TSW Day 1 Recap: The Art and Science of the Customer Journey
TSIA
OCTOBER 23, 2017
Great to be back at the beautiful ARIA in Los Vegas for Technology Services World, which is my 24 th TSIA conference! Today was the opening day, and I was up early for our Partner Advisory Board meeting, which included a facilitated session by our new Consulting Alliance Partner, Method Garage , on the business of customer journey mapping. I’m very excited about this conference theme, The Art and Science of the Customer Journey, which is so relevant to our industry and really resonating wi
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