Nulab

OCTOBER 27, 2021

Think collaboration quotes are cheesy? That’s okay! We still believe some good collaboration quotes have their places in our work! Teamwork is a nightmare when it goes wrong. People shouting over one another, that one person who takes on the role of leader ( even though no one asked ), the trio who’ve made a clique, the social loafer… It’s no wonder ‘now we’re going to get together in teams’ often sends groans rippling around the room.

Development 88

Development Management Management 88

The Product Coalition

OCTOBER 27, 2021

Discover the five decentralized IDO and VC launchpads that are gaining traction this year. If you have been in the crypto world for a while, you know that whoever gets in early wins big. However, keeping an eye on promising crypto investments can be challenging. Certain crypto platforms help investors discover early-stage crypto projects before they enter into the mainstream.

Technical Review 167

Technical Review Systems Review Research Software Startups 167

Intercom, Inc.

OCTOBER 27, 2021

With increasing conversation volumes and mounting customer expectations, support teams need a way to ruthlessly optimize their support strategy for maximum efficiency and CSAT. Last year we announced the Conversational Support Funnel – a powerful framework to help your support team to get ahead of known problems with proactive support , automatically answer simple, repetitive queries with self-serve support , and resolve complex issues with a human touch.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Strategyzer

OCTOBER 27, 2021

Every organization needs to reinvent itself to survive over the long term. Some are in a stronger position to do this than others. There are three areas you need to consider if you want to quickly assess your company. They are leadership support, organizational design and innovation practice.

Leadership 130

Leadership Positioning Management Management 130

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

Customer Experience

Mixpanel

OCTOBER 27, 2021

Promo is a leading video creation platform for small and medium-sized businesses. Yariv Azatchi is the chief technology officer at Promo and is the man connecting between the products and data in the company. In this interview, we discussed the effects of the pandemic on their business, the challenges they’ve faced, and how they’ve adapted to them while keeping value at the core of their operations.

Customer Experience 98

Customer Experience Data Visualization Reporting Tools Research Software 98

UserInterviews

OCTOBER 27, 2021

A practical intro to building a participatory research practice, running workshops, and co-creating with stakeholders and participants.

UX 98

UX Workshop 98

Bryce York

OCTOBER 27, 2021

Surprisingly, there isn’t a universal or formal definition of the product development lifecycle. If you’re a product manager looking for a framework to structure your product development lifecycle, focus on these four key phases: Discovery. Planning. Execution. Evaluation. With over a decade of product management experience in early and growth-stage startups, I’ve been through this process more times than I can count!

Development 52

Development Product Research Customer Experience Framework 52

PMLesson's Ace the PM Interview

OCTOBER 27, 2021

Whiteboarding is common throughout tech interviews for many different roles as few other tools allow candidates to illustrate their thoughts visually in an efficient way. System design questions, commonly asked of software engineers, engineering managers and technical program managers, are infamously ambiguous and complex – practically made for whiteboarding.

Systems Review 52

Systems Review Data Visualization Technical Review Reference 52

ProductCraft

OCTOBER 27, 2021

You might well think that at this point in his career, Ring founder and chief inventor Jamie Siminoff would be content to rest on his laurels. And you’d be wrong. Siminoff’s story is now well known. While working on inventions in his garage in 2011, he came up with the idea for a doorbell that. Read more » The post Ring shows why putting mission at the center of your product matters appeared first on ProductCraft by Pendo.

52

52

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

Product Management

Product Culture

OCTOBER 27, 2021

Just in time for Halloween, we have a scary objectives and key results (OKRs) story! In this ghost story, different departments are at cross purposes! Evil cackles all around. I once worked with a company where the QA team was rated (and bonused) on the number of bugs filed. Meanwhile, the developers were bonuses for shipping on time, and the Product team was bonused on how many features they shipped.

Events 52

Events Customer Experience Development 52

Centercode

OCTOBER 27, 2021

The first step in building a product that solves problems is understanding what problems exist for your customers and how they're attempting to solve them. Technographics are a critical part of that understanding.

User Testing 52

User Testing Product Research Testing 52

eG Innovations

OCTOBER 27, 2021

Wat valt mij op in de markt van IT performance monitoring? – door Renne Bots. Ik ben nu ruim 8 jaar werkzaam in de markt van IT performance monitoring en heb gemerkt dat er vele oplossingen aangeboden worden. Er zijn partijen die al vele jaren zich focussen op deze markt en er zijn de diverse nieuwkomers in de markt. Er zijn oplossingen beschikbaar die nog steeds gebaseerd zijn op een concept van 25 jaar geleden en er zijn oplossingen die modern en innovatief zijn.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience Customer Feedback 52

airfocus

OCTOBER 27, 2021

Customer feedback is one of the best ways to streamline your business with data. Once you start collecting data, it can feel like improvement is inevitable.

User Testing 40

User Testing Customer Feedback Management Management 40

Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development! Join us for an enlightening session to empower you to lead your team to greater heights.

Product launches

ProductPlan

OCTOBER 27, 2021

The post Product Roadmap Strategy Workbook appeared first on.

Roadmap 52

Roadmap Strategy 52

NextBigWhat

OCTOBER 27, 2021

Follow @TrungTPhan.

Product Management 52

Product Management Product Manager Management Management 52

ProductPlan

OCTOBER 27, 2021

The post Product Roadmap Strategy Workbook appeared first on.

Roadmap 52

Roadmap Strategy 52

Intercom, Inc.

OCTOBER 27, 2021

?. Gone are the days of siloed customer operations , where sales lands a deal and hands it off to another team. The customer journey doesn’t end with a purchase, and if you’re not actively working to delight and retain your customers , sooner or later, you’ll have a leaky bucket on your hands. As our very own Chief Revenue Officer, Leandra Fishman , puts it, “sales is more fun when you get to tie in the satisfaction of a great support experience.” Leandra joined Intercom

Reporting Tools 129

Reporting Tools Customer Communications Customer Experience Books 129

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

Data Visualization

Userpilot

OCTOBER 27, 2021

What is expansion MRR and how can you increase this important SaaS metric? Expansion monthly recurring revenue is the additional revenue you generate from existing customers through upsells, cross-sells, or add-ons. This article is going to teach you: How to calculate your expansion MRR. Why expansion revenue is important. How expansion MRR drives negative churn (which is actually a good thing!).

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98