Tue.Feb 12, 2019

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Customers, Internal Delivery, and Trust

Johanna Rothman

Your customers can't take your product more often than once or twice a year. Because the product doesn't need to leave the building, the teams don't release internally. Nor do the teams demo on a regular basis. The teams miss the feedback loops so critical for an agile approach. Their agile transformation falls apart. Rethink Your Definition of Customer.

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Why Product Thinking is the Future for Product Management

Mind the Product

I believe the future of product management is product thinking. And product coaching is how we get there. I have worked with in product for most of my career. Building products for big corporates, small startups and scale-ups. Mostly I have been on the consulting side, meaning I have always had to hand over what I have built to someone else. What I have seen, is that both startups and big corporates have issues in understanding how to be more product-led without the right mindset and framework.

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Why SaaS growth isn’t just about acquiring new customers

Intercom, Inc.

Unless your business is transactional, nurturing your existing customers should be just as important as acquiring new logos. The way I see it, closing a deal is just the first step. It’s what comes after – onboarding, upselling and cross-selling, renewal – that determines your customers’ ability to grow with your product and, consequently, the fate of your own growth.

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Positive Trends in Product Management

The Product Guy

Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. Watch now and see why she is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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How to Make Connections That Count — Advice From a Silicon Valley Veteran (and Introvert)

First Round Review

Karen Wickre is routinely described as someone who knows everyone, even though she admits to being an introvert. Here, she shares three no-pressure networking strategies from her new book, unveiling the templates, tactics and exercises that have turned her into one of the most connected veterans of Silicon Valley.

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Slytherin’ some Harry Potter references your way…

The Product Coalition

Follow us on Twitter and Instagram for more updates :) Slytherin’ some Harry Potter references your way… was originally published in ProductCoalition.com on Medium, where people are continuing the conversation by highlighting and responding to this story.

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How to Enhance Your Product Management Super Powers

Revulytics

As you pause for a moment to take a sip from your “I’m a Product Manager, What’s Your Super Power?” coffee mug, consider a challenge that may require some super- human type thinking: are you a technical or a strategic product manager? I read with interest an article on CMS Wire about how many organizations are rethinking the product management role.

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Close Your Eyes and Imagine a Strategy. Let Me Guess: Got Nothing?

The Product Coalition

Close your eyes for a minute and imagine a strategy. Are you imagining a simple, specific document you refer to for helpful guidance that summarizes your company’s north star? Or are you imagining absolutely nothing? Don’t blame yourself. In Michael Porter’s books, or anywhere else, I haven’t been able to find many examples of what a strategy should look like.

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For Black Ops, a few chatbots created a reputation. Listening to customers made it a business.

Mixpanel

By 2015, Matthew Black was a veteran of the startup world. He’d founded two companies; one exited successfully (“a cool ride”), one didn’t (“a colossal failure”). He was ready for a new challenge. His plan, as he recounted to us was “to build a hybrid agency that would leverage technology to build mobile and web experiences for customers.”. He assembled a team, and thus, Black Ops —a certified Mixpanel partner —was born.

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From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success

Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

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The Power of Prioritization

The Product Coalition

Photo by Jessica Ruscello on Unsplash Task tedium. This is what I call my daily battle with a seemingly insurmountable list of tasks. I feel it captures the state in which I constantly find myself. Facing a pile of to-dos that only grows and never seems to shrink. And it truly is a battle. How to manage them, how to organize them, and (most difficult) how to prioritize them.

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Centercode User Group ‘19: Fresh Perspectives on Beta Testing

Centercode

The spread of talent within the Customer Validation industry makes for brilliant conversations. These gatherings are rare, but each one offers incredible insights into both the state of Beta Testing and the professionals leading the charge. That’s in part why the Centercode User Group is one of our favorite events of the year. The attitudes and energy of the professionals we have the privilege to work with show how much passion there is for building better products.

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The State of Product Leadership 2019

ProductCraft

When you think of a great product manager, what images come to mind? Is it the knowing gaze of the rare creative genius, the Jobsian visionary who can see around corners and intuit customer needs? Or is it the more businesslike countenance of the overscheduled journey(wo)man whose brilliance lies in pattern-matching and decision-making? According to this.

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Adding Profile Photos with Gravatar

CardBoard

Use Gravatar to add profile photos in CardBoard. Did you know that you can add more personality to your CardBoard account using Gravatar’s profile photo feature? It is quite simple! Just follow these three simple steps: STEP 1: Create a WordPress Account. Head over to WordPress and create an account. Be sure to use the same email address in WordPress as CardBoard.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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The Best Way to Boost Your Customer Success Career

Gainsight

So it’s starting to look like a pretty ingenious career move to get into the customer success profession. On LinkedIn’s latest jobs report— the most promising jobs of 2019 —Customer Success Manager clocked in at number six. And that’s all part of a larger, worldwide trend toward customer success as a new frontier of business—and gainful employment.

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Release Frequency: A Need for Speed

Split

If your release train is moving slower than you would like, take a look at the three essential ingredients you should have. There is no debate that engineering teams everywhere are moving faster than ever before. If we rewind just 20 years, it took Microsoft two years to build Windows XP and it was shipped as a CD. Since then, the industry has turned it up a notch in velocity every five years.

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Through Google Glass, darkly

Obo

Revolutionizing the way we connect to each other through technology is a gargantuan task. [1] But that's the goal of Google X's projects, including its 2013 flop, Google Glass. How did Google, a company known to be quantitative and data-driven, invest so much into a product that failed? They probably didn't have an adequate product planning system in place.

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Love is in the air: How to win your customers’ hearts

UserTesting

Consumers hearts are more fickle than ever. When it comes to great experiences, they know that there are plenty of fish in the sea. According to Capgemini, nearly 1 in 5 people stopped purchasing from a company altogether when it … The post Love is in the air: How to win your customers’ hearts appeared first on UserTesting Blog.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Through Google Glass, darkly

Obo

Revolutionizing the way we connect to each other through technology is a gargantuan task. [1] But that’s the goal of Google X’s projects, including its 2013 flop, Google Glass. How did Google, a company known to be quantitative and data-driven, invest so much into a product that failed? They probably didn’t have an adequate product planning system in place.

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11 Key Competencies to Look for When Interviewing Product Management Candidates

ProductPlan

Hiring a new product manager is definitely more art than science. There aren’t many quantifiable indicators of future success, as a product manager’s “ soft skills ” are often way more important than their technical chops. So how do you properly vet and interview a product management candidate to be sure you’re entrusting your product to the right person?

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Is Agile Product Development Right for Your Team?

The Product Coalition

OK, everybody knows Agile is one of the best product methodologies out there. Right? Well, for those who are unsure about what Agile Product Development means, this post will refresh their memory first. Indeed, it has been a while since Agile was first popularized by a manifesto from product developers. The true question is: is Agile product development right for your team?

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4 Ways Product Teams Can Make Customers More Successful

Gainsight

We all know how it works…a fledgling SaaS company releases a minimally viable product and starts bringing on customers. Early customers help shape the direction of the product and before you know it, a Customer Success team is created. The CSMs start doing Executive Business Reviews (EBRs) and the product road map is the crutch used to schedule the meeting.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.