Tue.Feb 04, 2020

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The Pillars of Product-Led Customer Success

ProductCraft

It’s harder to acquire new customers than ever. According to Profitwell’s survey, customer acquisition cost (CAC) in the B2B industry has grown by more than 70% over the last five years. Therefore, knowing how to retain your customers and making sure that they’re getting the most value from your product is crucial. In today’s market, Read more » The post The Pillars of Product-Led Customer Success appeared first on ProductCraft by Pendo.

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3 Prioritization Techniques All Product Managers Should Know

The Product Coalition

Prioritization and how to do it right remains one of the biggest questions for Product Managers. In our weekly AMA sessions , top Product Managers across the board are asked for how they approach prioritizing features, and how to communicate priorities for stakeholders. If you’re completely confused about prioritization and how to make it work for you, these are three of the most common and popular methods.

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Are you a Builder or an Optimizer?

Mind the Product

As I’ve moved through various product roles over the last 10 years, I’ve come to realize that there are two types of product people – builders and optimizers. I fall very naturally and easily into one of these types and have found that it can be helpful to think about my own skills and career progression through the lens of theses two types for the following reasons: Confidence – identifying your inborn talents and strengths helps to build confidence.

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Trailblazing Women in Product Management: Denise Hemke, VP, Analytics Product Management and Strategy at Workday

280 Group

In honor of International Women’s Day, 280 Group is hosting a panel discussion on how trailblazing women paved their way into Product Management. Hear from PM veterans, like Denise Hemke, their success stories, lessons from past failures, candid feedback on how to tackle gender parity in PM, and actionable insights to move forward with. Read our interview with Hemke below for a bit of background, then sign up to see her in person at the event!

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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Know when to ask for help with the 15 Minute Rule

Intercom, Inc.

An inevitable fact of life is that no matter what team you work on, you’re guaranteed to run into problems you get stuck on. Whether you’re a customer support representative or a product engineer, you will encounter issues and problems that you just don’t have the answer to. In these situations, you essentially have two options: You can try to persevere with the problem until you find a solution.

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Building an API for powerful customer data analysis

Intercom, Inc.

Today we’re delighted to launch our brand new API version 2.0 , which makes it easier for our customers to pull, analyze, and update Intercom contact and conversation data. This will more easily allow our customers to transform their data into valuable performance reports and business insights. It consists of an overhauled Conversations API, as well as brand new Contacts and Data Attributes APIs.

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After 15 Years as a Product Leader, CEO and Now VC, Here’s the Advice I Always Share with Future Founders

First Round Review

As he makes the transition from operator to investor, Todd Jackson looks back on his career at Google, Facebook, Twitter, and Dropbox (as well as his own chapter as a startup founder) to offer tactical takeaways and frameworks for company builders and product leaders alike.

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Better Product Development: 7 Essential Articles from Harvard Business Review

The Product Coalition

From “Jobs to be Done” to “Project Premortems,” here are seven essential reads for anyone working in new product development. Enjoy! Continue reading on ProductCoalition.com ».

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How to user test your Testflight beta app with TryMyUI

TryMyUI

Looking for a way to run usability testing sessions and get feedback on your Testflight beta app? You can do it on TryMyUI – here's how. The post How to user test your Testflight beta app with TryMyUI appeared first on TryMyUI Blog.

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The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication

Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. But fret not, this webinar is your key to effective product development! Join us for an enlightening session to empower you to lead your team to greater heights.

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Talk the Walk

The Product Coalition

Express your thoughts and beliefs to become a better professional When people are thinking about self-branding, many times they imagine only the “external” benefits. A person investing in self-branding is considered sometimes investing only in being more known, extending their network, and extending their value in the market. Some people are not feeling comfortable with all of the above.

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Centercode Hosts Delta ’20 Conference

Centercode

The event may be over, but you can still access the best-practice sessions and interviews with industry leaders on-demand! Watch the entire conference here. Laguna Hills, CA. Centercode, the leader in Customer Validation Software-as-a-Service (SaaS) solutions, today announced its upcoming free three-day virtual Delta ’20 conference April 7-9, 2020.

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Accelerate Sales Through Automation

TSIA

Digital transformation is everywhere, and the benefits are infinite for Sales organizations. Because of it, they have more technological tools available to them than ever before. The proliferation of the internet not only revolutionized lifestyles, but also the way we conduct business, eventually giving rise to CRM. This made it possible for sales reps to ditch the rolodex and manage hundreds of thousands of contacts with a few mouse clicks, improving business relationships worldwide.

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Oren Steinberg

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Centercode Hosts Delta ’20 Conference

Centercode

Laguna Hills, CA. Centercode, the leader in Customer Validation Software-as-a-Service (SaaS) solutions, today announced its upcoming free three-day virtual Delta ’20 conference April 7-9, 2020. This event is dedicated to the discussion, peer sharing, and best practices of industry-vetted strategies for continuous product testing and ongoing customer engagement.

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Are Product Managers Really Happy?

ProductPlan

Product management roles offer opportunities for autonomy, creativity, and innovation. Variety is the spice of life; therefore, this should result in job satisfaction. Not many jobs feature those aspects so prominently. But how happy are product managers with product management today? We surveyed more than 2,500 product managers for our 2020 product management report.