part of a SaaS company? You know better than anyone how challenging this can be. Especially because in critical moments, you rely on the importance of customer feedback to grow your profits. There are a multitude of SaaS businesses springing up, as businesses continue to become more digital. The customer problems solved by these SaaS businesses are diverse, but for sure there is competition among them.

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How to Build a Scalable User Onboarding Process

Gainsight

Your product onboarding process is the initial spark that increases engagement and fuels product growth. Unfortunately, as your product and company grow, itโ€™s easy to lose touch with users, and losing touch can quickly snuff out product growth. Thatโ€™s why itโ€™s critical to craft an onboarding program that scales and maintains forward momentum, even as processes expand.

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How to Build an Experimentation Culture for Data-Driven Product Development

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

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How do you plan a product roadmap? #FWDRadio

NextBigWhat

How do you plan a product roadmap? Is there a better way? Listen to this perspective from Praful Poddar on his experience workign with different teams – right from product management to engineering, marketing and leadership. By the way, Praful Poddar is also a contributor on FWD app , that enables to learn product management skills (and more) without burning a hole in your pocket.

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Customer Video: Lesson Planet

ProductPlan

The post Customer Video: Lesson Planet appeared first on.

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Intercom turns 10: Highlights from our first decade

Intercom, Inc.

This month marks 10 years since Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee launched Intercom and began their mission to make internet business personal. We have achieved a great deal in the past decade โ€“ we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers.

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Customer Video: Citrix

ProductPlan

The post Customer Video: Citrix appeared first on.

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Reimagined: Building Products with Generative AI

โ€œReimagined: Building Products with Generative AIโ€ is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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Cohort Analysis โ€“ The Ultimate Guide for SaaS

Userpilot

A cohort is a group of users with common characteristics or experiences over a defined period. Cohort analysis is a type of behavioral analytics where you group user data into different cohorts to better track and understand user behavior. It is also called customer churn cohort analysis or customer retention cohort analysis. Cohort analysis helps you detect emerging patterns across a user's life cycle and tailor your decisions to the needs of specific cohorts.