Intercom, Inc.

MARCH 25, 2019

We’ve all signed up for a product only to realize a few months later that it didn’t quite fit our needs. Think about that gym membership you bought in January you’re still paying for even though the last time you went to the gym was in early February. We remember how easy it was to sign up for the one week free trial on the gym’s website. But to actually cancel, you have to find a phone number, wait on hold, give your membership number and finally pay an exit fee before you can put an end to you

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User Testing Customer Feedback Customer Experience Feedback Software 183

Mind the Product

MARCH 25, 2019

With each product I’ve built, things have rarely come together exactly as planned. But it’s not the inconveniences, technical challenges, or misguided people that are the problem. It’s that we ever allow them to catch us off guard in the first place. Anyone can operate under ideal conditions. But ideal conditions are the exception, not the rule. Eighty percent of your time building product will take place in a maelstrom of ambiguity and obstacles.

Product Management 173

Product Management Product Manager Healthcare Product Research 173

Product Management University

MARCH 25, 2019

The transition into product management from a technical role is one of the most difficult. Why? Of all roles that touch the product, technical roles are the furthest removed from the market and the customers. It can be done successfully however, as many engineers have already proven. If you’re a BA, technical product manager, engineer or developer with product manager aspirations, make the move in two smaller steps instead of one big leap.

Product Management 113

Product Management Product Manager Management Management 113

ProductCraft

MARCH 25, 2019

While on a preschool tour for my toddler, I came across this poster describing “Product vs. Process.” It turns out “Product vs. Process” is a known early childhood educational framework. I’m a first-time parent, so I’m still learning. But seeing this got me thinking it could be a useful framework to apply to product management. The post Product Over Process appeared first on ProductCraft by Pendo.

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Framework Education Product Management Product Manager 110

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Product Innovation Educators

MARCH 25, 2019

Learn how to cut through the noise and make human connections presenting new products. A lot of new products are announced at trade shows and other events, such as CES for consumer electronics, International Builders Show for construction materials, and the National Association of Music Merchants for all things musical. For many product people, participating in their industry trade show each year is one of the most important things they do.

Presentation 72

Presentation Events User Testing User Friction 72

Daniel Elizalde IoT Blog

MARCH 25, 2019

Every year at the Mobile World Congress (MWC) in Barcelona, the top technology companies showcase their latest products and outline the future of technology. This year’s theme was “Intelligent Connectivity,” and 5G was portrayed as THE connectivity solution for years to come. 5G will certainly bring performance and connectivity improvements, as well as enable new […].

Technology 67

Technology 67

ProductCraft

MARCH 25, 2019

Creating a customer-centric culture has never been so important. Most companies can agree on this, yet many don’t know how to form the habits that ensure the customer—not the competitor or anyone else—always comes first. Tatyana Mamut is on a mission to fix this. A leader in Silicon Valley for over a decade, Tatyana. The post Crafting a Customer-Centric Culture: A Conversation With Tatyana Mamut appeared first on ProductCraft by Pendo.

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Revulytics

MARCH 25, 2019

Converting Software Pirates to Paying Customers. Software piracy is still a big issue. Customer overuse is still a big issue. So let ’ s talk about software compliance analytics and the data that helps you convert pirates into paying customers. According to research from Microsoft and Adobe, 83% of users of pirated software in mature markets are legally-inclined and will pay for software.

Analytic Tools 59

Analytic Tools Research Software Data Visualization User Testing 59

Dear Strategy

MARCH 25, 2019

On this week’s episode, host Bob Caporale , founder of Strategy Generation Company and author of Creative Strategy Generation , answers the following question: Dear Strategy: “Is 5 years a relevant time frame for your strategy when market trends and industries are uncertain in a volatile market?”. Read The Full Blog Post. The post Dear Strategy: 080 Five-Year Strategies in Volatile Markets appeared first on Dear Strategy.

Strategy 40

Strategy Marketing Blog 40

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing

Revulytics

MARCH 25, 2019

Softwarepiraten zu zahlenden Kunden machen. Softwarepiraterie ist nach wie vor ein großes Thema. Lizenzüberschreitungen durch Kunden sind immer noch ein großes Problem. Lassen Sie uns also über Software-Compliance-Analysen und Daten sprechen, die Ihnen helfen, Piraten in zahlende Kunden zu verwandeln. Laut einer Studie von Microsoft und Adobe sind 83% der Nutzer von raubkopierter Software in erschlossenen Märkten dazu geneigt, legal zu handeln und für Software zu bezahlen.

Analytic Tools 48

Analytic Tools Strategy 48

Dear Strategy

MARCH 25, 2019

Dear Strategy: “Is 5 years a relevant time frame for your strategy when market trends and industries are uncertain in a volatile market?”. . Here we have another question that is a derivative of something we’ve answered before. After 80 episodes, I imagine this is going to become a bit more of a rule than an exception! But, as with other variant questions, this one comes with a slight twist, which is why I’ve decided to feature it this week.

Strategy 40

Strategy Marketing Workshop Technology 40

The Accidental Product Manager

MARCH 25, 2019

Grocery stores are going to have to change to keep up with customer’s needs Image Credit: I-5 Design & Manufacture. Product managers for grocery stores have actually had it pretty easy for quite some time. If you think about it, your local grocery store probably has not changed all that much since you were a little kid. Oh sure, now they have organic vegetables and perhaps they create prepared meals, but their product development definition has not really changed all that much.

Product Management 87

Product Management Product Manager Technical Review Data Visualization 87