Tue.Apr 20, 2021

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Process as Product: What product ops can learn from user research

Mind the Product

What do a necklace, a bowl of salad, and a compass have in common? They are all metaphors that product managers at Dashlane use to describe their role. The insight they revealed, among others, helped me shape what Dashlane’s first-ever product operations role should look like. Product operations is a relatively new concept for most companies [.] Read more » The post Process as Product: What product ops can learn from user research appeared first on Mind the Product.

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Ready to scale your support? Here’s why you need a customer support operations team

Intercom, Inc.

The challenges facing customer support leaders are more complex than ever. They need to be able to balance efficiency with a great customer experience , meet rising customer expectations , and keep team morale high , all while ensuring that they don’t blow through their budget or burn out their team. It can seem like an impossible balancing act – but customer support operations can help.

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Product Case Study?—?Portable Benefits for Gig Economy Workers

The Product Coalition

Winning product concept of Product Buds’ Spring 2021 Protothon, to bridge the gap of gig workers lacking benefits by providing healthcare… Continue reading on Product Coalition ».

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Product and VC: What You Need to Know – Dharmesh Raithatha

Mind the Product

For many product people, it’s a dream to get in early at a startup — or to start their own. Unless you have the ability to bootstrap, that means you’ll need access to money, which often means working with venture capital. That can be a mysterious and scary world, so we asked Dharmesh Raithatha, CPO [.] Read more » The post Product and VC: What You Need to Know – Dharmesh Raithatha appeared first on Mind the Product.

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Beyond the Basics of A/B Tests: Innovative Experimentation Tactics You Need to Know as a Data or Product Professional

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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You don’t need a technical background to be a PM. I’m proof.

ProductCraft

When people see my background as a teacher, they often ask how I ended up becoming a product manager at a technology company. Usually, they’re looking for advice on how they can break into a career in product management themselves. I don’t blame them for wondering! After all, we’ve been told for years that in. Read more » The post You don’t need a technical background to be a PM.

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Product Research Rules with C. Todd Lombardo

Daniel Elizalde IoT Blog

What are the Product Research Rules that ensure you build the right product? Find out in this episode of the Enterprise Product Leadership podcast. Get new episodes delivered right into your inbox or Subscribe to the podcast on iTunes | Android | Stitcher | Spotify Episode Details – Product Research Rules with C. Todd Lombardo […].

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User Journey Analytics: The Practical Guide. Use Cases To Drive Growth

Userpilot

Tracking user journey analytics is a big part of every product manager or marketer’s job. But tracking user analytics data across the user journey , and leveraging it to drive growth, are two separate things. Graphs and pie charts look nice, but what’s the point of having all that data if you don’t understand how to look at it, interpret it and ultimately, translate it into growth opportunities?

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The modern product manager’s tech stack

ProductBoard

As a product manager, you sit at the focal point of many different parts of your company. You coordinate between R&D functions like design and engineering and go-to-market functions like growth, product marketing, sales, and customer success. And, of course, you need to get buy-in from the executives who (depending on your company) may be very interested in what you do.

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A More Perfect Union: Civic Tech with Cyd Harrell

UserInterviews

Civic tech expert Cyd Harrell is passionate about helping governments create digital services that meet people where they are.

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Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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Proactive Data Governance to Increase Data Quality Faster

Amplitude

Today, we are thrilled to announce several data management capabilities to proactively surface issues in your data. These updates enhance our existing data management experience— Govern —with the addition of new tools to help your team audit data, spot unusual events, and keep taxonomy consistent across your team’s usage of Amplitude. There’s a reason why we’re investing in data management: Creating a data-informed culture is the number one challenge named by digital leaders , and data quality i

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Solve product problems next week with Rich Mironov

Business of Software Conference

Rich Mirinov will be leading a breakout session at BoS Conf Spring.Online 26-27 April. Rich is a seasoned executive and serial entrepreneur – he has been the ‘product guy’ (as CEO/VP Product) at six startups. With deep technical roots in B2B infrastructure, SaaS and consumer online, Rich combines ‘what-we-can-build’ with ‘what-markets-want’. In his breakout discussion he will help you solve your gnarliest product problems through an open and engaging Q&A approach.

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3 Rules for Building a More Caring Culture — This Chief People Officer Shares Lessons from Lambda School & InVision

First Round Review

Mark Frein has served as Chief People Officer at Return Path, InVision, and now Lambda School. Here, he shares his approach to spinning up the people function, as well as tactical tips for creating a great employee experience, enabling a workforce that feels seen and heard, and making an environment where people feel developed.

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How to Monitor Digital Business Performance with New Executive Reporting

Amplitude

Today, we’re announcing new Executive Reporting, a series of powerful upgrades to our Dashboards that help leaders monitor digital business performance. Customers can now set and track progress to a target metric, add critical context as notes throughout the Dashboard, and more flexibly customize the layout of any report. Over the past several years, we’ve seen the rapid emergence of the product-led digital leader.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.