The Accidental Product Manager

NOVEMBER 15, 2021

Driverless grocery deliveries may be coming sooner than you think Image Credit: Andrew Hitchcock Follow. Let’s face it, today when you see a car on the road you expect to see a person sitting behind the wheel. However, if some very smart product managers have their way, in the future you might be seeing driverless cars whizzing around. This is all brand new stuff, but there have been a number of very large investments being made in companies that make robotic delivery vehicles that are dri

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Reporting Tools Product Research Product Management Product Manager 65

Mind the Product

NOVEMBER 15, 2021

In this #mtpcon London+EMEA keynote, Randeep Sidhu, former Director of Product at Babylon Health and the NHS Covid App, describes the challenges of building the UK's NHS Covid app. [.] Read more » The post From pandemic to pingdemic – Building through uncertainty appeared first on Mind the Product.

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Product Research Healthcare 201

ProductBoard

NOVEMBER 15, 2021

When it comes to customer support, efficiency and customer experience tend to be two sides of the same coin. Providing a best-in-class support experience might be a path to maximum customer happiness — but often at maximum cost. Likewise, companies focused on supporting customers most efficiently can end up sacrificing customer satisfaction. So how, then, can companies offer both?

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Customer Experience Customer Satisfaction Product Management Product Manager 98

Userpilot

NOVEMBER 15, 2021

Looking for UserGuiding alternatives? Then you're in the right place! In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. Let's get started! TL;DR. UserGuiding's biggest selling point is its $99/month Basic plan but that doesn’t come with all the elements you’ll need to build a positive onboarding experience.

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Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

Product Management

Nir Eyal

NOVEMBER 15, 2021

Let’s say you’re on a diet. You’ve cut calories and avoided junk food like a champ. But now you’re faced with a powerful adversary: chocolate cake. You somehow muster the strength to resist, but as you exit the kitchen, you can’t stop thinking about the chocolatey goodness you could’ve enjoyed. Abstinence can often backfire. The post Researchers Say We’re Trapped in a “Cycle of Distraction.

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Andrew Chen

NOVEMBER 15, 2021

Hi readers, In just a few weeks, I will be dropping new book, The Cold Start Problem !! If you haven’t gotten your copy — if you are in the US, here are the relevant links: Amazon · Bookshop (support your local bookstore!). Or if you are international, go to the coldstart.com website to find all the pages for Europe, Asia, and more. Thanks to all of you for the tens of thousands of emails, tweets, and preorders in support of my work.

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Books Research Software Reporting Tools Technical Review 63

NextBigWhat

NOVEMBER 15, 2021

Moving from Engineering to Product Management requires a mindset change apart from mere skills – here Chandramouli shares his views and experiences on the subject having experienced the same himself. Chandramouli Gopalakrishnan is a Principal PM Manager with Microsoft. He was earlier the Chief Digital Officer with Travenues, and has also held key product roles with ixigo, Shotang, Go I-bibo, and Stayzilla in the past.

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Engineering Product Management Product Manager Management 40

Mixpanel

NOVEMBER 15, 2021

In 2009, when Mixpanel was founded, the world was in a period of uncertainty and still facing the Great Recession. Amid a bleak outlook, companies like Slack, WhatsApp, and Uber were founded and began to lay the groundwork for orchestrating major paradigm shifts. It’s no big surprise that from difficulty springs innovation, and while it took many years for those companies to become the giants they are today, the seeds of their inspiration sprouted at a time when there was a lot of unknown.

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Analytic Tools Data Visualization Customer Experience Product Research 144

Userpilot

NOVEMBER 15, 2021

Do you use data-driven product-led experiments in your company or you’re more into using trial and error to see the outcome of your efforts? If you’re among the second group, then you’re missing a lot. Some quick stats for you: The SaaS sector is growing at a breakneck speed and there is intense competition between companies. According to Forbes , the SaaS industry will be worth around $370 billion by 2024.

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Speaker: Anne Steiner and David Laribee

As a concept, Developer Experience (DX) has gained significant attention in the tech industry. It emphasizes engineers’ efficiency and satisfaction during the product development process. As product managers, we need to understand how a good DX can contribute not only to the well-being of our development teams but also to the broader objectives of product success and customer satisfaction.

Customer Experience

Gainsight

NOVEMBER 15, 2021

Measuring success is tricky. Broadly, everyone keeps an eye on the bottom line, but each department prioritizes its specific performance metrics. The different priorities help day-to-day execution, but what about the big picture? Is measuring revenue enough to build momentum year after year? The short answer? No. It’s not. . To create momentum for your company, scale your efforts, and achieve your valuation goals, you need to use Net Retention Revenue (NRR) as your North Star.

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Feedback Software Customer Experience Reporting Tools Data Visualization 52