Intercom, Inc.

AUGUST 26, 2020

As support teams look to the year ahead, there’s no shortage of priorities to juggle – from team efficiency, to customer experience, to business impact. New research from Intercom reveals how support leaders are striking a balance. Today support teams have a full plate. Customer expectations are on the rise and, at the same time, all parts of the business are facing increased pressure to operate more efficiently and at lower cost.

Customer Experience 233

Customer Experience User Testing Research Software Reporting Tools 233

Mind the Product

AUGUST 26, 2020

Watch on YouTube | Listen on Soundcloud | Watch on Vimeo | View other Mindset episodes Rosemary King welcomes Matt LeMay to Mindset. Matt has worked in product for Bit.ly, various music startups, and now runs his own agency Sudden Compass. He is also the author of Product Management in Practice and Agile for Everybody. [.]. Read More.

Framework 124

Framework Agile Startups Product Management 124

Mixpanel

AUGUST 26, 2020

Today’s digital economy relies heavily on software products that make generating and collecting data easier than ever before. In fact, the total number of publicly available mobile apps is estimated to be around 9 million, with each app generating tons of data on the behavior of each of its users. But, of all the data created across the entire user journey, product usage data is arguably the key to unlocking user insights.

Data Visualization 126

Data Visualization Customer Feedback Analytic Tools Feedback Software 126

Amplitude

AUGUST 26, 2020

The difference between a healthy, growing business and one that does not scale comes down to your customer retention. Retention reinforces monetizations, helps acquisition and is the real secret to true growth. Below, we share how to calculate your customer retention rate along with three strategies that will increase your customer retention. How to Define Customer Retention Rate.

User Testing 114

User Testing Customer Experience Analytic Tools Research Software 114

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

ProductCraft

AUGUST 26, 2020

Product Love · James Norwood, product leader and advisor: product marketing This week on Product Love, I sat down with James Norwood, a C-level executive and operational and strategy advisor at various firms. He’s been in the software industry for more than thirty years and has experience with just about every facet of the business. Read more » The post Product Love Podcast: James Norwood, Product Leader and Advisor appeared first on ProductCraft by Pendo.

Strategy 84

Strategy Product Marketing Marketing 84

Amplitude

AUGUST 26, 2020

The difference between a healthy, growing business and one that does not scale comes down to your customer retention. Retention reinforces monetizations, helps acquisition and is the real secret to true growth. Below, we share how to calculate your customer retention rate along with three strategies that will increase your customer retention. How to Define Customer Retention Rate.

User Testing 59

User Testing Customer Experience Analytic Tools Research Software 59

UX Studio: Product Management

AUGUST 26, 2020

When a voluntary initiative tries to help local businesses, and they need you to design the product in less than two weeks, it’s everything but usual. Here’s how we approached this seemingly impossible task and what we’ve learned. Content: The Pakk idea ( Summary ). Approach and plan ( Methodology and project plan ). Designing Pakk ( The project itself ).

User Testing 55

User Testing Research Software Feedback Software Product Research 55

Agile Velocity

AUGUST 26, 2020

Agile transformations are either never-ending, constantly restarting, or “finished” before they have started to impact business results. This has created transformation fatigue for many individuals and organizations. In this free 1-hour webinar, David Hawks will share 6 keys to a successful Agile transformation. Join us for our next webinar with David Hawks at 12 PM CST on September 23, 2020. .

Webinar 55

Webinar Agile Leadership 55

Atomic Spin PM

AUGUST 26, 2020

There are many different philosophies and management styles when it comes to developing a new product. Knowing and incorporating different concepts will help you continue to grow as a technical product owner and will increase your ability to successfully build, deploy, and manage software. In this post, I’ll introduce four concepts that I’ve used in the past to shape and deliver software products successfully.

Feedback Software 52

Feedback Software Product Management Product Manager Customer Experience 52

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing

Product Solving

AUGUST 26, 2020

Thanks for being a subscriber to Product Solving! Don’t keep all the knowledge to yourself, share with a friend or colleague so they can join too! Share I am intending to share the results of the survey from two weeks ago next Wednesday and announce some plans for Product Solving moving forward. Make sure you are subscribed so you don’t miss out!

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

Atomic Spin PM

AUGUST 26, 2020

There are many different philosophies and management styles when it comes to developing a new product. Knowing and incorporating different concepts will help you continue to grow as a technical product owner and will increase your ability to successfully build, deploy, and manage software. In this post, I’ll introduce four concepts that I’ve used in the past to shape and deliver software products successfully.

Feedback Software 52

Feedback Software Product Management Product Manager Customer Experience 52

TSIA

AUGUST 26, 2020

If you have followed TSIA for any length of time, you have probably seen data from Thomas Lah’s Technology & Services 50 Index, which tracks financial KPIs from 50 of the largest, publicly traded, global providers of technology services. His findings are very clear: The source of revenue for these companies is shifting from capital procurement of product to services and procurement of products sold as a service.

Data Visualization 52

Data Visualization Management Management Technology 52

Arkenea

AUGUST 26, 2020

Technology has proven to be integral for ensuring practice efficiency. Here's the complete guide for you to unlock the same within your medical practice. The post The Ultimate Tech Guide For Effective Practice Management appeared first on Arkenea.

Management 52

Management Management Technology 52

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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

Product Management

Innovatemap

AUGUST 26, 2020

If you’re founding a tech company today, there’s a good chance you’re familiar with product-led growth (PLG) and ready to build your product with that in mind. If not, you’re probably thinking “I just want to grow like Slack did” or “I want people to start using my product without a lot of hand-holding.” In either case, you’re lucky because you are founding a tech company from the new digital product playbook.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 52

Modus Create

AUGUST 26, 2020

One of the most difficult decisions product managers make is how to measure customer success. There are myriad different ways, but ultimately the success of your digital initiative is at stake. We recently did this on one of our key projects for an industry-leading non-profit – and hopefully sharing our decision making process and results can be helpful in your endeavors.

User Testing 59

User Testing Framework Analytic Tools Customer Experience 59