Tue.Jul 28, 2020

Scaling from 60 to 1,000 People

Mind the Product

TransferWise was formed in 2011 out of frustration with the expense of sending money overseas. Unlike the banks, we display our fee upfront and deduct it before currency conversion. We use the mid-market exchange provided by Reuters with no mark-up, so there are no nasty surprises for customers.

Using The Bounce Rate Test For Measuring Your Product/Market Fit

The Product Coalition

The bounce rate is the percentage of users who visit a page on your product (for example, your home page) and then leave it before taking any primary action, such as registration or starting a free demo. It is a commonly used metric in traffic analysis.

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Leading Teams to Success – Christina Wodtke on The Product Experience

Mind the Product

Teaching something is hard – to do it well, you need both an incredible command of the subject and great communication skills. Teaching in the form of a narrative story?

Estimates Anchor Expectations; Forecasts Include Uncertainty

Johanna Rothman

What happens when you use the word “estimate?” ” For many of my clients, “estimate”== guarantee. Which is not what those words mean. Even if you update the estimate based on data, too many managers still want to know, “When will it be done ?”

Social Collaborative Management: Harnessing the Power of the Many

Speaker: Peter Taylor, Speaker & Author of The Lazy Project Manager

Social Collaborative Management aims at delivering, at the enterprise level, a common goal for the business while harnessing the performance advantages of a collaborative community. This is a vital paradigm shift that many organisations are trying to understand right now - balancing traditional work and centralised leadership against the value of decentralised teams and trust. But the principles of harnessing collective power, collaboration, and community build an underlying ‘constant change’ capability that is critical in today’s new work environment.

How to Create an Agile Community of Practice

The Product Coalition

TL;DR: Creating an Agile Community of Practice Creating an agile community of practice helps winning hearts and minds within the organization as it provides authenticity to the agile transition?—?signaling signaling that the effort is not merely another management fad.

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7 Ways to Help Prevent Churn for Your SaaS Company

The Product Coalition

Customer churn is a crucial metric to every SaaS business that Product managers, account executives and sales reps try to keep as low as… Continue reading on Product Coalition ». product-management salesforce-productivity productivity goals saas

Building a 360 Customer View Through Digital and Physical Channels

ProductCraft

For many years, service-based companies such as banks and financial institutions have been using KYC (Know Your Customer) as a key metric representing how much information they have on their customers (within the boundaries of the business relationship).

Media Product vs The Rest: The High Leverage Phenomenon In Media Products

The Product Coalition

Hulu purchased the rights of Seinfeld in 2015 for $150 Million. For the same deal after 4 years Netflix wrote a check of $400 Million. During these 4 years, neither Larry David nor Jerry Seinfeld (creators of Seinfeld) has done any new work for the show.

Humans Are Awesome/Terrible At Risk Management | Andy Ellis, Akamai | BoS USA 2019

Business of Software Conference

Andy Ellis, Akamai. Humans are horrible at risk management! How are we even still around? We’re now the dominant species on the planet. Andy shares his thoughts on why humanity has significant advantages in making rapid, generally correct risk choices.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Essential books for Product Managers

The Product Coalition

Don’t steal like an artist, learn from the masters. Continue reading on Product Coalition ». ux books product-management product learning

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Testing Product Names for SaaS: How to Choose Names for New Features

Usersnap

Having a great SaaS name places you in a great location on this map, closer to your target customers and farther away from your competitors, which is exactly what your unique brand needs.

Corona Dashboard: putting the Health in Health Metrics

The Product Coalition

What Product Managers can learn from the Dutch Government when setting up (Product) Health Metrics. Continue reading on Product Coalition ». leadership business-intelligence technology coronavirus product-management

From Code to Customers: How to Transition from Developer to PM

Izenda

It’s human nature. We all want to go beyond our current position, work hard, get promoted, and move up the proverbial ladder. Even if we don’t particularly like the business we’re in, many of us will still work hard to advance, thinking “When I get to the next step – it’ll be better.” And, hey, it usually is. Promotions mean more control (and more money) and to most people, that’s better. Developers are humans too (I think).

The North Star Playbook

Every product needs a North Star. In this guide, we will show you the metrics product managers need to tie product improvements to revenue impact. If you are looking for a more-focused, less-reactive way to work, this guide is for you.

My Daily Mental Health Routine as a Remote Startup Leader

The Product Coalition

Actions to stay centred in an overwhelming remote-first world Continue reading on Product Coalition ». productivity leadership mental-health startup remote-working

The secret to building consistently excellent products? Deep user insights

ProductBoard

If you’ve visited the productboard blog before, you’ve probably come across “deep user insights” more than once. When we use this term, we mean that the entire product team has a shared understanding of what users really need, and builds the right products as a result.

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Three Qualities I Look for in a Great Product Manager Candidate

The Product Coalition

They dare to propose big bets backed by intuition Continue reading on Product Coalition ». work technology startup business product-management

How the CJEU Decision on Schrems II Affects Amplitude Customers

Amplitude

On July 16, 2020, the Court of Justice of the European Union (“CJEU”) published its ruling on the Schrems II case. The CJEU concluded that the EU-US Privacy Shield framework is invalid.

How to Choose the Best Embedded Analytics Solution to Modernize Your Application

If you are looking to modernize your application to improve competitiveness, then one of the quickest wins you can have is to embed sophisticated analytics that will wow your existing and prospective customers.

Importance of A Holistic Product Function in A Startup

The Product Coalition

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values.

Your next wave of growth will come from conversational relationships

Inside Intercom

No one ever starts a business intending to provide a poor customer experience. But until recently, technological limitations meant that we, as business leaders, faced an impossible choice as our companies grew. Either stay personal with customers or get efficient.

Do Your Meetings Serve You Well?

The Product Coalition

As product managers, you most likely spend your day in and out of meetings. This is how we make things happen. This simple tip can… Continue reading on Product Coalition ». collaboration communication product-management storytelling deepproduct